CS at TBM suck's    Gallery
View related threads: (in this forum | in all forums)

Logged in as Guest



Users viewing this topic: none
    Search This Thread  
 
Printable Version

All Forums >> Radios, Batteries, Clubhouse and more >> The Clubhouse >> CS at TBM suck's
Page: [1] 2   next >   >>  

Tower Hobbies Get Coupon Codes Brands  
Login
Message << Older Topic   Newer Topic >>
CS at TBM suck's - 12/8/2012 3:14 PM   
acerc



Posts: 3095
Score: 221
Joined: 9/7/2006
Last Login: 5/26/2013
From: lithia, FL, USA
Status: offline

Customer support at Troy Built Models suck.
I wanted the smallest carbon fiber spinner that would fit the Beila 22x8 prop but had no idea what that was. So I called TBM and asked a rep what he would recommend. He tells me a 2" spinner, and gives me their product number,  is the smallest that would fit. So I log on to their web site and order my prop and spinner. A couple days later I get it and WOW, you've got to be kidding me. The prop hub is 2&1/4 so there is now way this spinner will fit. I e-mailed them with my complaint and the next day I get a call. This guy tell's me to ship it back and they will send the right one for the difference of the spinner price. Ok, not bad. So I shipped it back and wait. Got a call and the guy say's I have your spinner ready for shipment they just need some funds. When he tells me the amount I question as to why it's so high. He say's it's the difference in price (no problem) plus shipping ( problem) so I ask why I have to pay shipping a second time, I have already paid shipping. Well that's what it cost is his responce. So I tell him to keep his damn spinner and keep the 18buck I paid for the original as a donation you obviously need it. Yes! I know I'm taking a loss out of principal. I am not going to pay shippping twice. Even if I pay the total difference I still take a loss. So screw them. They will not see another penny from me. And I spend plenty of pennies!




_____________________________

Robert
Cub Brotherhood #3\ Ryan STA Brotherhood #4

Hide Signatures
       Post #: 1

RE: CS at TBM suck's - 12/8/2012 3:45 PM   
804


 

Posts: 1043
Score: 172
Joined: 9/17/2005
Last Login: 5/26/2013
From: sheridan, IN, USA
Status: offline
quote:

ORIGINAL: acerc

Customer support at Troy Built Models suck.
I wanted the smallest carbon fiber spinner that would fit the Beila 22x8 prop but had no idea what that was. So I called TBM and asked a rep what he would recommend. He tells me a 2'' spinner, and gives me their product number,  is the smallest that would fit. So I log on to their web site and order my prop and spinner. A couple days later I get it and WOW, you've got to be kidding me. The prop hub is 2&1/4 so there is now way this spinner will fit. I e-mailed them with my complaint and the next day I get a call. This guy tell's me to ship it back and they will send the right one for the difference of the spinner price. Ok, not bad. So I shipped it back and wait. Got a call and the guy say's I have your spinner ready for shipment they just need some funds. When he tells me the amount I question as to why it's so high. He say's it's the difference in price (no problem) plus shipping ( problem) so I ask why I have to pay shipping a second time, I have already paid shipping. Well that's what it cost is his responce. So I tell him to keep his damn spinner and keep the 18buck I paid for the original as a donation you obviously need it. Yes! I know I'm taking a loss out of principal. I am not going to pay shippping twice. Even if I pay the total difference I still take a loss. So screw them. They will not see another penny from me. And I spend plenty of pennies!



Even if the rep told you so, you thought a 2" spinner would fit a 22x8 prop?.

Hide Signatures

(in reply to acerc)
       Post #: 2

RE: CS at TBM suck's - 12/8/2012 4:20 PM   
acerc



Posts: 3095
Score: 221
Joined: 9/7/2006
Last Login: 5/26/2013
From: lithia, FL, USA
Status: offline

My question was, "What is the smallest spinner that would fit the given prop". I myself did not know. And yes I had some reservation's about the 2".  What I know or do not know is not the point.




_____________________________

Robert
Cub Brotherhood #3\ Ryan STA Brotherhood #4

Hide Signatures

(in reply to 804)
       Post #: 3

RE: CS at TBM suck's - 12/8/2012 4:32 PM   
scale only 4 me



Posts: 7662
Score: 324
Joined: 1/29/2002
Last Login: 5/26/2013
From: Avon Lake, OH, USA
Status: offline 		Hate to pile on,, but shouldn't you (or anyone these days) do some research instead of taking the word of someone paid to answer the phone?? Could be he/she just misunderstood what you were asking and just recommended the smallest spinner they have,, That's what it sounds like to me.

