tonytheshovel
Posts: 4
Joined: 1/9/2004
From: Prince George,
BC, CANADA
Status: offline
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PLAIN AND SIMPLE, DON'T ORDER FROM THESE GUYS! BE CAREFUL! This place is obviously run by somebody that doesn't know how to run a business and is trying to make money by cutting corners and being unfair and unreasonable with customers.
I WISH I HAD SEEN THESE POSTS BEFORE ORDERING FROM HELIHOBBY!
There are plenty of good companies out there selling the same products helihobby is selling. For there to be this many complaints about a company they must have problems. SAVE YOURSELF THE TROUBLE AND ORDER SOMEWERE ELSE!
The truth is I'm currently in a dispute with helihobby. I would like to say I don't mind communicating by email, with that said there should be some way of getting in contact with these guys when email fails, LIKE A PHONE NUMBER!
When I was finally passed on to somebody else to talk to by email (Sean), I thought my problems would be solved but it just got worse. The problem was, I ordered a Piccolo FP along with some eco-8 parts, and after reading some reviews I decided it might not be what I want. So after communicating with helihobby that I wanted to cancel part of my order, they informed me that it had already been shipped out long ago, but after receiving the package I noticed on the shipping receipt that it was actually shipped out 2 days after they told me it had been shipping out?!?! That was the first problem.
After many emails back and forth we had VERY CLEARLY AGREED that if I sent the unwanted part of the package back I would be refunded on one of the shipping fees and the ITEMS I SENT BACK. I finally got a refund after 3 weeks, but to my surprise I had not been refunded any of the shipping (THAT WE HAD CLEARLY AGREED ON) and they decided to take a 15% "processing fee" even though I hadn't even laid hands on the stuff I sent back. So now they have basically stolen $36.75 and kept the money for one of the shipping charges ($32.00), so I am out $68.75 all together.
You can see by the emails what was agreed on: (read from the bottom up, the top email is the latest one) (there has been no response to my emails to Sean after this)
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Date: Mon, 5 Jan 2004 14:50:03 -0800
From: Sean
To: Dino
Subject: Re: HeliHobby.com ORDER_STATUS
Hello,
That would be less the shipping and less the processing free ...
Happy New Year 2004
Sean - HeliHobby.com
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----- Original Message -----
From: Dino
To: "Sean"
Sent: Saturday, January 03, 2004 12:36 PM
Subject: Re: HeliHobby.com ORDER_STATUS
What is going on here? Why is such a simple thing taking some long?! Why did I get a refund of $209 USD when I should have got $277. We already talked about this is previous emails, what is going on? I did just as you asked, I circled the items I kept on the invoice and included it in the package I sent back.
This is what I should have received as a refund,
piccolo FP with mods - $245 USD
first shipping fee - $32.00 USD
Dino
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On Sat, 20 Dec 2003, sean wrote:
Done ...
You should see the funds in 2-3 days ...
Thank you for your interest in HeliHobby,
Sean - HeliHobby.com
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----- Original Message -----
From: Dino
To: "Sean"
Sent: Friday, December 19, 2003 6:04 PM
Subject: Re: HeliHobby.com ORDER_STATUS
YES, I included the invoice in the BOX were I marked the items which I am keeping, just as you told me to do. Yes, I kept the eco-8 parts.
Dino.
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On Fri, 19 Dec 2003, sean wrote:
Hello,
We did get the Fun Piccolo and the Accessory sets ...
Are you keeping the ECO-8 stuff ...
Let me know so I can take care of you ...
Sean - HeliHobby.com
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----- Original Message -----
From: Dino
To: "sean"
Sent: Thursday, December 18, 2003 8:10 PM
Subject: Re: HeliHobby.com ORDER_STATUS
just wondering when I was going to get my refund, just making sure you received the package and you have all the required information with it.
Dino.
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On Fri, 28 Nov 2003, sean wrote:
We are all trying to help out ... We just get LOTS of e-mails
... 
Thank you for your business,
Sean - HeliHobby.com
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----- Original Message -----
From: Dino
To: "sean"
Sent: Friday, November 28, 2003 3:58 PM
Subject: Re: HeliHobby.com ORDER_STATUS
ok, thank you, you've been a lot more helpful then the first guy I was talking to, basically why this whole problem started in the firstplace.
