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Problems with Redline Motors - 1/16/2013 9:59 PM   
MadDogDan


 

Posts: 63
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Last Login: 6/11/2013
From: Longmont, CO, USA
Status: offline 		Has anyone had problems with Redline Motors?  Are they still in business?

Over a month ago I sent them a Money Order for a pipe and some parts.  To this day I have not gotten what I rodered.  I was able to talk with them two weeks ago and they said they were on the road and not in the shop but that my stuff would ship out that day.  I wasn't upset as it was the holidays and I can understand not being in the shop.  The problem is it is now two weeks "after" they said my stuff would ship and I have not seen anything.  I have called a dozen times and left messages but nobody answers their phone (recorded message).  I have also sent numerous Emails but they do not return them.

Anyone have any ideas as to what I can to???
MadDog

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RE: Problems with Redline Motors - 1/17/2013 4:38 AM   
Ron Olson



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From: Kalamazoo, MI, USA
Status: offline 		Keep trying.
The Schindler's may be gone racing, possibly in Florida. I would expect better service from them myself so I see why you're trying to get what you ordered and worried about it.

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RE: Problems with Redline Motors - 1/18/2013 5:04 PM   
sfie281674


 

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From: Hanover Park, IL, USA
Status: offline 		I had the same problem with them summer of last year. I kept calling with no responce. Finally, Jill emailed me saying the pipe was on backorder. It took 2 1/2 months for them to get me my parts. Terrible customer service!

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RE: Problems with Redline Motors - 1/18/2013 6:50 PM   
MadDogDan


 

Posts: 63
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From: Longmont, CO, USA
Status: offline 		They just responded to my Emails and said the pipe and parts  just shipped and should be here tomorrow or Tuesday (Monday is a holiday) at the latest.  We shall see, but at least they finally responded.

MadDog

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RE: Problems with Redline Motors - 1/19/2013 12:51 AM   
F1Rodman


 

Posts: 160
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Last Login: 6/19/2013
From: QLD, AUSTRALIA
Status: offline 		I had the same problem with them last year too, and I took me months to get things sorted out. I know they have some really great products and accessories, but their customer service is terrible!!

Might be better option to spend your hard earned money with another more reliable vendor, there are plenty out there. I hope you get it sorted out, and get your parts.

Cheers
Chris



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RE: Problems with Redline Motors - 1/19/2013 8:20 AM   
martno1fan



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quote:

ORIGINAL: MadDogDan

They just responded to my Emails and said the pipe and parts  just shipped and should be here tomorrow or Tuesday (Monday is a holiday) at the latest.  We shall see, but at least they finally responded.

MadDog


Power of the internet ehh

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RE: Problems with Redline Motors - 1/19/2013 5:14 PM   
Nosedragger


 

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quote:

ORIGINAL: martno1fan


quote:

ORIGINAL: MadDogDan

They just responded to my Emails and said the pipe and parts  just shipped and should be here tomorrow or Tuesday (Monday is a holiday) at the latest.  We shall see, but at least they finally responded.

MadDog


Power of the internet ehh



The internet is impotent at best when trying to resolved issues with suppliers.Dragging problems out onto the net solves nothing.Direct communication like his email to them gets results.

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RE: Problems with Redline Motors - 1/19/2013 5:37 PM   
martno1fan



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From: blackpool, UNITED KINGDOM
Status: offline 		Funny how they refused to reply and answer his calls but as soon as he posts on the forums they suddenly get in contact hmmm.
Normally i would agree the forum is not the place to do this BUT by the sounds of it he had tried every other way of getting this issue resolved and nothing worked.
Mart

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RE: Problems with Redline Motors - 1/20/2013 3:31 AM   
Paul M


 

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quote:

ORIGINAL: Nosedragger


quote:

ORIGINAL: martno1fan


quote:

ORIGINAL: MadDogDan

They just responded to my Emails and said the pipe and parts  just shipped and should be here tomorrow or Tuesday (Monday is a holiday) at the latest.  We shall see, but at least they finally responded.

MadDog


Power of the internet ehh



The internet is impotent at best when trying to resolved issues with suppliers.Dragging problems out onto the net solves nothing.Direct communication like his email to them gets results.


That's a ridiculous post. He already said he had made numerous attempts at resolving the issue before "dragging it onto the net". I agree with Mart. He'd still be getting jerked around if it weren't for the internet's power of telling a lot of potential customers quickly what he was doing. There is never an excuse for taking someone's money and not delivering in a timely basis. Let's not forget he was lied to and told that his stuff would ship 2 weeks ago. Now he is told it just shipped?? We'll see.

I don't think they were trying to steal, they just didn't make this customer a priority. Now others will be making it a priority NOT to deal with them. Plain and simple. This is not a gray area.