FYI to others, Not sure if TBM works this ways but these type businesses many times just sub out phone orders, you're not actually talking to a hobby shop at all, but a phone answering service type exchange. All they have is a computer screen in front of them. They process your order and the warehouse drop-ships it.

They should and must refund the spinner cost,, not taking that back from them just seams silly to me.

Actually if I were in your shoes I would have just held onto the part for a future use and ordered the correct one. paying to mail it back also seam wasteful.

Sorry bout your luck

Hide Signatures

(in reply to acerc)
       Post #: 4

RE: CS at TBM suck's - 12/8/2012 4:48 PM   
acerc



Posts: 3095
Score: 221
Joined: 9/7/2006
Last Login: 5/26/2013
From: lithia, FL, USA
Status: offline

Scale, you are absolutely righ about the research thing. I typically do. But this time I took the easy way out. Also took the easy way out with Tru-Turn. Called them after this, and the young lady said she would have the guy's in the shop see what they could come up with that they would recommend and maintain the spinner's integrity. She e-mailed me back the next day with an answer. Not just the best size but as to why also.




_____________________________

Robert
Cub Brotherhood #3\ Ryan STA Brotherhood #4

Hide Signatures

(in reply to scale only 4 me)
       Post #: 5

RE: CS at TBM suck's - 12/8/2012 4:48 PM   
KW_Counter


 

Posts: 1414
Score: 141
Joined: 2/11/2003
Last Login: 5/19/2013
From: Lake County, CA, USA
Status: offline 		Scale Only 4 Me is correct.
You asked a complete stranger for advice, took it,
and were upset because it was bad advice.

KW_Counter


Hide Signatures

(in reply to scale only 4 me)
       Post #: 6

RE: CS at TBM suck's - 12/8/2012 5:19 PM   
acerc



Posts: 3095
Score: 221
Joined: 9/7/2006
Last Login: 5/26/2013
From: lithia, FL, USA
Status: offline 		I may have made a mistake of taking their advise. They may have made a mistake giving the advise. But I will not pay twice for the same thing, I would have paid the difference in cost of the spinner. But not twice for the shipping.  I spend about 5-10k a year in this hobby and one thing  is for certain TBM will not see another penny from me. Everything they sale is available elsewhere.


_____________________________

Robert
Cub Brotherhood #3\ Ryan STA Brotherhood #4

Hide Signatures

(in reply to KW_Counter)
       Post #: 7

RE: CS at TBM suck's - 12/8/2012 6:33 PM   
scale only 4 me



Posts: 7662
Score: 324
Joined: 1/29/2002
Last Login: 5/26/2013
From: Avon Lake, OH, USA
Status: offline 		Unfortunately people don't ever say "I don't know" enough now a days. Assuming people that work at any hobby business know much of anything Hobby related is a big mistake.

About 10 years ago I walked into Hobby People in Van Nuys, they had hired a cute young lady,, 18-19 y/o maybe. I asked her, what do you know about RC or the hobby in general.. She at least was honest and said "Nothing".. I said good luck.

Some times it's worse when they think they know it all. An older guy, who I know had been a flier for years, working at that same Store told me I couldn't use the type of glow plug in a 4 stroke I'd be using successfully for years. Came right out and said it wouldn't work. I told him, I didn't come in here for advice, I came in to buy glow plugs, you going to sell it to me or not?

I was walking through the Toledo show last year and herd some of the biggest BS lines and Bad advise directly from some vendors no less.

The Hobby Business ain't what it used to be.

Hide Signatures

(in reply to acerc)
       Post #: 8

RE: CS at TBM suck's - 12/8/2012 8:00 PM   
mscic-RCU



Posts: 1098
Score: 100
Joined: 3/29/2002
Last Login: 5/24/2013
From: New London, OH, USA
Status: offline 		ain't what it used to and getting worse

Hide Signatures

(in reply to scale only 4 me)
       Post #: 9

RE: CS at TBM suck's - 12/9/2012 12:10 AM   
804


 

Posts: 1043
Score: 172
Joined: 9/17/2005
Last Login: 5/26/2013
From: sheridan, IN, USA
Status: offline
quote:

ORIGINAL: acerc

My question was, ''What is the smallest spinner that would fit the given prop''. I myself did not know. And yes I had some reservation's about the 2''.  What I know or do not know is not the point.



