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Lack of service RCM plans - 2/10/2013 1:09 AM   
Quigleywins


 

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From: Kyneton victoria, AUSTRALIA
Status: offline 		Show Details FROM:Paul Timms TO:RCM Plans Message starred Monday, 10 December 2012 4:07 PM This is the third request to what is going on with an undelivered item. I would love to here that you are getting these Emails regarding the non arrival of payed items from your out let of plans The next letter will be on lime in one of the Model Aero forums Please act and send a reply Yours Paul Timms



From: Paul Timms <
To: RCM Plans
Sent: Thursday, 29 November 2012 8:27 AM
Subject: Re: Order Confirmation No: 6147



The item below has not yet arrived. If there is any way to track the movement of the item I would be pleased to have you do that for me.If it was sent surface mail (by sea) we are still a few days from the time required to complete the trip.Post from the USA is around on average 10 days with the record of 4 days with one item. So 30 days is a little long I think. I have checked the adress you used and it is correct to the letter. Yours Paul Timms



From: RCM Plans
To: timms
Sent: Monday, 29 October 2012 7:05 PM
Subject: Order Confirmation No: 6147


Order Confirmation from RCM Plans

paul timms

Thanks for shopping with us today!
The following are the details of your order.

Order Number: 6147
Date Ordered: Monday 29 October, 2012
Detailed Invoice:



Has any other builders had problems with this out let for plans. Money taken, no responce to 3 emails what action is left. Phone call cost more than the plans worth.

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RE: Lack of service RCM plans - 2/10/2013 1:22 AM   
N1EDM



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From: Brockton, MA, USA
Status: offline 		Hello Quigly,

Unfortunately, the answer is yes. This has been a recurring theme for the RCM Plans Service. You may like to check out
[I put the wrong link in here. I have since deleted it. Use the link below from Quigleywins]

I don't know if anyone else has issues but several on this thread (above) have. Of course, that link is mainly written by folks who have not had good success with RCM Plans. I would use them much more but I've been bitten twice. If/when you get hold of them the answer is usually something like "Yes, I have them right here, they're going out tomorrow - sorry for the delay" or something similar. If you read through the thread you'll get an idea for it.

Bob

< Message edited by N1EDM -- 2/10/2013 1:47 PM >


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RE: Lack of service RCM plans - 2/10/2013 6:18 AM   
tschuy


 

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quote:

ORIGINAL: N1EDM

Hello Quigly,

Unfortunately, the answer is yes. This has been a recurring theme for the RCM Plans Service. You may like to check out
http://www.rcuniverse.com/forum/fb.asp?m=11396205


Bob


I think the wrong link was posted or maybe its just broke.   When I click on it, the link takes me to a discussion on Robart gear?






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RE: Lack of service RCM plans - 2/10/2013 8:39 AM   
Quigleywins


 

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From: Kyneton victoria, AUSTRALIA
Status: offline 		Many thanks for the information RE: Lack of service RCM plans - 2/10/2013 1:22 AM N1EDM
I went onto the area and found the thread using this link. http://www.rcuniverse.com/forum/m_11193025/tm.htm
i hope this works for the people that have the same problem but it sounds like they are the rip off ferm in the plan service,dam shame as there are so many good things on there sight, I know now not to look so as to avoid tempertation. Yours Paul T

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RE: Lack of service RCM plans - 2/10/2013 12:28 PM   
scale only 4 me



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From: Avon Lake, OH, USA
Status: offline 		"tempertation",, love it

I must count myself lucky,, I bought two plan sets a couple years ago and everything went fine.

It truly is sad when folks try and support a reputable company and get hosed,, makes ya just want to buy for the ebay counterfeiters.

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RE: Lack of service RCM plans - 2/10/2013 1:45 PM   
JL1


 

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From: Mason, MI, USA
Status: online 		I had a delay with a set of plans so I called them and got things straigtened out. My discussion was with, what sounded like, an elderly woman and I got the impression she was trying hard but was behind in processing orders.
In any event, she was most helpfull and in a couple of weeks the plans showed up.

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RE: Lack of service RCM plans - 2/11/2013 9:43 PM   
AwwNaww


 

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From: , CA, USA
Status: offline 		I have done business with them several times in the last few years and the response was always quite slow and there was never a response to e-mail or an answer to my phone calls. However, I always got my order in say 8wks so I just went along with it. This last order my card was charged (well over $100) on 10 October 2012. I have no response to e-mails and they do not pick up the phone. Maybe, the person running the show died? Anyway you cut it, I seem to be out significant money. Good luck! A completely independent plans "service", the Air Age Store (MAN), has been as bad or worse. I wish someone would buy both of these operations out and run them like a viable business. If it sounds like I am getting a bit peeved, you're right.

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RE: Lack of service RCM plans - 2/16/2013 12:55 AM   
Bladejunkie


 

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From: Central California, CA, USA
Status: offline 		AwwNaww I've been waiting for my Hooker plans almost as long as you(10/20/2012),and I've already got the kit.I could call my cc company,but I really want the plans.I wanted to build this winter,but winter has come and gone now.I guess I can wait till next winter now!!!Here's hoping we get our plans soon.

Later Jim.

PS I've used them before to and never had to wait this long.

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RE: Lack of service RCM plans - 2/16/2013 3:43 AM   
nitro wing


 

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From: surrey, BC, CANADA
Status: offline 		somebody should help the old lady

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