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RE: Problems with Redline Motors - 1/20/2013 10:07 AM   
phillio35


 

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From: essex, UNITED KINGDOM
Status: offline 		hi all my boating pal jason has ordered a top mod engine and a insane gen 3 cat in october 29 over a thousand bucks and he hasnt got either yet the customer service is discrace ,they said that insane havnt built the boat yet but why havnt they sent the engine out nearly 3 months what a joke i would never order nothing from them hes also tried to phone and email then they fob him of sayin its sent but still nothing

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RE: Problems with Redline Motors - 1/20/2013 3:21 PM   
redlinemotors


 

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From: Saint Charles, MO, USA
Status: offline 		Dan your parts are on the way as you allready know. Usps  


Track and Confirm: 

You entered: 9405503699300288694952

Your Item's StatusYour item was processed through our DENVER, CO 80217 facility on January 19, 2013 at 8:12 pm. Information, if available, is updated periodically throughout the day. Please check again later.


 


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RE: Problems with Redline Motors - 1/20/2013 3:30 PM   
redlinemotors


 

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From: Saint Charles, MO, USA
Status: offline 		We have been in contact with Jason, via email the whole time. So to say he cannot get ahold of us is very untrue. As far as Jasons order goes the boat is on its way to us. As soon as it comes in it will ship out.  

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RE: Problems with Redline Motors - 1/20/2013 5:36 PM   
MadDogDan


 

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From: Longmont, CO, USA
Status: offline 		Thanks Mike, I appreciate it. Monday is a postal Holiday so I should have it on Tuesday and should take me only a few hours to complete this project as I need to drill through the hull to mount the pipe internally. I should have pictures up on this site by Thursday of the finished project (DaVette Drag boat) for all to see.Dan

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RE: Problems with Redline Motors - 1/20/2013 7:29 PM   
redlinemotors


 

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From: Saint Charles, MO, USA
Status: offline 		As for the gentleman who is posting about Jason he said  to just ship the motor with the boat. And for the boat goes we were talking about shipping so I do not place the order  for boat hulls until that is all cleared. Because there are no refunds on boat hulls so I want to be sure that everything is good. Then I have no idea what the boat builders have going on or how far they are behind. Then we had 3 big holidays in there. I asked insane about the boat and he said that he was working on it. I can only inform the customer on what they tell me. It was a very busy time of the year for everyone and things move slower and get busy. I try to get everything out as fast as I can. I relay on my suppliers to get  our ordersto us  if they are off or out for what ever reason it is I can't help that. As for the phone I try to get back as well as emails. 

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RE: Problems with Redline Motors - 1/23/2013 10:42 PM   
fillijas


 

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From: , UNITED KINGDOM
Status: offline 		 Hi all,

To be brief:

Ordered Engine and hull at the end of October and they finally got posted today (Website states 4 weeks or less for hulls).  In anyones book that is not a reasonable turnaround particularly when they have had my $1200 the whole time.  Getting responses to my emails apart from recently has been painful and the responses less than adequate. A professional company keeps the customer informed without being constantly chased for info.
It turns out that the boat was ordered at the end of November even though I paid around 28 days earlier. Awaiting confirmations from Insane and payments clearing was the reason given for the delay which I find hard to believe.  when I tried to cancel my order I was told that the boat had been started and that was not possible. I contacted Insane they said they had not started the build at that point though redline say they were told different.

Without going on all night my experience has been terrible and I would not recommend Redline to anyone.  Customers are just not taken seriously and in this economic environment businesses need to realise the few people that are still spending money are just not going to put up with that anymore.

If you live outside of the U.S I would avoid.  You simply do not have a leg to stand on.






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RE: Problems with Redline Motors - 1/24/2013 7:03 AM   
F1Rodman


 

Posts: 160
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From: QLD, AUSTRALIA
Status: offline
quote:

ORIGINAL: fillijas

 Hi all,

To be brief:

Ordered Engine and hull at the end of October and they finally got posted today (Website states 4 weeks or less for hulls).  In anyones book that is not a reasonable turnaround particularly when they have had my $1200 the whole time.  Getting responses to my emails apart from recently has been painful and the responses less than adequate. A professional company keeps the customer informed without being constantly chased for info.
It turns out that the boat was ordered at the end of November even though I paid around 28 days earlier. Awaiting confirmations from Insane and payments clearing was the reason given for the delay which I find hard to believe.  when I tried to cancel my order I was told that the boat had been started and that was not possible. I contacted Insane they said they had not started the build at that point though redline say they were told different.

Without going on all night my experience has been terrible and I would not recommend Redline to anyone.  Customers are just not taken seriously and in this economic environment businesses need to realise the few people that are still spending money are just not going to put up with that anymore.

If you live outside of the U.S I would avoid.  You simply do not have a leg to stand on.









I fill your frustration, my experience with them was a very similar situation, however I did manage to eventually get a refund. Won't deal with them again and certainly don't reccommend them.