Sounds like a mis-communication to me.
Either you said something other than 22-8,
or he heard something other than 22-8.
Either way, with your rc experience (5-10k in rc spending) if you heard him say he was shipping you a 2" spinner,
the only person you should be mad at is you.

Hide Signatures

(in reply to acerc)
       Post #: 10

RE: CS at TBM suck's - 12/9/2012 12:18 AM   
acerc



Posts: 3095
Score: 221
Joined: 9/7/2006
Last Login: 5/26/2013
From: lithia, FL, USA
Status: offline 		Thank you alllllllllllll wise one.


_____________________________

Robert
Cub Brotherhood #3\ Ryan STA Brotherhood #4

Hide Signatures

(in reply to 804)
       Post #: 11

RE: CS at TBM suck's - 12/9/2012 2:21 AM   
STUKA BARRY


 

Posts: 1715
Score: 130
Joined: 12/31/2001
Last Login: 5/25/2013
From: Summerfield, NC, USA
Status: offline
quote:

ORIGINAL: acerc

I may have made a mistake of taking their advise. They may have made a mistake giving the advise. But I will not pay twice for the same thing, I would have paid the difference in cost of the spinner. But not twice for the shipping.  I spend about 5-10k a year in this hobby and one thing  is for certain TBM will not see another penny from me. Everything they sale is available elsewhere.

You need to call TBM and ask to speak to Gene Payson the owner and solve your dispute.

_____________________________

KEEP UM FLYIN

Hide Signatures

(in reply to acerc)
       Post #: 12

RE: CS at TBM suck's - 12/9/2012 4:04 AM  1 votes
countilaw



Posts: 808
Score: 219
Joined: 1/18/2012
Last Login: 5/24/2013
From: Grand Prairie, TX, USA
Status: offline
quote:

ORIGINAL: STUKA BARRY


quote:

ORIGINAL: acerc

I may have made a mistake of taking their advise. They may have made a mistake giving the advise. But I will not pay twice for the same thing, I would have paid the difference in cost of the spinner. But not twice for the shipping.  I spend about 5-10k a year in this hobby and one thing  is for certain TBM will not see another penny from me. Everything they sale is available elsewhere.

You need to call TBM and ask to speak to Gene Payson the owner and solve your dispute.


+ 1,    instead of  airing one bad experience here in a public forum.        I don't spend anywhere near   5 -10 K  a year in this hobby,   and I would have  trucked myself down to the  local hobby shop and  tried a few spinners to see which one fit the best.     Not spent money on shipping plus the price of the spinner.     

acerc,  I've got nothing against you,   but   I think a lot of this problem was as much fault as Troybuilt Models.    They've been around along time and I've never heard a discouraging word about them.

Frank 




_____________________________

It''s a hobby, not a job.


Hide Signatures

(in reply to STUKA BARRY)
       Post #: 13

RE: CS at TBM suck's - 12/9/2012 4:23 AM   
LSP972


 

Posts: 4490
Score: 115
Joined: 12/8/2001
Last Login: 5/26/2013
From: Zachary, LA, USA
Status: offline 		Tough crowd.

I, for one, am another modeler who won't ever spend another penny with those guys. I bought a kit from them, got it, had a couple of questions, and the guy acted like I was wasting his time. Twice. Different guy the second time I called. I figure once might be an anomaly. Twice? Not an anomaly. BTW, neither guy knew the answer to my question, and made it plain they didn't CARE about my potential problem.

Maybe I'm missing something, but this outfit (and many satisfied customers) portrays Troy Built Models as at the top of the heap of knowledgeable, helpful vendors. I was told this on several occasions - on this site, come to think of it- so that's why I bought from them. The initial purchase was great (aren't most of them???)... "service after the sale" was non-existant.

The OP's experience is no different, to me, than a vendor expecting me to return a defective product on MY dime, so they (hopefully) can send me one that works. I call that 'good money after bad'. I refuse to do it. Nor do I expect some people to understand it.

.

