Lite Machines...how do they get away with treating customers like crap ?  
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All Forums >> RC Helicopters >> LMH Helicopter >> Lite Machines...how do they get away with treating customers like crap ?
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Lite Machines...how do they get away with treating cust... - 7/9/2002 4:45:50 PM   
R/Ckrazy


 

Posts: 85
Joined: 5/12/2002
From: usa
Status: offline 		Placed an "online" order through their website, they ended up sending me the wrong part due to a mistake in their system (ordered standard crutch kit, ended up with some new crutch for a new "117" heli that is not even advertised yet).

Would not take the wrong one back, would not let me talk to the owner, the best offer they gave me was for me to BUY anther one, and I get free shipping. My jaw hit the floor, demanded to talk to the owner, office manager lady says, "I'll let him know, and if he wants to call you he will".

Guess what ? Never called.

Am I the only one that has taken this kind of abuse from Lite Machines, or am I the only unlucky sucker?
       Post #: 1

Lite Machines...how do they get away with treating cust... - 7/9/2002 6:20:34 PM   
Furyflyer2



Posts: 2647
Joined: 6/8/2002
From: middlesex, NJ, USA
Status: offline 		Sounds like very poor way to run a business , you would think these guy's would realize that the Internet can spread bad business practices at the speed of light.


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Paul G,
www.3dxhobbies.com

(in reply to R/Ckrazy)
       Post #: 2

Lite Machines...how do they get away with treating cust... - 7/9/2002 7:00:30 PM   
Deman


 

Posts: 26
Joined: 5/1/2002
From: Oxford, UNITED KINGDOM
Status: offline 		Thanks for the info. I will surely think twice before i order anything from them.


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Hirobo Sceadu 30
JR 3810

(in reply to R/Ckrazy)
       Post #: 3

Lite Machines...how do they get away with treating cust... - 7/9/2002 7:02:37 PM   
JohnVH



Posts: 14763
Joined: 12/5/2001
From: Lynden, WA, USA
Status: offline 		Wow, I have ordered alot of stuff from them and they have always been very nice and never got the wrong thing.

(in reply to R/Ckrazy)
       Post #: 4

Lite Machines...how do they get away with treating cust... - 7/9/2002 7:17:53 PM   
R/Ckrazy


 

Posts: 85
Joined: 5/12/2002
From: usa
Status: offline 		I did the the order via their website, and they have a second party that takes and processes the order, and they simply had incorrect info in their system....no prob everyone makes mistakes...BUT when it came time to correct the $18 problem.....they said NO WAY.

(in reply to R/Ckrazy)
       Post #: 5

Lite Machines...how do they get away with treating cust... - 7/9/2002 8:20:10 PM   
jamonmodels


 

Posts: 40
Joined: 1/31/2002
From: fremont, CA, USA
Status: offline 		You should forward all post to Lite Machine and let them know the word is out

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:cool:

(in reply to R/Ckrazy)
       Post #: 6

Lite Machines...how do they get away with treating cust... - 7/9/2002 8:34:05 PM   
Furyflyer2



Posts: 2647
Joined: 6/8/2002
From: middlesex, NJ, USA
Status: offline 		Good Idea and if they want to redeem themselves , tell them to send RCU a heli to review. LOL


_____________________________

Paul G,
www.3dxhobbies.com

(in reply to R/Ckrazy)
       Post #: 7

Lite Machines...how do they get away with treating cust... - 7/9/2002 8:44:55 PM   
JohnVH



Posts: 14763
Joined: 12/5/2001
From: Lynden, WA, USA
Status: offline 		or five

< Message edited by Furyflyer2 -- Jul 9 2002 4:11PM >

(in reply to R/Ckrazy)
       Post #: 8

Credit card transaction - 7/9/2002 8:54:03 PM   
sw1241



Posts: 144
Joined: 2/1/2002
From: Ashtabula, OH, USA
Status: offline 		call your card co and have them reverse the transaction.

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I Buy I Build I Fly I Crash
I Buy I build I Fly I Crash

(in reply to R/Ckrazy)
       Post #: 9

Lite Machines...how do they get away with treating cust... - 7/9/2002 9:12:18 PM   
Furyflyer2



Posts: 2647
Joined: 6/8/2002
From: middlesex, NJ, USA
Status: offline 		[QUOTE]Originally posted by JohnVH
or five [/QUOTE]

That would be way cool ......


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Paul G,
www.3dxhobbies.com

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       Post #: 10

Lite Machines...how do they get away with treating cust... - 7/9/2002 9:22:17 PM   
JohnVH



Posts: 14763
Joined: 12/5/2001
From: Lynden, WA, USA
Status: offline 		HAHA, you hit the wrong button didnt you, I seen that!!!!!!!!!!!!!

(in reply to R/Ckrazy)
       Post #: 11

Lite Machines...how do they get away with treating cust... - 7/9/2002 9:34:13 PM   
R/Ckrazy


 

Posts: 85
Joined: 5/12/2002
From: usa
Status: offline 		I can tell you this....if I am going to continue playing with this copter...I will have my local hobby store order the parts from now on. Unfortunatley since there is only one Lite machines company, they pretty much have me by the b_lls if I want to keep it in the air.

(in reply to R/Ckrazy)
       Post #: 12

Wow. I'm shocked - 7/10/2002 2:19:33 AM   
warlock1174



Posts: 389
Joined: 3/18/2002
From: Sylva, NC, USA
Status: offline 		Well, I have not had to order very many things directly from LMH, but on the few occasions that I have, they have been polite, courteous and respectful. And, when you call the office, you are not dealing with a second party. The number in the instruction book is their corporate office. And I have spoke to David and Paul Arlton (the designers of the LMH) several times with silly questions, and have always had a great conversation.

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If at first you don't succeed... get a bigger hammer...

(in reply to R/Ckrazy)
       Post #: 13

Lite Machines...how do they get away with treating cust... - 7/10/2002 5:06:22 AM   
Furyflyer2



Posts: 2647
Joined: 6/8/2002
From: middlesex, NJ, USA
Status: offline 		[QUOTE]Originally posted by JohnVH
HAHA, you hit the wrong button didnt you, I seen that!!!!!!!!!!!!! [/QUOTE]

Yes you caught me , their to close together lol ahhh.


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Paul G,
www.3dxhobbies.com

(in reply to R/Ckrazy)
       Post #: 14

Lite Machines...how do they get away with treating cust... - 7/10/2002 8:18:58 AM   
Joe K



Posts: 393
Joined: 6/5/2002
From: Springfield, IL,
Status: offline 		Maybe someone there was having a bad day and was just taking it out on you. Try again. Its hard to find good help now days.
Sorry this happened to you. KEEP us posted on what happens.
Joe

(in reply to R/Ckrazy)
       Post #: 15

Re: Wow. I'm shocked - 7/10/2002 9:27:06 AM   
flmgrip



Posts: 1051
Joined: 2/19/2002
From: pasadena, CA, USA
Status: offline 		[QUOTE]Originally posted by warlock1174
Well, I have not had to order very many things directly from LMH, but on the few occasions that I have, they have been polite, courteous and respectful. And, when you call the office, you are not dealing with a second party. The number in the instruction book is their corporate office. And I have spoke to David and Paul Arlton (the designers of the LMH) several times with silly questions, and have always had a great conversation. [/QUOTE]

cause you are sponsored by LMH...


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Please be safe and have fun!

(in reply to R/Ckrazy)
       Post #: 16

Craig at the Kyosho helicopter hotline is impossible to... - 7/10/2002 9:07:44 PM