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NEGATIVE FEEDBACK: Northeast Sailplane Products - 7/22/2004 11:23 PM   
computrav


 

Posts: 6
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Joined: 7/22/2004
Last Login: 6/26/2006
From: Seattle, WA, USA
Status: offline
quote:

As of today, Apr 4,2010, this thread was pruned of all posts other than those from folks that are describing direct order dealings with NSP.

Due to the obviously contentious nature of this thread no other posts will be allowed. Any such posts will be deleted out of hand.

However posts about actual dealings with NSP be they positive or negative are welcome.

BMatthews
Moderator


I'd first like to say that I apologize for any negative vibe this post sends out. I'm just very unhappy with the service I've received from NE Sail and wanted to give a warning out to everyone else so they can save their time & money and shop elsewhere.

I am new to the hobby and someone recommended the Defiant from NE Sail as a good starter sailplane. From my research, the Defiant was only available from NE Sail. Upon going to their site, I had a few questions about the plane and a radio combo that I wanted that weren't answered on the web site. This was my first minor concern...for example, they had a Hitec Focus 3 SS radio but it was not clear at all whether it was AM or FM, had the Nicads/charger, etc. Anyhow, I called them 2-3 times before placing my order and received a luke-warm response from them all times except once...they were often unhelpful and even after I mentioned I was new to sailplanes they continued to use language I didn't fully understand.

When I finally placed the order on 7/13 or 7/14, I was told it was currently out of stock but would be in stock in a couple of days and then would ship a day or two later. Yesterday, 7/21, I called to check if the order had shipped. I was told that it hadn't shipped because the kits weren't complete and that their supplier in the Czech Republic was on vacation for 2 weeks and that's how long it would take to receive the required parts for the kit...so I'd have to wait till after that time for the plane to ship.

Seeing that I'd rather not wait I decided to cancel my order, so I called back today (7/22) to cancel. The guy I talked to this time remembered my name from calls I had made before I placed my order. He clarified the situation about the parts issue and said that actually some kits had shipped but mine hadn't because my credit card had failed authorization.

This is the part where I really realized I had been wasting my time.

I asked him if they planned on calling me to let me know that my card number had been incorrect so that I could update it and get my items shipped. He said, (and I quote almost exactly), "It is the customer's responsibility to give us a valid card number.". I thought it was a joke. They even read the card number back to me when I originally placed the order and it was correct. Anyhow, I said, "How am I supposed to know I gave you an invalid number if you never let me know?". He repeated again, "It's the customer's responsibility".

Anyhow, in summary I guess they aren't very interested in revenue.

If the Defiant were available elsewhere I would have never bought anything from NE Sail - and I never will buy from them again. There are plenty of other stores online and otherwise that are happy to give me good service and that have reasonable prices. I see no reason to waste my time or money with NE Sail.

I can assure you I'm a very level-headed person and rarely enter posts like this...but I really feel like if I don't say something then other people will waste their time as well. It could very-well be that the company is great but their customer service/sales reps have issues, I'm not sure. But seeing that they are the 'face' to all customers over the web & phone, that's all I'm concerned with and I think it reflects negatively on their whole company.

I'm open to any feedback regarding this post.

Thanks for taking the time to read this,
Travis

< Message edited by BMatthews -- 4/4/2010 11:47 PM >

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RE: NEGATIVE FEEDBACK: Northeast Sailplane Products - 7/23/2004 1:44 AM   
kamakasi



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From: butternut, WI, USA
Status: offline 		Do a search in RCU for NSP. As having been on the receiving end of their customer service I can sympathize with you. Having been in a family business for a long time I can certainly see the signs of some sort of major dysfunction.

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RE: NEGATIVE FEEDBACK: Northeast Sailplane Products - 7/23/2004 4:09 AM   
seanpcola



Posts: 77
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Joined: 7/3/2004
Last Login: 7/30/2011
From: Pensacola, FL, USA
Status: offline 		Interesting timing on your post. My list of complaints goes back to 1990 with that company. I, too, am not unreasonable and I feel I am pretty levelheaded but....