Hide Signatures

(in reply to countilaw)
       Post #: 14

RE: CS at TBM suck's - 12/9/2012 5:11 AM   
ira d


 

Posts: 1978
Score: 123
Joined: 5/29/2003
Last Login: 5/25/2013
From: Moreno Valley, CA, USA
Status: offline 		I would think to ship something like a spinner would cost two or three bucks why compaines would want to tic of a cust over a few bucks is beyond me they would
have been much better of to ship it on their dime.

_____________________________

Ira d

Hide Signatures

(in reply to acerc)
       Post #: 15

RE: CS at TBM suck's - 12/9/2012 11:05 AM   
Lifer


 

Posts: 1684
Score: 148
Joined: 8/10/2008
Last Login: 5/25/2013
From: Kansas City, MO, USA
Status: offline 		Add my name to the list of those deceived by TBM. I won't do business with them anymore.

Hide Signatures

(in reply to ira d)
       Post #: 16

RE: CS at TBM suck's - 12/9/2012 7:57 PM   
acerc



Posts: 3095
Score: 221
Joined: 9/7/2006
Last Login: 5/26/2013
From: lithia, FL, USA
Status: offline 		Thanks LSP972,ira d, and Lifer, I was beginning to feel like the lamb in the wolve's den. Pricipal sometime's means more  than money. In more ways than one as well.


_____________________________

Robert
Cub Brotherhood #3\ Ryan STA Brotherhood #4

Hide Signatures

(in reply to Lifer)
       Post #: 17

RE: CS at TBM suck's - 12/9/2012 8:53 PM   
scale only 4 me



Posts: 7662
Score: 324
Joined: 1/29/2002
Last Login: 5/26/2013
From: Avon Lake, OH, USA
Status: offline 		I hate to see you loose your principal while standing on principle.

Hide Signatures

(in reply to acerc)
       Post #: 18

RE: CS at TBM suck's - 12/9/2012 9:33 PM   
Bill G



Posts: 215
Score: 112
Joined: 4/10/2004
Last Login: 5/14/2013
From: Grove City, PA, USA
Status: offline
quote:

ORIGINAL: KW_Counter

Scale Only 4 Me is correct.
You asked a complete stranger for advice, took it,
and were upset because it was bad advice.

KW_Counter


He took the word of an employee, not a complete stranger. The company has an obligation to back up it's employee's actions. This is ridiculous that people suggest that ACERC should have to do an incredible amount of quadruple checking, to make sure that the company's own employees are giving correct info. I understand in many instances today that the employees do not know what they are doing, but it STILL should not be your responsibility to do their job, and at your expense. Whoever brought up the idea that he should have known a 2" spinner would be difficult to find for a large prop, needs to appreciate scale building. Just not necessary to put that on ACERC, in an almost blame like method. We'll find it or make it we have to, in order to have the correct appearance.

If I read all this correctly, it is standard practice for a company to cover return and replacement shipping, when they send you a product that did not meet their description, whether by published specs or their own word.

"Thanks LSP972,ira d, and Lifer, I was beginning to feel like the lamb in the wolve's den."
Yes it amazes me to see the things that people will debate, to the extent of essentially placing blame on a person who is already understandably upset about a situation that should not have happened. Reminds me of what happens at another place when people complain about a certain top advertiser there. Hopefully we can be above that here, as moral and understanding people.

edit: sp/grammar as usual, this time misspelling a members name twice


< Message edited by Bill G -- 12/10/2012 1:43 PM >

Hide Signatures

(in reply to KW_Counter)
       Post #: 19

RE: CS at TBM suck's - 12/9/2012 11:23 PM   
acerc



Posts: 3095
Score: 221
Joined: 9/7/2006
Last Login: 5/26/2013
From: lithia, FL, USA
Status: offline 		I will never lose my pricipals no matter what it cost me.

BillG, thank you. And your right I could end up buying a block of aircraft grade aluminum and turning my own. I just did not want to if there was one already available.


