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How is Nitroplanes regarding shipping damage - 11/4/2012 11:50 AM   
TampaRC



Posts: 91
Score: 105
Joined: 4/20/2012
Last Login: 5/18/2013
From: , FL, USA
Status: offline 		I'm considering buying a large arf from them and wondering how they handle shipping damage.  It will be a huge box (80"ws) and will come from the westcoast to the east coast. 

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RE: How is Nitroplanes regarding shipping damage - 11/4/2012 12:06 PM   
flyinwalenda


 

Posts: 1298
Score: 156
Joined: 10/28/2009
Last Login: 5/19/2013
From: Hunlock Creek, PA, USA
Status: online 		A club member ordered a 40 size plane  from them , waited for it , and when it finally came in the vertical stab was broke off and a wing tip was crushed. He tried their customer support but was not successful and he wanted it for an event so he ordered another one as they were still on sale. The second one came in with the same damage in almost the same areas. He spent hours on the phone , sending emails, taking pictures, with no response. Days turned into weeks until finally he made some progress. They would not send a replacement plane, they would not send replacement parts. End result was that they credited his CC $15.00 and that was it!
He fixed the plane, flew it for a very short period until the motors quit, then an esc,. He robbed the spare plane for parts until they wore out too in a short amount of time. Needless to say, he will never buy any more planes from them.
Hope you have better luck.


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Brian Ray

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RE: How is Nitroplanes regarding shipping damage - 11/4/2012 2:42 PM   
blvdbuzzard



Posts: 2934
Score: 123
Joined: 6/16/2002
Last Login: 5/11/2013
From: high deserts, CA, USA
Status: offline 		I have not had any success with the phone, email or chat. I have had my problems dealt with on their forum. rcdicuss.com. I have had issues taken care on their forum here too.

http://www.rcdiscuss.com/forumdisplay.php?41-NitroPlanes-com-Order-Support

Buzz.

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RE: How is Nitroplanes regarding shipping damage - 11/4/2012 3:35 PM   
K-Bob


 

Posts: 1206
Score: 169
Joined: 11/27/2009
Last Login: 5/18/2013
From: Anytown, USA
Status: offline 		It's kind of like Hobby King, ......................... only worse. They don't respond to phone calls, email, or their own Web based trouble ticket service.

If you want something from them, you will have to be willing to accept what they send as final. Broken parts, missing parts, awful quality .... are all on you.


< Message edited by K-Bob -- 11/5/2012 1:01 PM >

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K-Bob. The K is silent. "The only time you can have too much fuel is if you are on fire"

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RE: How is Nitroplanes regarding shipping damage - 11/4/2012 5:05 PM   
Scar



Posts: 3050
Score: 126
Joined: 10/2/2002
Last Login: 5/17/2013
From: Peoria Hts, IL, USA
Status: offline 		Hey, good for TampaRC! You asked here BEFORE ordering!

Search for other posts, you'll find many posts made by guys after the sale.

Good luck,
Dave Olson

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The true soldier fights not because he hates what is in front of him, but because he loves what is behind him GKChesterton

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RE: How is Nitroplanes regarding shipping damage - 11/5/2012 8:13 PM   
mscic-RCU



Posts: 1097
Score: 100
Joined: 3/29/2002
Last Login: 5/19/2013
From: New London, OH, USA
Status: offline 		They definitely are of the you bought, you own it mindset. Never had much luck with their C/S.

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RE: How is Nitroplanes regarding shipping damage - 11/6/2012 4:39 PM   
DadsToysBG



Posts: 2436
Score: 125
Joined: 8/1/2003
Last Login: 5/18/2013
From: Bowling Green, KY, USA
Status: offline 		If you want them to answer you do a CC chargeback. then they talk. Dennis

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DadstoysRC. I fly what I sell
CD Vette City Big Bird

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RE: How is Nitroplanes regarding shipping damage - 11/7/2012 3:06 AM   
RAMFlyer



Posts: 750
Score: 100
Joined: 12/6/2001
Last Login: 5/19/2013
From: Beavercreek, OH, USA
Status: offline 		Make sure you buy with a credit card, if you do business with them.  They won't deal with you on customer service issues, but they do listen to the credit card companies.  I have had good luck with Nitroplanes and HobbyKing but ONLY use a credit card, just in case I do run into problems...  A BIG part of the shipping problem with Nitroplanes is the packing is terrible!  You get the ARF in the box just as it was put into the shipping container in China.  No extra packing or cushioning.  The planes do usually come double boxed (arf box and an outer cardboard box) but the outer box is very light weight and doesn't protect well from handling by United Package Smashers.

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RE: How is Nitroplanes regarding shipping damage - 11/7/2012 3:45 AM   
TampaRC



Posts: 91
Score: 105
Joined: 4/20/2012
Last Login: 5/18/2013
From: , FL, USA
Status: offline 		I used to ship alot of planes both by fedex and ups and the more fragile stickers I put on them, the more foot prints on the boxes would be on them destroing them.

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