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RE: RANT: The - 8/10/2012 3:12 PM   
pilotchute


 

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From: Hulett, WY, USA
Status: offline 		joebahl...+1. These children simply do not get it and never will. I congratulate your willingness to waste time with them. Perhaps the day will come when the anonymity on these forums is disolved...

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RE: RANT: The - 8/10/2012 4:22 PM   
joebahl


 

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quote:

ORIGINAL: pilotchute

joebahl...+1. These children simply do not get it and never will. I congratulate your willingness to waste time with them. Perhaps the day will come when the anonymity on these forums is disolved...
I hope others will speak up like you did so i can even get more laughs out of this. What realy gets me is he had some who were agreeing with him . Its going to be a sad future for our hobby if these few are the example of the new people we have comming into it. joe


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RE: RANT: The - 8/10/2012 4:46 PM   
kochj


 

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From: Victoria, MN, USA
Status: offline 		Both h9 and GREATPLANES brought back a couple of planes few limited runs.
Greaplanes seems to carry parts after they are discontinued, and they even continued to make NEW parts after the
The plane was continued..... I saw a cowl for the giant super chipmunk out of stock and a set date of received. Once received it was then orders filled..... So in reality, GP is actually quite good about product support long after discontinued plane....
It can be hit or miss though....but if you compare them to others, you will have a better chance to get parts on disc. Planes.
With them....
It can be frustrating though if you purchase a new plane ands a month later it is discontinued.


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RE: RANT: The - 8/10/2012 4:57 PM   
Luchnia


 

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quote:

ORIGINAL: Azzir325
Manufacturers can and should do a better job of supporting their products and customers.


You make a good point. One question might be in order and that is how long should a manufacturer keep parts for older models? You know often times you can get some OEM parts for older cars so why not RC planes?

I do think we are ever changing and becoming a throw away society and that has affected and hurt many businesses. We buy a plane and after some months we cannot get any parts for it. This also affects the used market, too. I have a Funtana X100 and I really like the plane, yet Hangar 9 discontinued it.

I had a great opportunity to buy another one, however knowing that parts are hard to come by I opted out. I have heard several folks comment about this same issue. It was a popular model. What gives? I think the same thing goes with the H9 Showtime and yet one fantastic plane. Does this hurt or help companies like Hangar 9?

I will state it has affected my purchases and I am much more cautious what I put into a plane that might not even have parts for six months down the road.

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RE: RANT: The - 8/10/2012 5:00 PM   
Firepower R/C


 

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Status: offline 		Azzir325,
Why don't you start your own company and show them all how it's done? While we all would love model Mfrs to stock more parts, it obviously isn't going to get much better unless they could make a good profit doing it. It would cost big bucks to have an extensive, long term replacement parts program. Big bucks. As stated earlier, the end cost to the customer would be too high for the market to bear, and then we would all be here reading your thread called "Rant: How come ARFs & parts are so expensive".

You keep saying others are missing your point. No, honestly I think they see your point. At least I do. So do you have a legitimate complaint? Of course. Do many of us feel the way you do about spare parts? Yes (but more like wishful thinking that we keep to ourselves).

Your quotes:

"Oh little Joey, put your pacifier back in your mouth and go back to your crib for a nap...".

"I can't stand those whiners! Congrats on your sucking tho!".

"Wah wah wah....".

"You go girl!!!".

"I think you and people like you are "moles" for the manufacturers...".

Here is a point for you to understand: Is it silly for you to carry on like this about it? You betcha. Any message you intended to pass on is meaningless now, with conduct like this. Out.


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RE: RANT: The - 8/10/2012 5:00 PM   
Luchnia


 

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Status: offline 		I was surprised to find out that SIG carried many parts for their older planes. They even had a fuselage for a 300XS just a month or so ago. Apparently they feel that it was worth it to keep parts to support their customers. I bet that plane is ten years old or maybe even more.

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RE: RANT: The - 8/10/2012 5:01 PM   
joebahl


 

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quote:

ORIGINAL: kochj

Both h9 and GREATPLANES brought back a couple of planes few limited runs.
Greaplanes seems to carry parts after they are discontinued, and they even continued to make NEW parts after the
The plane was continued..... I saw a cowl for the giant super chipmunk out of stock and a set date of received. Once received it was then orders filled..... So in reality, GP is actually quite good about product support long after discontinued plane....
It can be hit or miss though....but if you compare them to others, you will have a better chance to get parts on disc. Planes.
With them....
It can be frustrating though if you purchase a new plane ands a month later it is discontinued.

