DigiPace 3 Bad - Ace Hobby Nonresponsive - What Gives?  
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DigiPace 3 Bad - Ace Hobby Nonresponsive - What Gives? - 6/1/2002 7:13:15 AM   
k7dfw



Posts: 95
Joined: 4/3/2002
From: CLATSKANIE, OR, USA
Status: offline 		I purchased a new ACE Super DigiPace 3 and put it to work.

Both sides charge but the RX side won't discharge. No problem, I'll just contact them to get instructions on what and how to return.

Call them and get a recorder so I leave my phone number. Go to their web site and fill out a customer email form and send it. Days go by and no answer. Send more email and still no answer after a week.

Only option is to box the unit up, keep the accessories here, and mail it to them.

I'm having trouble sending something to a company which hides behind a recorder, won't return my call and won't respond to my email which only asks for a return authorization and instructions.

I have the feeling that if I send it to them, it will disappear in a dark hole and it will the the last time I see it.

I will not purchase any more ACE products because of this.

QUESTION: Has anyone else dealt with these people?

They hide their email address and say on their web site that this is because they receive spam. I got their email address from a search but to date it has proved negative.

Their web site has the logo "SERVING THE R/C ER"
Not from where I stand.

Whiskey Tango Foxtrot, Over.

Rolynn aka K7DFW

< Message edited by k7dfw -- Jun 1 2002 3:04AM >


_____________________________

K7DFW
k7dfw@clatskanie.com
       Post #: 1

I think your Right - 6/1/2002 11:17:42 AM   
zero244


 

Posts: 176
Joined: 1/19/2002
From: Mcminnville, OR, USA
Status: offline 		About not sending the unit to them. If it gets lost your out of luck. Sounds to me like the company is hitting the rocks and going out of business. Where did you buy the unit????

Since it wont discharge that takes away much of the functionality of the unit.

With Sirius, SuperNova and Superturbo's available I stayed away from product lines like Ace Etc.

If you cant get in touch with them.....I would say your out of luck and chalk it up to bad luck.

I am leary of any company that has no online or phone tech support.

Sorry I cant help you out with your delima.


_____________________________

Happy Thermaling !!!

(in reply to k7dfw)
       Post #: 2

No TX Discharge When Cycling - 6/1/2002 6:41:41 PM   
Daryl Martel



Posts: 595
Joined: 2/10/2002
From: WinnipegManitoba, CANADA
Status: offline 		Are you connecting to the TX battery pack direct or through the charging jack on the TX case? Many transmitters have a diode installed to prevent reverse charging/inadvertent discharging. Just a thought - if you have't done so already, connect directly to the TX pack and see if it works. I've got an older ACE Digipace which has worked well for me for many years.

_____________________________

Spending my daughters inheritance one plane at a time...

(in reply to k7dfw)
       Post #: 3

DigiDung 3 - 6/1/2002 7:36:09 PM   
k7dfw



Posts: 95
Joined: 4/3/2002
From: CLATSKANIE, OR, USA
Status: offline 		Daryl,

Both sides charge properly, the TX side discharges properly and it is only the RX side that doesn't discharge.

If enough time goes by without any contact from these people I'll open it up and take a look at the relay and circuitry associated with the discharge cycle.

The unit was purchased from an eastern company via the Internet but they don't have the ability to take back a unit that was bad from the manufacturer. I don't blame them and I wouldn't want them to do that. They shouldn't have to eat this. It's a problem that came from ACE and ACE needs to have the moral courage to stand behind their product.

I obtained a number of chargers / cyclers to evaluate:

Hobbico Accu-Cycle Plus
Hobbico Accu-Cycle Pro
Hobbico Quick Field charger
Hobbico Multi-Charger
Dymond Super Turbo Smart Charger
FMA Einstein XL Deluxe
Ace Super DigiPace 3

All work OK except for the ACE.

I am very pleased with the FMA Einstein XL Deluxe. It's to the point and works like a charm. More settings than the DigiPace and for less money. The Deluxe comes with a pair of really useful adapters.

If I only had two for the work bench the choice would be the Dymond ST and the Einstein XL Deluxe.

Check Six,

Rolynn aka K7DFW


_____________________________

K7DFW
k7dfw@clatskanie.com

(in reply to k7dfw)
       Post #: 4

Ooops! - 6/1/2002 8:35:06 PM   
Daryl Martel



Posts: 595
Joined: 2/10/2002
From: WinnipegManitoba, CANADA
Status: offline 		Ooops - my apologies, I misread your post! As a point of interest, my old Ace Digipace 1 (2nd generation mind you being at least switchable between 500 & 1000 mah RX pack) stopped working a few years back. I work on a military base as an aircraft mechanic and brought the thing in to our labs where they repair some of our radios and black boxes. On inspection the tech who repaired it for me said he wasn't too impressed by the quality of the soldering - the problem was either a cold solder joint or corrosion on a terminal as a result of not removing all the flux after soldering, I can't remember but he fixed it up for me. You are right though, ACE should stand behind their product - and this means both in the customer service and repair departments!

_____________________________

Spending my daughters inheritance one plane at a time...