Back in '90 I sent them a set of cores with all necessary parts to sheet these wings. When I received them I opened the box to find the sheeting already loose all over the wings, cuts made way off angle, joiner rods totally off angle and so on. When I sent a detailed list of the problems, along with photos and diagrams I received no response. I called and the only response I got from Sal was that since I live in Florida, the humidity had made the resin de-bond from the foam. Think about that. First the wings had just come from Vermont and I opened them immediatley. Secondly, I stated to Sal that if humidity would make F/G resin de-bond from foam then I personally knew of at least $15,000,000.00 worth of boats here in town that should be on the bottom of the gulf! This was also a bit of an insult since I have done fiberglass work most of my life, had stated as such to Sal and had sent him the wings to do only because of building time constraints.

Second time, I called and discussed a motor and ESC for a project I was building, thinking I would give them a second chance since quite a while had passed. I ordered exactly what he suggested, got the shipment and the ESC was not compatible with the motor. When I called, I even asked if I could get a refund if I paid the return shipping. He basically laughed at me.

A few weeks ago I began searching for a new TD plane to buy. He had several that fit my specs but every time I sent an Email I received a "not in stock" reply also stating that most good models were always sold out during the summer months. Later, I received an Email suggesting another plane that I had not considered and that if I called they would offer it to me at a "great price". I decided I would order it, if the price was fair, so I called and got a lady on the phone that said that no one was available but took my phone number and promised that someone would return my call. I waited a couple of days and then sent an Email outlining all of the problems I had with NSP in the past, that I was a serious customer with the money to spend and if they would please call or message me I would send payment immediately. No response. Period.

I tried very hard to look at the whole experience from both perspectives and attempted to give them every opportunity to do business with me. I have been in business for myself also and am aware of the difficulties of running a business. However, NSP is off of my list forever. They apparently pick and choose when they feel like selling something. It is a shame that they are this way as they do have an interesting selection of planes and accessories and even have the market cornered on certain kits that I would be interested in. I travel often to contests and aerotow meets throughout the Southeast and in casual conversation with a wide variety of flyers have come to the realization that my feelings about NSP are widespread. I have several friends locally that dealt with NSP once. And I do mean "once".

For the record, I shopped around and found a kit that not only fit my expectations but the price was much better and the service with this company was first rate. I have dealt with dozens of R/C related companies in my years of flying and have NEVER had the problems with any of them that I have NSP.

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RE: NEGATIVE FEEDBACK: Northeast Sailplane Products - 7/30/2004 7:40 PM   
mbiedul



Posts: 42
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Last Login: 7/15/2010
From: Edmonton, AB, CANADA
Status: offline 		Very sorry to say I too have had nothing but grief from NESail. Had an order go sour a few years ago. Forgot about it. Ordered recently and was quickly reminded. They checked the stock while I was on the phone, and I ordered Fedex to meet a grandson's visit. Half the order arrived, the rest "out of stock". When the rest arrived, a cheaper speed control was substituted. They said "it's a better one". Pretty flaky outfit. I won't forget this time!

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RE: NEGATIVE FEEDBACK: Northeast Sailplane Products - 11/21/2004 7:51 PM   
GWR



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Last Login: 7/1/2009
From: Edison, NJ, USA
Status: offline 		Is anybody still following this thread? Now it's my turn. After reading all the negative posts about NES here, I ordered anyway. They were the only ones that had what I wanted, so I ordered along with some other, more common parts. First off I have to admit they were quick; I ordered Mon or Tues and had it on Thurs. The two planes I ordered were in the box, but I also ordered 2 Graupner speed 280 motors; probably the most common motor in the world. They were out of the motors. Of coarse they took the money for the motors. All the other mail order places I deal with, let's call them the "honest" dealers, they wouldn't have taken my money until they shipped the back ordered stuff but not NES. So on Saturday I asked NES to cancel the 2 motors and to credit the money back into my account. I received no reply to this so I'll try again Wednesday. If I still get no response by Friday, I'll let the credit card company do it for them. If enough people complain to the CC companys, they will cancel NESs account and effectively put them out of business. You can't run an e commerce business without being able to take credit cards. Thank you, GWR

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RE: NEGATIVE FEEDBACK: Northeast Sailplane Products - 12/3/2004 5:26 AM   
jetmaven


 

Posts: 140
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Last Login: 6/19/2013
From: plant city, FL, USA
Status: offline 		IN THE PAST FEW DAYS I HAD A REAL POSITIVE EXPERIENCE WITH NSP. I HAD MISORDERED AN ITEM, CALLED FOR A RETURN AUTHORIZATION, ADDED AN ITEM TO THAT ORDER AND CALLED AGAIN TO ADD YET ANOTHER ITEM. NO PROBLEMS, JUST COURTEOUS SERVICE.
I'LL USE THEM AGAIN

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RE: NEGATIVE FEEDBACK: Northeast Sailplane Products - 4/24/2005 4:08 PM   
MarkKramer


 

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Joined: 12/22/2004
Last Login: 10/31/2007
From: Charleston, SC, USA
Status: offline 		I have only dealt with NES two times, the first time everything went smootly, and I got my EZ400 quickly. My next order, of a Vermont Belle, was damaged in shipping. I called NES, and they shipped my replacement before the shipping company had even picked up the damaged one. I am more than satisfied with the service I have received from them.