Kochj i agree with every thing you said ,you sound like you have a level head about things but here are the facts on this one, he said bought a used plane somewhere ,he said the guy he bought it from did put the wheels on right and one fell off . OK 1 if he bought a used plane why did he not go through it to make sure it was air worthy,2 he comes here to complain about it to the arf companys about his used plane and one stinking wheel. 3- he is the new types to our hobby who wants and wants and wants it now. Sorry i dont feal sorry for him but i do feel sorry to the companys he is sending e mails and calls to.


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RE: RANT: The - 8/10/2012 5:36 PM   
psb667


 

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quote:

ORIGINAL: Azzir325

Lots of talk all repeating the same old same old. You fail to see the problem. Let me try to explain it simply:

I want an ORIGINAL part for a plane.

The manufacturer doesn't sell it.

THAT'S the problem.

I can build it. That's not the problem.

I can buy a substitute. That's not the problem.

One more time for those who can't/won't/don't get it:

I want an ORIGINAL part for a plane.

The manufacturer doesn't sell it.

THAT'S the problem.

Oh I think everybody here gets it. I just dont think most of them understand. None offem are real sympathetic. But it is fun to rant. The average lifespan of a arf isnt considered to be very long. Most people think of the arf as disposable anyway. I think you arnt flying hard enough. If you were youda kitted the thing awhile back and wed be arguing about building instead of arfs.

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RE: RANT: The - 8/10/2012 5:39 PM   
joebahl


 

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quote:

ORIGINAL: Firepower R/C

Azzir325,
Why don't you start your own company and show them all how it's done? While we all would love model Mfrs to stock more parts, it obviously isn't going to get much better unless they could make a good profit doing it. It would cost big bucks to have an extensive, long term replacement parts program. Big bucks. As stated earlier, the end cost to the customer would be too high for the market to bear, and then we would all be here reading your thread called ''Rant: How come ARFs & parts are so expensive''.

You keep saying others are missing your point. No, honestly I think they see your point. At least I do. So do you have a legitimate complaint? Of course. Do many of us feel the way you do about spare parts? Yes (but more like wishful thinking that we keep to ourselves).

Your quotes:

''Oh little Joey, put your pacifier back in your mouth and go back to your crib for a nap...''.

''I can't stand those whiners! Congrats on your sucking tho!''.

''Wah wah wah....''.

''You go girl!!!''.

''I think you and people like you are ''moles'' for the manufacturers...''.

Here is a point for you to understand: Is it silly for you to carry on like this about it? You betcha. Any message you intended to pass on is meaningless now, with conduct like this. Out.


Firepower i was a carpenter for 29 years but before that the judge told me either go to the military or go to jail so i spent 6 years serving our country. He can say anything he wants to thats part of my service ,but dont let me find him in a dark ally . joe

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RE: RANT: The - 8/10/2012 5:42 PM   
opjose



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The bottom line is that complaining in a forum about an ARF manufacturer's lack of product parts support is going to do absolutely nothing to improve the situation.

I wish that was not true, and that by a few forum posts I could assure that I will be able to obtain parts... but the reality is all complaining does is entertain.



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RE: RANT: The - 8/10/2012 5:59 PM  1 votes
Jacobs Jasta 7


 

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quote:

ORIGINAL: Propworn

To bad so sad your going to have to get over it or choke on it I guess.

Dennis



You're right, partially - only if we just sit there and say to ourselves, "Oh well." How about writing a email or picking up the phone and saying, yeah- why don't you continue making all the parts for a discontinued airplane at least a few years after the plane has been discontinued? I don't see how it could hurt anything. If they were smart, they could make space in the warehouse for it- or they could construct a cheap building and make space with some of the profit assets.

I write to Greatplanes and Horizon almost every few weeks until they get it. The apathetic mindset of "Oh well" is what got this country (and other countries) into many problems in history, but that's a different topic and doesn't belong here.

It's the "Oh well" attitudes that allow businesses to do what they want and care more about money objectives than the products they sell and taking pride of what they did sell. It's so bad at times we'll call them for Tech help, then we get the person on the phone and they don't have a clue, then we start teaching them instead of the other way around. (I should atleast get paid for my services, and not the other way around!) I think some who work in the service department only graduated from high school and don't know anything about the products they sell. They are taught to tell the customer what they want to hear, then try to upsell.

I've spent up to about $2,000 on Greatplanes and Hanger 9 products and was a loyal customer. Now they are going to hear what I have to say. If they don't respect us as a customer- well I know I'll find ways to avoid doing direct business with them. Some work harder than others for their money; I'm one who has to save for everything and pinch pennies. They will respect me as a customer or they don't get my business. Period!