(in reply to k7dfw)
       Post #: 5

DigiPace 3 Bad - Ace Hobby Nonresponsive - What Gives? - 6/1/2002 8:45:07 PM   
k7dfw



Posts: 95
Joined: 4/3/2002
From: CLATSKANIE, OR, USA
Status: offline 		..........."I work on a military base as an aircraft mechanic".........

Daryl,

I was a flight line mechanic on the B-47E (Bomb Nav) and F-4C (Weapons Control).

Does that date me? It was only 39 years ago.

Check Six Often,

Rolynn


_____________________________

K7DFW
k7dfw@clatskanie.com

(in reply to k7dfw)
       Post #: 6

DigiPace 3 Bad - Ace Hobby Nonresponsive - What Gives? - 6/1/2002 8:56:12 PM   
mglavin



Posts: 5200
Joined: 11/29/2001
From: Elverta, CA, USA
Status: offline 		Ace Hobby, North America was purchased a few years back by Thunder Tigre of Japan.

Try the link below, I found it at the top of there webpage, on a [COLOR=blue]CONTACT[/COLOR] us tab.

http://www.acehobby.com/acehobby/contactus/index.html

_____________________________

Michael Glavin
RCU Community Moderator
Hitec * Multiplex Field Representative

(in reply to k7dfw)
       Post #: 7

ACE DigiDung 3 - 6/1/2002 9:02:50 PM   
k7dfw



Posts: 95
Joined: 4/3/2002
From: CLATSKANIE, OR, USA
Status: offline 		Thanks Mglavin for the heads-up but that is the "customer email form" I mentioned in the third paragraph in the original posting.

Sent a week ago.

Rolynn


_____________________________

K7DFW
k7dfw@clatskanie.com

(in reply to k7dfw)
       Post #: 8

ACE FINALLY RESPONDS - 6/3/2002 9:47:41 PM   
k7dfw



Posts: 95
Joined: 4/3/2002
From: CLATSKANIE, OR, USA
Status: offline 		From my email today:

...................................................................................


Hello,

I apologize for the delay. This last week was difficult as we were
understaffed.

We can either repair or replace your Digipace depending on what the problem
is. You will need to send it to the address below with a copy of your sales
receipt. Please put attention customer service on the outside of the box.
If you need anything else, please let me know.


Doug Henke
ACE Hobby Distributors
Customer Service
2055 Main St.
Irvine, CA 92614

.................................................................................

I'll ship it to them and advise what the outcome is.

Rolynn aka K7DFW


_____________________________

K7DFW
k7dfw@clatskanie.com

(in reply to k7dfw)
       Post #: 9

Ace RC - 6/5/2002 6:09:52 PM   
BUTCHMAN-RCU


 

Posts: 77
Joined: 1/21/2002
From: lockport,NY
Status: offline 		I E-mailed ACE RC about my digipace 3 also and got a quick reply from them.I got a number to call for service,it is in Moline,Ill
Quad Avionics,but I've missplaced the number,wish I could be of more help. Butch

(in reply to k7dfw)
       Post #: 10

ACE Customer Service Location - 6/5/2002 9:27:18 PM   
k7dfw



Posts: 95
Joined: 4/3/2002
From: CLATSKANIE, OR, USA
Status: offline 		Here's where I was instructed to send it:

ACE Hobby Distributors
Customer Service
2055 Main St.
Irvine, CA 92614

Rolynn


_____________________________

K7DFW
k7dfw@clatskanie.com

(in reply to k7dfw)
       Post #: 11

DigiPace 3 Bad - Ace Hobby Nonresponsive - What Gives? - 6/5/2002 10:19:29 PM   
SwampFlier-RCU



Posts: 1064
Joined: 1/22/2002
From: La CeibaAtlantida, HONDURAS
Status: offline 		Where do you get the Dymond and the Einstein online?
REgards,
Patrick

(in reply to k7dfw)
       Post #: 12

DigiPace 3 Bad - Ace Hobby Nonresponsive - What Gives? - 6/5/2002 11:18:33 PM   
DLT


 

Posts: 442
Joined: 12/13/2001
From: Foley, AL, USA
Status: offline 		[QUOTE]Originally posted by mglavin
Ace Hobby, North America was purchased a few years back by Thunder Tigre of Japan.

Try the link below, I found it at the top of there webpage, on a [COLOR=blue]CONTACT[/COLOR] us tab.

http://www.acehobby.com/acehobby/contactus/index.html [/QUOTE]

Shouldn't that be Thunder Tiger of Taiwan??

(in reply to k7dfw)
       Post #: 13

Dymond and the Einstein online - 6/5/2002 11:24:53 PM   
k7dfw



Posts: 95
Joined: 4/3/2002
From: CLATSKANIE, OR, USA
Status: offline 		Isn't America great, they're just a credit card away.

http://www.rc-dymond.com


https://www.fmadirect.com/site/fma.htm?body=Store

Get the Einstein Deluxe. For $15 more than the basic you get four adapters, two of which are irreplaceable and worth far more than the $15.

Rolynn


_____________________________

K7DFW
k7dfw@clatskanie.com

(in reply to k7dfw)
       Post #: 14

AC only? - 6/6/2002 12:57:25 AM