Mark

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RE: NEGATIVE FEEDBACK: Northeast Sailplane Products - 5/5/2005 1:42 PM   
kentuckyfrier


 

Posts: 1
Score: 100
Joined: 10/1/2003
Last Login: 5/19/2005
From: Melbourne,
Status: offline 		It was interesting to read that others have had a similar bad experience from NSP.
I have only dealt with them once and I'm sure I'll never again.

I bought 2 carbon gliders a while back that had twists in the wings. After explaining may problem, Sals reponse was basically that i built them wrong. No offer of refund or replacement what so-ever. If found him rude and abusive.

I heard of another unsatisfied customer who received a glider with a damaged wing.
No sign of damage in the package though what so ever. Funny thing that.

I can't beleive he's still be in buisness.

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RE: NEGATIVE FEEDBACK: Northeast Sailplane Products - 10/26/2005 7:14 AM   
howerc


 

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Last Login: 3/26/2012
From: Howe, IN, USA
Status: offline 		In reference to your negative comments on NE Sailplane. I placed an order by phone and was treated with prompt and friendly service by Carol. I also talked to Sal and he gave me advise on what speed control was best for my setup. I got the order in three days and it was complete except for a carbon fiber wing reinforcement. I called Carol and she promptly shipped me one. Sorry about your bad luck, but I give NE Sailplane 5 Stars! Steve

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RE: NEGATIVE FEEDBACK: Northeast Sailplane Products - 10/28/2005 1:56 PM   
Wavy Davy


 

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Last Login: 10/11/2006
From: Sacramento, CA, USA
Status: offline 		javascript:void(AddText(' '))I wish to add my tale of woe with NSP to this forum. I was impressed by the NSP website and assumed that the company and service would be as advertised there. It was not. I placed an order for a JR transmitter and was told that it was out of stock and would not be in stock for another two weeks. I asked Sal when my credit card would be billed. Sal assured me that my card would not be billed until the radio shipped. Two weeks later I called to check on the status of my order. They told me it would be in in a few days. A week later my credit card was charged for the radio.(over $400) I assumed this meant that the radio had shipped and I would receive it soon.
After 5 days passed without the radio being delivered, I called NSP to get a tracking number for the shipment. At that time I was told that a batch of radios had arrived but that my frequency was not among them. They assured me that it would arrive soon. I also was told that I was at fault, for trying to buy something during the summer rush. I asked Sal why my credit card had been billed even though he had not shipped my radio. He told me that he did it because he had received a batch of radios.(?) At this point, I began to think NSP, and Sal in particular, might be dishonest. I asked other fliers in my club about NSP, and most of them had very negative comments about their experiences with Sal and NSP. Having waited so long and already been billed, I decided to wait one more week before canceling my order and demanding a refund. At the end of the week I called Horizon Hobbies, the north American distributer for JR radios, to find out if they had a radio with my frequency in stock. Horizon said they had it in stock, and had no idea why NSP had not shipped one to me yet. I then called NSP to find out when I would get my radio. I was told that it had shipped from the distributer and would arrive the next day. Two days later I called and was told that it was on backorder from Horizon hobbies and they did'nt know when they might get it. I then canceled my order and asked for my money back. I was told it would take a few days to process my request for a refund (for a product they never shipped me), and a few more days to credit my account. A week later, when my account had finally been credited, I ordered the same radio from Horizon Hobbies and received it 3 days later. I am very disappointed with Sal and NSP and will never do business with him again. I would discourage anybody els from doing so either. http://www.rcuniverse.com/forum/micons/m7.gif

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RE: NEGATIVE FEEDBACK: Northeast Sailplane Products - 10/31/2005 7:49 AM   
Toro1



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Last Login: 1/29/2013
From: Chino hills, CA, USA
Status: offline 		Im still waiting for some V tail stabs for my snipe....... a year and a half later ......

Oh well...