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RE: RANT: The - 8/10/2012 6:18 PM   
GerKonig


 

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quote:

ORIGINAL: kochj

Both h9 and GREATPLANES brought back a couple of planes few limited runs.
Greaplanes seems to carry parts after they are discontinued, and they even continued to make NEW parts after the
The plane was continued..... I saw a cowl for the giant super chipmunk out of stock and a set date of received. Once received it was then orders filled..... So in reality, GP is actually quite good about product support long after discontinued plane....
It can be hit or miss though....but if you compare them to others, you will have a better chance to get parts on disc. Planes.
With them....
It can be frustrating though if you purchase a new plane ands a month later it is discontinued.




I purchased a Curtiss Hawk biplane, and before I got to build/assemble the thing it got discontinued. Still in one piece, but then they started producing it again. Great bipe... Thinking of getting an extra cowling, just in case they discontinue the thing for good...

Gerry

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RE: RANT: The - 8/10/2012 6:43 PM   
Luchnia


 

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quote:

ORIGINAL: Jacobs Jasta 7


quote:

ORIGINAL: Propworn

To bad so sad your going to have to get over it or choke on it I guess.

Dennis



You're right, partially - only if we just sit there and say to ourselves, ''Oh well.'' How about writing a email or picking up the phone and saying, yeah- why don't you continue making all the parts for a discontinued airplane at least a few years after the plane has been discontinued? I don't see how it could hurt anything. If they were smart, they could make space in the warehouse for it- or they could construct a cheap building and make space with some of the profit assets.

I write to Greatplanes and Horizon almost every few weeks until they get it. The apathetic mindset of ''Oh well'' is what got this country (and other countries) into many problems in history, but that's a different topic and doesn't belong here.

It's the ''Oh well'' attitudes that allow businesses to do what they want and care more about money objectives than the products they sell and taking pride of what they did sell. It's so bad at times we'll call them for Tech help, then we get the person on the phone and they don't have a clue, then we start teaching them instead of the other way around. (I should atleast get paid for my services, and not the other way around!) I think some who work in the service department only graduated from high school and don't know anything about the products they sell. They are taught to tell the customer what they want to hear, then try to upsell.

I've spent up to about $2,000 on Greatplanes and Hanger 9 products and was a loyal customer. Now they are going to hear what I have to say. If they don't respect us as a customer- well I know I'll find ways to avoid doing direct business with them. Some work harder than others for their money; I'm one who has to save for everything and pinch pennies. They will respect me as a customer or they don't get my business. Period!


Excellent post and on the money. When I came up you knew your product inside and out as best you could and had confidence in it or you did not put it on your shelves for the customers! If it was questionable you called the vendor and they had to work it out and if not, it was not back onthe shelves. The only way you would sell any product that had issues was to let the customer know and they could buy it as is and take it on out the door for a special price.

Not only that, you completely stood behind all other products. I guess I came up in a time when it meant something to believe in what you did and not about sticking it to everyone. Now days, greed has reigned supreme and the path of least resistance is taken allowing it to continue

It isn't just RC, it seems that the majority has taken the bad business path. Contractors will build now and do a shabby job then lie to the customer and tell them they have to pay more to fix what the contractor messed up. Another topic for another time.

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RE: RANT: The - 8/10/2012 6:47 PM   
pkoury


 

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From: Picayune, MS, USA
Status: offline 		The subject is labeled as a Rant... In his opinion there should be parts available for ARFs after they have been discontinued. Nothing can be posted to change his mind so we will just have to live with it.
I have some models that are over 15 years old and there are ample spare parts still available for them.... it is called BALSA WOOD!


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RE: RANT: The - 8/10/2012 7:09 PM   
raptureboy


 

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Status: offline 		I've got a feeling we're not in Kansas any more, Toto. It's not going to happen dude, so move on, this is not a  product with a long life span and we get that you are unhappy that Tower does'nt stock a bunch of parts for ever waiting for you to loose a wheel. It's been explained to you over and over so I would say your're the one who doesn't get it. Ever break the decanter on your Mr Coffe? Now there's a something to outraged over, 2 years old and I had a heck of a time finding one that fit.
quote:

ORIGINAL: Azzir325

Oh little Joey, put your pacifier back in your mouth and go back to your crib for a nap. You are the one who has been negative and on a personal attack since your first post.

My position stands. It is a righteous position whether you like it or not. Manufacturers can and should do a better job of supporting their products and customers.




