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The SCAMMERS Conquer RCU - 7/12/2012 4:58 PM   
pilotfrank


 

Posts: 7
Score: 100
Joined: 3/16/2003
Last Login: 3/19/2013
From: Brea, CA, USA
Status: offline 		I can't believe it, I just posted an ad last night and am getting scammer emails/questions, like "is your item still available for sale kindly get back to me". Now if you've been around the internet and ads you KNOW that "item", "still available" and "kindly" in one sentence is 99.9% a scammer email
I've gotten plenty in response to craigslist ads but never before here on RCU. Now the scammers don't shy away from registering....sad.
The users just joined, too, and I am wondering if admins can do anything that would at least prevent people from joining and launching 100s of emails to sellers. There should at least be a limit of, say, 5 questions per day for the first 30 days?

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RE: The SCAMMERS Conquer RCU - 7/12/2012 5:39 PM   
JWN



Posts: 6531
Score: 111
Joined: 3/27/2002
Last Login: 5/23/2013
From: Georgetown, TX, USA
Status: online 		We are aware of the scammers who joined recently and have banned those who have been reported using the "Report Ad to Moderator" tool available in every ad.

Scammers are present on every site with a discussion and/or buy and sell area. We have a number of tools in place to help weed through many of their attempts to register accounts, but there is no way to prevent them all from creating accounts. Even sites which require new members to provide a valid credit card are infiltrated by those with the determination to do so.

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RE: The SCAMMERS Conquer RCU - 7/12/2012 6:10 PM   
pilotfrank


 

Posts: 7
Score: 100
Joined: 3/16/2003
Last Login: 3/19/2013
From: Brea, CA, USA
Status: offline 		Ok reporting ads is great but either I don't see it or it's not there, we need a link to report users and/or questions to our ads. Can it be done today? If so, maybe I'm still half asleep or it is not obvious how to do it. Maybe an icon next to the "Email this member" icon in the user profile can be added to report a user as a possible scammer?

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RE: The SCAMMERS Conquer RCU - 7/12/2012 7:39 PM   
JWN



Posts: 6531
Score: 111
Joined: 3/27/2002
Last Login: 5/23/2013
From: Georgetown, TX, USA
Status: online 		Please look in the upper left hand area of any ad in the Shoppers Control Panel.

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RE: The SCAMMERS Conquer RCU - 7/12/2012 7:53 PM   
pilotfrank


 

Posts: 7
Score: 100
Joined: 3/16/2003
Last Login: 3/19/2013
From: Brea, CA, USA
Status: offline 		Yes, I know how to report ADS. What I am asking is the same sort of icon to report USERS which I suggest should be made available on the user profile page next to the email icon.

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RE: The SCAMMERS Conquer RCU - 7/12/2012 7:57 PM   
JWN



Posts: 6531
Score: 111
Joined: 3/27/2002
Last Login: 5/23/2013
From: Georgetown, TX, USA
Status: online 		The tool I circled is the one you would use to report a member, or an ad, or any other problem activity going on within the ad.

It is best to have these tools located within the ad itself so that our staff will know exactly where to go to investigate a reported problem. If you were to report a member through an account page, we would then have to go on a hunt to try and find the problem activity in question.

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RE: The SCAMMERS Conquer RCU - 7/12/2012 8:16 PM   
pilotfrank


 

Posts: 7
Score: 100
Joined: 3/16/2003
Last Login: 3/19/2013
From: Brea, CA, USA
Status: offline 		That explanation makes sense somewhat but it is very un-intuitive that I need to use a link that is labeled "report ad" and the tooltip says "report inappropriate, mis-categorized or offensive ads". I placed the ad myself so I know it's none of the above. I would never think of reporting my own ad, why in the world would I do that?
A link placed close to the question to my ad would be much more intuitive and helpful for me as a seller/legit user trying to report scammers, and since the question is tied to the ad it should also make it easy for you mods to see the ad and the related question that I want to report.

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RE: The SCAMMERS Conquer RCU - 7/12/2012 8:54 PM   
JWN



Posts: 6531
Score: 111
Joined: 3/27/2002
Last Login: 5/23/2013
From: Georgetown, TX, USA
Status: online 		I understand why you feel the existing implementation may be a bit unintuitive, but this is the system we have had in place since the site took on this format several years ago. I can also assure you that we receive reports of individual activities within an ad several times a day. Those reports come in large part from the people who placed the ad. It would therefore seem the membership in general understands to use the existing tool to report problems with other members. Note there is an Other option within the tool which provides a free text report of any problem not specifically called out in the other options presented.

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