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Overcharged by RCU! - 6/28/2012 9:32 PM   
sailr


 

Posts: 222
Score: 100
Joined: 12/28/2001
Last Login: 5/21/2013
From: Land O Lakes, FL, USA
Status: offline 		How do I contact the billing department! I got charged three times for the same ad! HELP!

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President of Mini Cat Racing USA
Manufacturer of Fast Electric Boats

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RE: Overcharged by RCU! - 6/28/2012 9:42 PM   
JWN



Posts: 6527
Score: 111
Joined: 3/27/2002
Last Login: 5/21/2013
From: Georgetown, TX, USA
Status: offline 		You were charged three times because you clicked Submit three times.

You posted the following ads on June 20 at the time times indicated.

851957 - 1:36:44PM
851958 - 1:37:07PM
851959 - 1:37:57PM

Did you by chance get an error when you clicked Submit the first and second time, then clicked Back in your web browser, then Submit again? Each time you click Submit, you are creating a new ad even if an error is displayed when you do so.

If you see an error when you submit an ad, please do not click Refresh or Back and Submit again as this will result in additional ad submissions. Instead, go first to the My Ads page and verify your ad has been submitted. If it has not, click Post Ad, then Resume and you will see your unsubmitted ad listed and awaiting you to resubmit it. In this way, you will not receive multiple charges for what you intended to be a single ad submission.

Your account has been credited for the insertion fees on the second and third ads.

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RE: Overcharged by RCU! - 6/28/2012 9:47 PM   
sailr


 

Posts: 222
Score: 100
Joined: 12/28/2001
Last Login: 5/21/2013
From: Land O Lakes, FL, USA
Status: offline 		Yes, I kept trying to submit the ad and kept getting an error! There should only be ONE AD! Please roll back those charges!

_____________________________

President of Mini Cat Racing USA
Manufacturer of Fast Electric Boats

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(in reply to JWN)
       Post #: 3

RE: Overcharged by RCU! - 6/28/2012 9:49 PM   
JWN



Posts: 6527
Score: 111
Joined: 3/27/2002
Last Login: 5/21/2013
From: Georgetown, TX, USA
Status: offline 		Please see my above post: Your account has been credited for the insertion fees on the second and third ads.

_____________________________

Marketplace Moderator
Win prizes by referring new members! - http://www.rcuniverse.com/members/referraladmin.cfm

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       Post #: 4

RE: Overcharged by RCU! - 6/28/2012 9:59 PM   
sailr


 

Posts: 222
Score: 100
Joined: 12/28/2001
Last Login: 5/21/2013
From: Land O Lakes, FL, USA
Status: offline 		Yes, sorry, I overlooked that the first time. Thank you very much.

_____________________________

President of Mini Cat Racing USA
Manufacturer of Fast Electric Boats

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(in reply to JWN)
       Post #: 5

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