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RE: NEGATIVE FEEDBACK: Northeast Sailplane Products - 6/29/2006 3:55 AM   
GNP


 

Posts: 8
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Joined: 6/29/2006
Last Login: 5/16/2012
From: Jacksonville, AL, USA
Status: offline 		UPDATE 06/30/06:

Sal called me personally today and has worked out a satisfactory resolution to my problem. He was very pleasant and I intend to try doing business with him again in the future.

_______________________________________________________________________________________________________________

Unfortunately, now I am also a victim of Sal and Northeast Sailplane Products. When my 'Blizzard' glider arrived the left wing was damaged. The balsa and fiberglass on the bottom of the wing had been crushed/cracked from the leading edge to the aileron servo bay. Hopefully I can eventually get this resolved with NSP but thought it would be a good idea to alert others to the problem I am having with NSP. I will simply post the description of the situation I sent to Chase VISA to dispute the transaction with NSP:

I ordered a ‘Blizzard’ radio controlled glider and motor system from Northeast Sailplane Products (NSP) on 05/25/06 for $720.89.

I notified Carolyn at NSP on 06/08/06 the left wing of the Blizzard glider had been damaged during shipping. I emailed pictures of the damage to her NSP address (cdef@nesail.com) and was told a new wing would be shipped to me and that I could proceed with building the kit.

Since 06/08/06 I have been given numerous dates by Carolyn at NSP that the replacement wing would be shipped. In each case NSP failed to ship it. The first reason given for the delay was “They needed to contact Reichard (the manufacturer, located in the Czech Republic) to see if the wings were a matched set, but they have not been able to contact him.” This continued for several days, so I sent Reichard an email on 06/15/06 and was answered in less than an hour –

“Hello,
it is possible to buy one wing only. Any two wings can be used together.

regards
Radana Reichard”

I called Carolyn at NSP, she said they had still been unable to contact Reichard, but would try again the next day. I told her I had contacted him and they only had to supply a new left wing. She asked me to forward the email from Reichard and they would ship the wing the next day. I sent her the email.

On 06/16/06 I called Carolyn at NSP just before they closed to see if the wing had been shipped. She said it had not been shipped because the person that does the packing was not in that day, but it would be shipped on Monday 06/19/06. I call Monday 06/19/06 and got the same story, they had not shipped it. But, she promised, it would be shipped by Wednesday 06/21/06. It was not shipped. On 06/21/06 I told Carolyn that I felt that I had been more than patient and if the wing was not shipped by Thursday 06/22/06 I would contact Chase VISA and dispute the charges. I also sent an email to both Carolyn and Sal (the owner) outlining the problems and my intentions to dispute the charges if it was not resolved. I was assured that it would be shipped on Thursday. I called Carolyn on Thursday and she admitted that they did not have a wing to ship me, but they did have a wing with damage to the tip. She asked if they repaired the tip to new condition would I accept it as a replacement? I told her that I would if it was like new. She said they would have it repaired and shipped by Wednesday 06/28/06. When I called on 06/27/06 to check the status I was told they had a buyer for the wing 'as is' and it was sold. NSP did not repair the wing and send it to me as promised. Carolyn said that NSP may get some new wings from Prague ‘in a few weeks’. I now have my doubts that they intend to supply me with a replacement wing.

An offer from NSP to return the kit has not been extended to me, but at this point that would not be acceptable. I have completed the remainder of the kit and have my radio equipment installed. My time is of value, the compensation for the number of hours spent working on this kit and dealing with NSP is already far in excess of the purchase price. I simply want an undamaged left wing for my ‘Blizzard’ glider, until it is received I would like the charges by NSP for $720.89 to be removed from my account.
If you would like copies of the email correspondence and the pictures of the damage I will be happy to provide them to you.

Thank you.


UPDATE 06/30/06:

Sal called me personally today and has worked out a satisfactory resolution to my problem. He was very pleasant and I intend to try doing business with him again in the future.

