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New Receiver BAD on arrival - 10/19/2012 10:22 PM   
Get A Hobby


 

Posts: 2
Score: 100
Joined: 10/19/2012
Last Login: 10/19/2012
From: Nevada City, CA, USA
Status: offline 		Ordered a receiver for one of our customers.  It was dead on arrival.  Replaced with new receiver here in store and works fine.  I have called and left messages with your  customer service dept & product support twice and have not received any call back or acknowledgement.  I have also emailed about this item twice now with no response or acknowledgement.  What is going on?  I need a reply, a replacement, or a refund.  I have been waiting weeks.

Lacey DeRock
Get A Hobby
343 Railroad Ave
Nevada City, CA 95959
Ph# 530-478-1034
www.getahobbyonline.com


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RE: New Receiver BAD on arrival - 10/19/2012 11:11 PM   
nitrosportsandrunner



Posts: 8016
Score: 296
Joined: 9/1/2007
Last Login: 5/25/2013
From: skowhegan, ME, USA
Status: offline 		1-602-454-6445

Did you call the number above? I have never had a problem getting an answer before. I do know they are getting into the busy season, but they still dont usually take that long to get back to someone.

when I call, I select #2 for sales. That usually gets me the quickest responce.

Once you get ahold of someone you shouldnt have any trouble getting a replacement sent out.

sorry for the trouble. It sucks to get a DOA part.

_____________________________

Redcat Mirage Pro, Tornado EPX Pro, SC10, TTR Phoenix XB. Redcat Racing Dealer.

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RE: New Receiver BAD on arrival - 10/19/2012 11:25 PM   
Get A Hobby


 

Posts: 2
Score: 100
Joined: 10/19/2012
Last Login: 10/19/2012
From: Nevada City, CA, USA
Status: offline 		Yes that is the number I called all 4 times.  I just received a call back from one of their employees that helped me out to satisfaction. 
Forums usually get a quick response


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RE: New Receiver BAD on arrival - 10/19/2012 11:58 PM   
nitrosportsandrunner



Posts: 8016
Score: 296
Joined: 9/1/2007
Last Login: 5/25/2013
From: skowhegan, ME, USA
Status: offline
quote:

ORIGINAL: Get A Hobby

Yes that is the number I called all 4 times.  I just received a call back from one of their employees that helped me out to satisfaction. 
Forums usually get a quick response


Glad it got worked out. When parts arrive dead they are quick to get out replacements. I had a redcat 1/8 crawler I bought for myself arrive with a dead radio. filled out the warrenty form on the site and emailed them....and had a new radio the next week. It sucked getting a dead radio, but its nice to know if it happens again that they back up their product and make sure the customer gets what they purchased.

_____________________________

Redcat Mirage Pro, Tornado EPX Pro, SC10, TTR Phoenix XB. Redcat Racing Dealer.

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