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RE: RANT: The - 8/10/2012 7:38 PM   
Propworn


 

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Status: offline 		From the retail end I speak from some experience. I pay close to 6 dollars a month per square foot of floor space all in. With all the kits I would market, how much of my limited floor space would you expect me to set aside for that odd part one of you might need sometime in the future on a three or four hundred dollar kit. If you bought it second hand or at a swap shop none of your dollars have reached me. I will have to catalogue and track these parts for years and because they are for retail I will have to inventory them for as long as I possess them. I will also have to pay someone to dig through the pile of parts and partial kits to find a part in the right color for you. Gee and now your going to cry that the part costs more than its worth or it took to long in your opinion to receive the part. Unless of course you also expect me to hire someone specifically for the task of retrieving and shipping your discontinued item its going to have to wait until I can spare someone to look up the stuff for you. You’re not going to get this service for free and the customer is who all costs get passed on to. I will also have to pass on the cost of any unsold merchandise in the form of tacking it on to every item that passes through my shop. See now your asking all the others out there to support the need of a few like yourself. I won’t do that. No way no how. It’s just not going to happen. Write and complain all you want I have a special place I file those ridiculous requests. It’s a free world out there and I urge you if you find a better deal by all means take advantage of your option to shop else ware.

Dennis


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RE: RANT: The - 8/10/2012 8:21 PM   
GerKonig


 

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quote:

ORIGINAL: Luchnia

I was surprised to find out that SIG carried many parts for their older planes. They even had a fuselage for a 300XS just a month or so ago. Apparently they feel that it was worth it to keep parts to support their customers. I bet that plane is ten years old or maybe even more.



Mos likely they had some old fuses left over...

Gerry

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RE: RANT: The - 8/10/2012 11:40 PM   
rheli


 

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Status: offline 		Sad thing is it doesn't have to be a discontinued kit, Try buying a set of replacement landing gear for a Matt Chapman Eagle 60 size.. Have had a set on order for almost 6 months now. Contacted great plane they were no help at all. Couldn't even suggest a dealer that might have a set..

Poor service IMHO no more great planes for me.

Ron

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RE: RANT: The - 8/10/2012 11:46 PM   
joebahl


 

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quote:

ORIGINAL: rheli

Sad thing is it doesn't have to be a discontinued kit, Try buying a set of replacement landing gear for a Matt Chapman Eagle 60 size.. Have had a set on order for almost 6 months now. Contacted great plane they were no help at all. Couldn't even suggest a dealer that might have a set..

Poor service IMHO no more great planes for me.

Ron

Stick around he is going to get everyones lost parts . I said before i dont like great planes for other reasons but this adds a little more dislike for them. joe

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RE: RANT: The - 8/11/2012 12:05 AM   
freeflightfreddie


 

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The origanal Taylorcraft 26cc from Hangar9 was a lot larger airplane than the 26cc Taylorcraft they now sell. My problem was the downsized the plane raised the price,and sold me the parts for a smaller Taylorcraft that i could not use.Since theni have made my own windshield,cowl and wheel pants. but i still have parts that i do not need and cannot recover my cash from H-9



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RE: RANT: The - 8/11/2012 12:11 AM   
Azzir325


 

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Status: offline 		I love it! You guys dissing me have done more to keep this forum alive and moving along that I ever could! Thank you thank you thank you!

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RE: RANT: The - 8/11/2012 12:50 AM   
joebahl


 

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quote:

ORIGINAL: Azzir325

I love it! You guys dissing me have done more to keep this forum alive and moving along that I ever could! Thank you thank you thank you!

We dont have to diss you ,you are doing fine on your own .

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RE: RANT: The - 8/11/2012 12:52 AM   
Azzir325


 

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Status: offline 		Keep those sharp ones coming, joebawl!

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RE: RANT: The - 8/11/2012 1:41 AM   
warbird addict


 

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Status: offline 		Nope Not Gone just showing by example how to keep a self important Idiot in suspense, how am I doing so far?


quote:

ORIGINAL: joebahl

I will be happy when the rest of our fellow flyers read your childest remarks it goes right along with you babyish atitude. Their was another whiner here with you a while back and even he is not posting anymore ,your baby friends are dropping fast .



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RE: RANT: The - 8/11/2012 2:26 AM   
joebahl


 

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quote:

ORIGINAL: warbird addict

Nope Not Gone just showing by example how to keep a self important Idiot in suspense, how am I doing so far?


quote:

ORIGINAL: joebahl

I will be happy when the rest of our fellow flyers read your childest remarks it goes right along with you babyish atitude. Their was another whiner here with you a while back and even he is not posting anymore ,your baby friends are dropping fast .



I hope your posting speed does not reflect on how fast you think,ZEEEEEZ

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