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< Message edited by GNP -- 6/30/2006 10:55 PM >

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RE: NEGATIVE FEEDBACK: Northeast Sailplane Products - 9/1/2006 5:46 PM   
inchworm


 

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Last Login: 7/15/2012
From: Grand Blanc, MI, USA
Status: offline
Found this thread after I had placed an order with NSP. While I don't have a horror story to tell, I doubt I will be doing much, if any business with them in the future. 3 weeks after I had placed the order via their website, I had not received any product or communication. I looked at their website for the customer service phone number, found it, called it, and got their answering machine saying their hours were A to B Monday thru Friday. I double checked their website, which plainly states hours on Saturday as well, which was when I was trying to call. Not a big issue in and of itself, but a warning flag none the less. I got my order eventually, [5 weeks], and it was complete and undamaged.
So, in summary... Sketchy business organizational skills, slow delivery. Life is too short for this type of heartburn when there are other sources for the type of products I am looking for. I am not yet to the high end kind of super ships that might be exclusive to NSP, so I can easily go elsewhere, which is most likely what I will do.
ALSO... It seems to be human nature to 'pile on' when a thread like this is started. Everybody has had both good and bad experiences with retailers, but only the bad ones get talked about, it seems. Same theory as the newspapers and nightly news on TV. Bad news sells, good news bores. So while NSP seems to be less than stellar in their business practices, I don't feel they are demons on earth bent on wiping out your bank account and intentionally causing you ulcers by frustrating your desire to go out and dance with the wind.
Speaking of dancing, I think that is where I'll go. Smile, people!

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RE: NEGATIVE FEEDBACK: Northeast Sailplane Products - 1/1/2007 2:54 AM   
oldpilot


 

Posts: 34
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Last Login: 10/9/2010
From: Church Point, AUSTRALIA
Status: offline 		Well I can only judge NESailplanes from my own experience with them.

As I live in Australia, shipping of products I order from the US are an ongoing problem for some firms.

I have ordered two planes and their associated equipment from NES in the last year.

All have been received by me in good time and in good condition.

What else is there to say.

Cheers. Patrick.

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RE: NEGATIVE FEEDBACK: Northeast Sailplane Products - 10/16/2007 8:46 PM   
macawvet


 

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Last Login: 11/4/2007
From: , NM, USA
Status: offline 		Boy was I sorry I found this thread AFTER I had done business with NE Sailplane. I have had nothing but disappointments since I started ordering from them. One thing I noticed is that Sal likes to try to get people to order much more expensive items then what you originally wanted. I ordered a Barracuda. Oddly, no charges appeared to my account. After 2 weeks I called to see what was going on. I found out that it was out of stock, and would be for months. They didn't even e-mail me to tell me. Sal offered to sell me a Dragonfly, which I'm sure is a fine plane, but it is almost 3 times as expensive.
I purchased a Lynx-e from them and had them build it for me. $350 dollars for the build and test fly. When it arrived, it was clear the plane had never been tested. The right flap was wired backward. When I test ran the motor, the gearbox separated and the motor, spinning inside the body, tore the wires out of the speed control. The CG was 3" rearward from the suggested point. Now in fairness they did send me a new speed control quickly, but I feel I did not get what I paid for.
Oh, and what was mentioned earlier about being a small company and dealing with people. I am a sole practitioner of a vet office. I have 4000+ clients. Are all happy? No, of course not. But I keep the vast majority of them happy with customer service, advice, etc. and am available 10 hours a day for my clients. If something is not to their liking, I will do whatever I can to make it right if the customer is willing to help. Being small is NO EXCUSE! In fact, I use the small size of my business for extra personal service.

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RE: NEGATIVE FEEDBACK: Northeast Sailplane Products - 10/16/2007 11:32 PM   
flygilmore



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Last Login: 5/16/2013
From: Dublin, VA, USA
Status: offline 		I have only ordered 1 time from NSP and it was enough that I will never do so again!!! They screwed me around so badly that it wasn't even funny. From not being able to get any sense out of anyone about my order to it taking almost 2 months to get some of my products it was by far the worst buying experience of my life!! What a shame-and yeah, the prices are crazy on some stuff. I wouldn't even give them a second chance!!!!!!!

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RE: NEGATIVE FEEDBACK: Northeast Sailplane Products - 10/17/2007 6:58 AM   
juggler-3310


 

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From: Rochester, NY, USA
Status: offline 		The last time I contacted NSP was to get some advice on what type of motor to order for an old timer sailplane, as well as props. I did not speak with Sal, but with one of his employees. The gentleman acted as though I was wasting his time. He said in an arrogant tone that he couldn't help me. As snotty as he was, I'm glad that I was forced to go elsewhere. I ended up with a terrific set-up at a good price, and I didn't have any of the problems described in this thread. I will avoid NSP in the future. They left me with a bad impression, and this thread has confirmed that I was right.

juggler

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RE: NEGATIVE FEEDBACK: Northeast Sailplane Products - 10/29/2007 6:25 PM   
rc_heli_flier


