Horizon Hobby and PayPal    Gallery
View related threads: (in this forum | in all forums)

Logged in as Guest



Users viewing this topic: none
    Search This Thread  
 
Printable Version


98 inch Caribou - ARF
Seller:  AUSTARSMODEL
Details:   $820.00   |  4/15/2013   |  Classified Ad
We will rotate YOUR AD in this spot if you select "Forum Featured" when placing or editing your ad!

All Forums >> Radios, Batteries, Clubhouse and more >> The Clubhouse >> Horizon Hobby and PayPal
Page: [1]

Tower Hobbies Get Coupon Codes Brands  
Login
Message << Older Topic   Newer Topic >>
Horizon Hobby and PayPal - 11/15/2012 10:52 PM   
JollyPopper



Posts: 1959
Score: 158
Joined: 10/16/2002
Last Login: 5/24/2013
From: Mountain Home, AR, USA
Status: offline 		I just ran into an interesting situation. I discovered that Horiaon Hobby and PayPal do not play well together. I was attempting to order a small order via internet using a gift card and paying with PayPal. When I got to the screen where it asked for the gift card number, it accepted the gift card number and then reduced the total by that amount. But when I got to the check out screen, it was back to the original total. I closed down the site and started over and the same thing happened. So I called HH to ask what I was doing wrong. After a lengthy conversation with a very nice representative named Glenn, I happened to mention that I was using PayPal to pay for the order. That changed everything. He assumed I was using a credit card to pay, and profusely apologized and flat out said that HH and PayPal had not worked out a system where any deviation from an order total could be changed. If I had not used a gift card as partial payment, it would have been OK, but PayPal and HH have not worked out any working agreement where a gift card can be used. What we had to do is to cancel the PayPal order and use a credit card in order to use the gift card. Now I have to wait and see if, in fact, the amount does or does not show up in my PayPal account as it has been charged to a Visa credit card. Baffling as hell.

But it is not all bad. Glenn was extremely apoligetic and not only waived the shipping charges, he gave me what amounted to about a 20% discount on the parts. I ended up getting $77.82 worth of parts for $37.92 shipped. So this is great so long as the $77.92 does not show up in my PayPal account. We shall see.

Again, I will say that Glenn was extremely helpful and I believe he would have given me the order free of charge if he could have. He had an really good attitude about it, and I suspect that this attitude comes right from the top level of management at HH. I suspect that HH trains their guys to make the customer happy.

Anyone wish to try something like this with Hobby King?


_____________________________

"In theory, there is no difference between theory and practice; In practice, there is"


Hide Signatures
       Post #: 1

RE: Horizon Hobby and PayPal - 11/17/2012 1:45 PM   
Bill G



Posts: 215
Score: 112
Joined: 4/10/2004
Last Login: 5/14/2013
From: Grove City, PA, USA
Status: offline
quote:

ORIGINAL: JollyPopper

I just ran into an interesting situation. I discovered that Horizon Hobby and PayPal do not play well together. I was attempting to order a small order via internet using a gift card and paying with PayPal. When I got to the screen where it asked for the gift card number, it accepted the gift card number and then reduced the total by that amount. But when I got to the check out screen, it was back to the original total. I closed down the site and started over and the same thing happened. So I called HH to ask what I was doing wrong. After a lengthy conversation with a very nice representative named Glenn, I happened to mention that I was using PayPal to pay for the order. That changed everything. He assumed I was using a credit card to pay, and profusely apologized and flat out said that HH and PayPal had not worked out a system where any deviation from an order total could be changed. If I had not used a gift card as partial payment, it would have been OK, but PayPal and HH have not worked out any working agreement where a gift card can be used. What we had to do is to cancel the PayPal order and use a credit card in order to use the gift card. Now I have to wait and see if, in fact, the amount does or does not show up in my PayPal account as it has been charged to a Visa credit card. Baffling as hell.

But it is not all bad. Glenn was extremely apologetic and not only waived the shipping charges, he gave me what amounted to about a 20% discount on the parts. I ended up getting $77.82 worth of parts for $37.92 shipped. So this is great so long as the $77.92 does not show up in my PayPal account. We shall see.

Again, I will say that Glenn was extremely helpful and I believe he would have given me the order free of charge if he could have. He had an really good attitude about it, and I suspect that this attitude comes right from the top level of management at HH. I suspect that HH trains their guys to make the customer happy.

Anyone wish to try something like this with Hobby King?
I would retitle the thread to "Paypal is setup their way only and gift cards don't work". Horizon has no reason to "play" with paypal. They are a reputable company, and shouldn't have to deal with paypal whatsoever. Paypal wants to monopolize, and the last thing a large, decent company like Horizon should do, is to go along with it.

On the last suggestion, the answer is no. This is a gift card scenario with HK reported here: http://www.rcgroups.com/forums/showpost.php?p=23085611&postcount=1

Hide Signatures

(in reply to JollyPopper)
       Post #: 2

RE: Horizon Hobby and PayPal - 11/18/2012 6:08 AM   
ira d


 

Posts: 1977
Score: 123
Joined: 5/29/2003
Last Login: 5/24/2013
From: Moreno Valley, CA, USA
Status: offline 		Your thread title is fine IMO, However Horizon should post info on their web site stateing they have a problem with Paypal so the cust will be aware of what they may be
in for if they use Paypal.

_____________________________

Ira d

Hide Signatures

(in reply to JollyPopper)
       Post #: 3

Page:   [1]
All Forums >> Radios, Batteries, Clubhouse and more >> The Clubhouse >> Horizon Hobby and PayPal
Page: [1]





Jump to:


 
Google 



Search | Marketplace | Event Calendar | Local Clubs | Magazine | Product Ratings | New Products | Discussion Forums

Photo Gallery | Instructor Search | Field|Track|Marina Search

Advertisers | Hobby Vendor Resources | Rate Manufacturers | Sign In/Sign Up

SITE MAP!   : :   FORUM RULES

RC Universe is a service of Internet Brands, Inc. Copyright © 2001-2013.

Charities we support that also need your help
Yorkie Rescue | Humane Society | ASPCA | Crohn's-Colitis America


0.805RCU1