_____________________________

Robert
Cub Brotherhood #3\ Ryan STA Brotherhood #4

Hide Signatures

(in reply to Bill G)
       Post #: 20

RE: CS at TBM suck's - 12/11/2012 12:50 AM   
JollyPopper



Posts: 1959
Score: 158
Joined: 10/16/2002
Last Login: 5/25/2013
From: Mountain Home, AR, USA
Status: offline 		Come on, guys. He called someone whom he could reasonably expect to KNOW the answer to his question. Even if he suspected the answer was inaccurate, he accepted it as the right answer and made his purchase based on that belief. He put the representative's answer above what he actually felt. How can he be blamed for that? Should he be expected to know more than the rep selling the item?
Once the guy at the company selling the product said it would fit, then it should fit or the company should stand behind the employee and replace the item with one that does fit. If the rep didn't know, he should have said that he didn't know. Then we wouldn't be having this conversation.

Let's assume that the caller felt strongly enough that a 2" spinner wouldn't work, what would he have then bought? A 3", a 4", 6", 12" spinner? Just keep buying spinners until he stumbled on one that fit, or trust the rep who is representing the company who is selling the item?


_____________________________

"In theory, there is no difference between theory and practice; In practice, there is"


Hide Signatures

(in reply to acerc)
       Post #: 21

RE: CS at TBM suck's - 12/11/2012 1:26 AM   
PLANE JIM



Posts: 1550
Score: 171
Joined: 12/22/2002
Last Login: 5/25/2013
From: Pinehurst, TX, USA
Status: offline 		I have to agree with the OP-if I called the vendor and he sold the wrong product because of his mistake and decided to charge me again for shipping-well I would be upset. I have made mistakes in business before and has cost me money because I try to do what is right. Evidently this is not the case at TBM based on the OP's experience-and I would take a step further besides posting on RCU, I would file a complaint with BBB in their hometown and maybe the owner would be happy to give your $18.00 back to close the complaint instead of having on record that the complaint was not resolved.

_____________________________

"IF YOU HAVE TOO MANY AIRPLANES -FLY BOLDLY AND REDUCE YOUR NUMBER"

Hide Signatures

(in reply to JollyPopper)
       Post #: 22

RE: CS at TBM suck's - 12/11/2012 1:28 AM   
scale only 4 me



Posts: 7662
Score: 324
Joined: 1/29/2002
Last Login: 5/26/2013
From: Avon Lake, OH, USA
Status: offline 		There are two different points.

Yes he has the right to be upset that TBM won't ship the replacement item after giving him the wrong recommendation. I can understand that point of view.

and

Yes, now I hope he's learned not to take advise from people that work for Hobby businesses these days,, more than less know nothing about what they are selling.

Hide Signatures

(in reply to JollyPopper)
       Post #: 23

RE: CS at TBM suck's - 12/11/2012 2:23 AM   
acerc



Posts: 3095
Score: 221
Joined: 9/7/2006
Last Login: 5/26/2013
From: lithia, FL, USA
Status: offline 		So based on this idea I should not ask a buisiness and expect a correct answer based on their experience and knowledge. Well a couple buisinesses come to mind that would ask of you to call if help is needed such as Tru-Turn and FTE. And most on-line businesses have a "sales@" address for such inquiries. Now, TBM has their phone# on their home page, what for,  if one can not call and get competant advice?


_____________________________

Robert
Cub Brotherhood #3\ Ryan STA Brotherhood #4

Hide Signatures

(in reply to scale only 4 me)
       Post #: 24

RE: CS at TBM suck's - 12/11/2012 6:54 AM   
scale only 4 me



Posts: 7662
Score: 324
Joined: 1/29/2002
Last Login: 5/26/2013
From: Avon Lake, OH, USA
Status: offline 		I'm done making the same point over and over. I think my opinion on the subject has been expressed clearly

Good luck

Hide Signatures

(in reply to acerc)
       Post #: 25

Page:   [1] 2   next >   >>  
All Forums >> Radios, Batteries, Clubhouse and more >> The Clubhouse >> CS at TBM suck's
Page: [1] 2   next >   >>  




Jump to:


 
Google 



Search | Marketplace | Event Calendar | Local Clubs | Magazine | Product Ratings | New Products | Discussion Forums

Photo Gallery | Instructor Search | Field|Track|Marina Search

Advertisers | Hobby Vendor Resources | Rate Manufacturers | Sign In/Sign Up

SITE MAP!   : :   FORUM RULES

RC Universe is a service of Internet Brands, Inc. Copyright © 2001-2013.

Charities we support that also need your help
Yorkie Rescue | Humane Society | ASPCA | Crohn's-Colitis America


1.547RCU1