Mike Bogh
Posts: 2466
Joined: 12/7/2001 From: MT Vernon,
WA, USA Status: offline
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Greetings, I'll tell you one thing for certain. If Morris hobbies is involved in any way, and Robert is the first and last authority on service, then you couldn't give me a MVVS, ever...not even for free. Does anyone of you think that you'll never need service on your gasser? Of course not. So here it is, all the hype and horsepower in the world won't get me into a position to have to deal with Morris/Robert ever. His reputation is just worthless from a customer service point of view. I have read and done research for the last month on every 50CC class engine available. There are excellent engines out there. ZDZ, Brison, BME, DA, MVVS, 3W, Zenoa....so what/who is the deciding factor all things being relatively equal? Price vs Power vs parts availability vs SERVICE reputation. Each engine has it's pros and issues somewhat. The one constant, unarguable, true fact is that Desert Aircraft has the absolute best customer service team out there. Not an opinion but documented fact. Having been in the Hobby for several years, I know first hand what service after the sale means. Companies like Horizon Hobby get it. So does Kange. Hobbico gets it. (arguably but their the biggest, OK?) DA absurdly gets it. Who gets my $$$? The company that takes care of it's customers. I will sacrifice some performance for excellent service. I will pay more to get excellent service. I will shout it from the rooftops and be loyal like a dog for excellent service. Same for bad service, I'll state that, too. I ordered a DA-50 the other day and you know what struck me as odd? They treated me like I was the only customer they ever had. I didn't kiss their arse, asked 20 questions and still they were eager to answer more. (Try that at Tower) I have never owned a gasser before so you can imagine my apprehension, and that didn't matter either. I got their service reputation right here on RCU, from all you guys. Bottom line, when Horizon or DA sells and services the MVVS line of engines, count me in. Until then no thanks, I'll pass thankyouverymuch.
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Best to you all, Mike In memorium Art Grabow Sr. AKA Grnbrt..RIP mah Brother
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