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what do I do about unresolved complaint? - 11/25/2012 7:02 PM   
trey3670



Posts: 755
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Joined: 5/14/2002
Last Login: 2/24/2013
From: greeleyCOLORADO, USA
Status: offline 		had a deal go south with a member,short story is we where going to ship at the same time,I couldn't ship that day emailed him two days before that telling him I couldn't,got ready the next day emailed him asking if he was ready he did not respond untill the next saying he shipped on friday but was canceling the shipment,ups,and filed a complaint. so how do I go about getting this off my profile? we both still have our stuff. so no problem right?

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RE: what do I do about unresolved complaint? - 11/26/2012 5:24 PM   
JWN



Posts: 6527
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Joined: 3/27/2002
Last Login: 5/16/2013
From: Georgetown, TX, USA
Status: offline 		Please contact the other member and ask they remove the complaint filied against you, or have him PM me stating that he did not lose his trade item to you.

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RE: what do I do about unresolved complaint? - 12/1/2012 1:37 AM   
trey3670



Posts: 755
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Joined: 5/14/2002
Last Login: 2/24/2013
From: greeleyCOLORADO, USA
Status: offline 		no answer,I do have a couple of threatening voice mails. I left a poor rating for him stating what had happened he has said he will remove the complaint if I remove that,is that appropriate action?

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RE: what do I do about unresolved complaint? - 12/3/2012 10:15 PM   
JWN



Posts: 6527
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Joined: 3/27/2002
Last Login: 5/16/2013
From: Georgetown, TX, USA
Status: offline 		Trading threats back and forth, in my experience, is NOT the best way to resolve a complaint. Working with each other in a calm and reasonable manner generally works much better. Give his offer a try. Removed the Poor rating you posted in exchange for him closing the cimplaint he filed against you. If he fails to hold up his end of the deal, then you should file a complaint against him.

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RE: what do I do about unresolved complaint? - 12/4/2012 4:14 AM   
trey3670



Posts: 755
Score: 105
Joined: 5/14/2002
Last Login: 2/24/2013
From: greeleyCOLORADO, USA
Status: offline 		will give it a try

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RE: what do I do about unresolved complaint? - 2/24/2013 7:51 PM   
lglenn


 

Posts: 4
Score: 100
Joined: 7/23/2010
Last Login: 3/17/2013
From: Niceville, FL, USA
Status: offline 		How do I go about filing a complaint against a potential buyer that offered  to trade an item for my item; I agreed, then didn't hear from him again. He then listed his item for sale, I posted a warning to others that this guy could not be trusted; he emailed me back and dropped the "f" bomb, to which I responded in kind.  None of these emails were done thru the formal offer system, so I could not file a complaint for abuse, nor could I provide a formal rating because he did not offer thru the system.  Another seller did rate him poor for doing the same thing to him.  The buyer's ID is ******.  By the way, his last email to me says "****you, you stupid mother ****er, go **** your self". Shows considerable forethought, an excellent command of the English language, and careful consideration, huh?



< Message edited by JWN -- 2/26/2013 3:00 AM >

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RE: what do I do about unresolved complaint? - 2/26/2013 2:58 AM   
JWN



Posts: 6527
Score: 111
Joined: 3/27/2002
Last Login: 5/16/2013
From: Georgetown, TX, USA
Status: offline 		Complaints can only be filed if you or the other person submitted a formal offer through the Make Offer tool. If they/you did this, and the offer was accepted, then you can file a complaint against that person using the form linked at the bottom of the Ratings & Security page in the marketplace. If no formal offer was made, then there is no way to file a complaint. It should be noted that unless a formal offer has been accepted, neither party should consider a transaction has been agreed upon and both sides are free to do what ever they want.

You can however report a sellers behavior using the Report Ad to Moderator link posted in every ad.

Please remember that specific members cannot be called out in these forums. For this reason, your post as been edited to remove the other persons name.

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