Cheers
Chris

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RE: Problems with Redline Motors - 1/24/2013 5:20 PM   
MadDogDan


 

Posts: 63
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Last Login: 6/11/2013
From: Longmont, CO, USA
Status: offline

Got my pipe and parts, everything is good now.  I must say, Mike does some of the cleanest welds I have ever seen.  This pipe is a masterpiece.  Talked with Quick Draw who makes the blanks that Mike welds up and they said Mike's finished product is even cleaner then theirs.  I am about to give him another try and have him make up an outboard pipe but modified to wrap to center of an outdrive.  This time I will expect a longer delivery time.

MadDog



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RE: Problems with Redline Motors - 1/24/2013 7:18 PM   
mistycreekboats


 

Posts: 682
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From: Prince George, BC, BC, CANADA
Status: offline 		Very hard to beat the welds on Don Shanks 'Shanktech" hot pipes and delivery and dealing with Don is always a pleasure

Try Don - he is the best of all the Hot Pipes fabricators

Not sure why you would post all the issues and then - oh I'll buy from them again ...........

Buy from reputable people - without any excuses -   and you wouln't need to post to get your stuff

JMO nothing more


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RE: Problems with Redline Motors - 1/24/2013 8:41 PM   
F1Rodman


 

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From: QLD, AUSTRALIA
Status: offline 		If your after hotpipes, then Don is the man to contact. His pipes are awesome and his customer service is simply outstanding!

I have about 4 of Don's pipes, 2 of them are customised to fit a specific need and space in my boats. Don always replied, and when I did
not quite understand his way of explaining his thoughts on a pipe, he just explained them again a different way. Don always takes the time to
get involved with his customers.
You only have to read some of the feedback threads on Jims about Don, and once you buy a pipe from Don, you won't ever buy a hotpipe anywhere else again.

I'd have to agree with what Misty has said,

Not sure why you would post all the issues and then - oh I'll buy from them again ...........

Buy from reputable people - without any excuses - and you wouldn't need to post to get your stuff

Cheers
Chris

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RE: Problems with Redline Motors - 1/24/2013 11:38 PM   
MadDogDan


 

Posts: 63
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From: Longmont, CO, USA
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Google does not turn up a web site for Don.  What would that site be?

Dan



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RE: Problems with Redline Motors - 1/25/2013 1:49 AM   
cheesewizz69



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quote:

ORIGINAL: MadDogDanGoogle does not turn up a web site for Don.  What would that site be?

Dan

I am not sure if he has a website but you should be able to contact him at don_shanks@att.net.

This is some information from his post over on the dock.

"These are brand new pipes finished in the degree you want.Comes with your choice of flex length and a set of new springs and Viton O rings. These are built in a jig to ensure everything is in line and angles are correct. Pipes are set up with internal or external stinger. Internal stinger has a 1/8" chamfered drain hole 1/4" inside. These come with High temp baked on black coating. Please state how you want it finished. Can also make Whiplash or Backlash, GV and Insane G4 headers and wrap to flush and rear exhaust in the degree you need at the same price."

Leo


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RE: Problems with Redline Motors - 1/25/2013 1:55 AM   
mistycreekboats


 

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Status: offline 		Some of Don's work

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< Message edited by mistycreekboats -- 1/25/2013 2:27 AM >


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RE: Problems with Redline Motors - 1/25/2013 2:49 AM   
Paul M


 

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quote:

ORIGINAL: mistycreekboats

Not sure why you would post all the issues and then - oh I'll buy from them again ...........

Buy from reputable people - without any excuses -   and you wouln't need to post to get your stuff

JMO nothing more


Yep. Scratching my head over that one too Randy Burn me once......

Don is the man on pipes. I won't bother with anyone else. Workmanship and service and communication are 2nd to none.

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RE: Problems with Redline Motors - 1/25/2013 5:37 AM   
F1Rodman


 

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quote:

ORIGINAL: cheesewizz69

quote:

ORIGINAL: MadDogDanGoogle does not turn up a web site for Don.  What would that site be?

Dan

I am not sure if he has a website but you should be able to contact him at don_shanks@att.net.

This is some information from his post over on the dock.

''These are brand new pipes finished in the degree you want.Comes with your choice of flex length and a set of new springs and Viton O rings. These are built in a jig to ensure everything is in line and angles are correct. Pipes are set up with internal or external stinger. Internal stinger has a 1/8'' chamfered drain hole 1/4'' inside. These come with High temp baked on black coating. Please state how you want it finished. Can also make Whiplash or Backlash, GV and Insane G4 headers and wrap to flush and rear exhaust in the degree you need at the same price.''

Leo



Yep, there's no website for Don, just contact him on the above email Leo has given, you won't be dissappointed.

Cheers
Chris


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RE: Problems with Redline Motors - 1/25/2013 12:56 PM   
MadDogDan


 

Posts: 63
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Joined: 10/16/2011
Last Login: 6/11/2013
From: Longmont, CO, USA
Status: offline 		 Don it is then.  Thanks for the info.  I will be contacting Don as soon as my outdrive gets here and I can take some measurements. Is Don in the US?

< Message edited by MadDogDan -- 1/25/2013 4:24 PM >

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