 

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Last Login: 4/3/2013
From: Cumberland, MD, USA
Status: offline 		As you can tell from my name I fly mostly helis. However, last year I was building a Trex 450 and needed a Medusa motor for it. Everyone else I deal with was out of stock of the motor according to their web sites and numerous calls. NES web site said they had it in stock, so i called and they said they did. I ordered it from their web site and waited, and waitied, and waitied some more. After Two weeks went past and no motor yet I called to find out why. They said it was out of stock when I ordered it, which was funny because my on-line order was placed 5 minutes after my phone call with them confirming they had several in stock. The bottom line is it took me six weeks to get it. I was not very happy about that, and probably would never do business with them again because of it.

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RE: NEGATIVE FEEDBACK: Northeast Sailplane Products - 11/2/2007 12:54 AM   
birdcatcher


 

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Last Login: 8/11/2012
From: san angelo, TX, USA
Status: offline 		i placed an order with nsp 31 august 07. mid september i called and was told it was on backorder, would be in in one week
mid october i called and was told order was being shipped from prague. end of october i called and was told i was nr. one on list.
cancelled my order. contacted esprit and same item is being shipped. CAVEAT EMPOR

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RE: NEGATIVE FEEDBACK: Northeast Sailplane Products - 11/2/2007 10:21 AM   
BMatthews



Posts: 11655
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Last Login: 6/19/2013
From: Chilliwack, BC, CANADA
Status: offline 		Once again I will ask that you ONLY post if you have had actual dealings with NSP. Unlike the rest of the threads in the forum THIS ONE IS NOT AN OPEN DISCUSSION. General comments will be deleted. Just let the customers' stories speak for themselves.

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RE: NEGATIVE FEEDBACK: Northeast Sailplane Products - 11/3/2007 3:22 AM   
ChuckA


 

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From: Tullahoma, TN, USA
Status: offline 		Been doing business with NSP for over 10 years without any problems. Remember that almost nobody will post a message about good results while many people will bash anyone who thinks they have been short changed whether they really have or not. Therefore I always consider that one positive report offsets 50 negative reports.

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RE: NEGATIVE FEEDBACK: Northeast Sailplane Products - 11/3/2007 3:29 AM   
BarracudaHockey



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Last Login: 6/19/2013
From: Jacksonville, FL, USA
Status: offline 		I called them up. Told them what I had been flying, told them the equipment I had and what I wanted and he walked me through several choices until we got it down to the one I wanted, I ordered it and recieved it three days later. They actually talked me out of the one I had in mind when I called because he didn't think unless I upgraded my motor and ESC I would be happy with it.

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(in reply to ChuckA)
       Post #: 22

RE: NEGATIVE FEEDBACK: Northeast Sailplane Products - 11/5/2007 5:01 AM   
goliathman



Posts: 258
Score: 105
Joined: 4/12/2004
Last Login: 12/29/2012
From: charlotte, NC,
Status: offline 		I order an XL3200 from them. it got here fast and was extremely well packed.

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(in reply to BarracudaHockey)
       Post #: 23

RE: NEGATIVE FEEDBACK: Northeast Sailplane Products - 11/10/2007 2:01 AM   
WO


 

Posts: 200
Score: 100
Joined: 4/10/2005
Last Login: 5/13/2009
From: La Quinta, CA, USA
Status: offline 		Well I have heard of their bad service too, but my Defiant came in a week and it is a very nice kit. wo

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(in reply to kamakasi)
       Post #: 24

RE: NEGATIVE FEEDBACK: Northeast Sailplane Products - 11/28/2007 2:55 PM   
RussFrench


 

Posts: 1
Score: 100
Joined: 11/28/2007
Last Login: 11/29/2007
From: TumbarumbaNew South Wales, AUSTRALIA
Status: offline 		I would like to thank you guys for 'finally' helping me to decide upon not using them for a new sailplane I wish to purchase. I have been trying to contact North east sailplanes for approximately 5 months asking them a few basic questions about a sailplane I was interested in buying. So far, after 8 email attempts and a couple of phone calls, I still don't have my answers. After reading the troubles you guys have had (and you're in the same country!!) I have found a much better deal and someone who is quite happy to answer my questions and to deal with someone from the other side of the world (down-under). Sorry that there are these problems with a company that seemed (to me) to have a wonderful product.

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(in reply to computrav)
       Post #: 25

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