Dino.
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On Fri, 28 Nov 2003, sean wrote:
Please e-mail me the next order to sean@helihobby.com so we can take care of the FREE shipping ...
Always glad to help,
Sean - HeliHobby.com
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----- Original Message -----
From: Dino
To: "sean"
Sent: Thursday, November 27, 2003 3:58 PM
Subject: Re: HeliHobby.com ORDER_STATUS
ok, package is in the mail it should be there in a few weeks. You also offered me free shipping on my next order, how do I claim that? What if my next order isn't for a few months?
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On Tue, 25 Nov 2003, sean wrote:
Thank you for all the help,
Sean - HeliHobby.com
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----- Original Message -----
From: Dino
To: "sean"
Sent: Tuesday, November 25, 2003 2:47 PM
Subject: Re: HeliHobby.com ORDER_STATUS
Allright, I've circle the items I am going to keep on the invoice and I will include it with the returned items. I will be waiting for the refund to appear as a credit on my visa for the items I send back as well as the first shipping charge.
thank you,
Dino.
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On Tue, 25 Nov 2003, sean wrote:
Yes, please include a copy of the invoice and mark the items which you are keeping ...
We will credit the other items back to you ...
Regards,
Sean - HeliHobby.com
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----- Original Message -----
From: Dino
To: "sean"
Sent: Monday, November 24, 2003 3:06 PM
Subject: Re: HeliHobby.com ORDER_STATUS
yes that's fine I'll use slow insured shipping, but is what I said below correct?
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On Mon, 24 Nov 2003, sean wrote:
Hello, Please DO NOT ship it using Express as we will not pay for Express shipping..
Please ship it using slow insured mail ...
Thank you for your interest in HeliHobby,
Sean - HeliHobby.com
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----- Original Message -----
From: Dino
To: "sean"
Sent: Monday, November 24, 2003 12:35 PM
Subject: Re: HeliHobby.com ORDER_STATUS
ok just to make sure this is clear, if I open the box take the parts I still want this is what I will be paying:
1) cost of the parts I keep:
67705 auto-rotation bearing - $39.99 USD
67523 nylon clevis - $2.00 USD
67539 ECO-8 tail boom - $7.99 USD
2) shipping cost to send the package back to you (approx. $32.00 USD)
and this is what I will be refunded:
1) the full cost of stuff I send back,
HH518 Piccolo FP with #1 Mods kit - no TX - $245.00 USD
2) the initial shipping charge of $32.00 USD
total refund = $277.00 USD
and if I simply refuse the the entire package I only have to pay the $32.00 USD initial shipping charge, is all this correct? If this is correct I will keep the parts I still what, not to mention be a happy customer.
thanks,
Dino.
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On Mon, 24 Nov 2003, sean wrote:
Yes, you may RMA only the items you wish and I can offer you FREE shipping on your next order as we do
Thank you for your business,
Sean - HeliHobby.com
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----- Original Message -----
From: Dino
To: "HeliHobby.com" <info@helihobby.com>
Sent: Sunday, November 23, 2003 2:47 AM
Subject: Re: HeliHobby.com ORDER_STATUS
What if, instead of refusing the package I decide to just keep a few of the eco-8 parts, and send back the rest of the stuff. Since I'm going to be paying the 1st shipping charge now anyway, I want to try cutting my losses. If I do this will I only have to pay for the shipping to send it back? and get the rest of my money back including the first shipping charge?
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On Fri, 21 Nov 2003, HeliHobby.com wrote:
Yes, All your money will be refunded except for the 1st shipping charge.
Always glad to help,
Jerald - HeliHobby.com
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----- Original Message -----
From: Dino
To: "HeliHobby.com" <info@helihobby.com>
Sent: Thursday, November 20, 2003 3:24 PM
Subject: Re: HeliHobby.com ORDER_STATUS
One other thing, when I refuse the order, all my money will be refunded when the package gets back to you right?
Dino.
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< Message edited by tonytheshovel -- 1/23/2004 6:40:34 AM >
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