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All Forums >> Glow Engines, Gas Engines, Fuel & Mfg Support Forums >> Engine Manufacturers Direct Support Forum >> RCV Engines Support >> RCV Customer support
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RCV Customer support - 11/10/2003 10:20:43 PM   
Wormy J



Posts: 77
Joined: 6/23/2002
From: Snoqualmie, WA, USA
Status: offline 		Just wanted to let everone know rather that just e-mailing RCV direct about my latest experiance with RCV.

They have by far the best customer support I have run across in the hobby industry.

They allways are very quick to respond to my e-mails and reply with a good informative responce not some vauge "canned" answer you get from others. They sent me a replacement engine, from England, Express mail that arrived three days later. When was the last time you had such quick turn around? I never have!

I just wanted to let you at RCV know and everone else who has, or is thinking of buying an RCV engine how great the customer service and support is. It is really nice to know if you should have an issue with a product that you will be well taken care of.

Thanks again,

Jeremy Fursman
Snoqualmie, Washington
       Post #: 1

RE: RCV Customer support - 11/11/2003 8:46:38 AM   
RCV Engines


 

Posts: 509
Joined: 4/11/2002
From: WimborneDorset, UNITED KINGDOM
Status: offline 		Hi Jeremy

I am pleased you received your engine promptly. Thank-you very much for your comments, they are greatly appreciated.

Best regards
Laurenne


_____________________________

Technical Support
RCV Engines - UK

(in reply to Wormy J)
       Post #: 2

RE: RCV Customer support - 11/11/2003 6:49:45 PM   
Hircflyer



Posts: 765
Joined: 12/6/2001
From: Kailua, HI, USA
Status: offline 		I have the SP 90 and in process of completing the break-in process.

Can you tell me if this engine will turn a four blades prop and if so what size?

Thank you

_____________________________

Finally! Everyday is a weekend

(in reply to RCV Engines)
       Post #: 3

RE: RCV Customer support - 11/13/2003 8:16:46 AM   
RCV Engines


 

Posts: 509
Joined: 4/11/2002
From: WimborneDorset, UNITED KINGDOM
Status: offline 		Hi

The RCV90SP will certainly be able to turn a four bladed propeller, as this is one of the benefits of the 2:1 reduction gearing. We would recommend a 15.5x12 4-bladed prop, or similar.

I hope this helps
Best regards
Laurenne


_____________________________

Technical Support
RCV Engines - UK

(in reply to Hircflyer)
       Post #: 4

RE: RCV Customer support - 11/13/2003 4:44:09 PM   
Hircflyer



Posts: 765
Joined: 12/6/2001
From: Kailua, HI, USA
Status: offline 		Thanks for the response.

_____________________________

Finally! Everyday is a weekend

(in reply to RCV Engines)
       Post #: 5

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