RE: NEGATIVE FEEDBACK: Northeast Sailplane Products  
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All Forums >> RC Airplanes >> RC Gliders, Sailplanes and Slope Soaring >> RE: NEGATIVE FEEDBACK: Northeast Sailplane Products
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RE: NEGATIVE FEEDBACK: Northeast Sailplane Products - 12/31/2006 11:54:12 PM   
oldpilot


 

Posts: 32
Joined: 1/1/2003
From: Church Point, AUSTRALIA
Status: offline 		Well I can only judge NESailplanes from my own experience with them.

As I live in Australia, shipping of products I order from the US are an ongoing problem for some firms.

I have ordered two planes and their associated equipment from NES in the last year.

All have been received by me in good time and in good condition.

What else is there to say.

Cheers. Patrick.

(in reply to gjhamp)
       Post #: 51

RE: NEGATIVE FEEDBACK: Northeast Sailplane Products - 10/13/2007 12:07:50 AM   
WO


 

Posts: 136
Joined: 4/10/2005
From: , CA, USA
Status: online 		I was told by a couple of good sources to skip nsp but I want a Defiant and have ordered one. Wish me luck so I can get it by Christmas. I here some people get lucky with this guy but you would be better off picking a source like Tower as I have spent mucho pesos with them and they never miss. wo

(in reply to AirHead256)
       Post #: 52

RE: NEGATIVE FEEDBACK: Northeast Sailplane Products - 10/16/2007 5:46:31 PM   
macawvet


 

Posts: 1
Joined: 11/17/2006
From: , NM, USA
Status: offline 		Boy was I sorry I found this thread AFTER I had done business with NE Sailplane. I have had nothing but disappointments since I started ordering from them. One thing I noticed is that Sal likes to try to get people to order much more expensive items then what you originally wanted. I ordered a Barracuda. Oddly, no charges appeared to my account. After 2 weeks I called to see what was going on. I found out that it was out of stock, and would be for months. They didn't even e-mail me to tell me. Sal offered to sell me a Dragonfly, which I'm sure is a fine plane, but it is almost 3 times as expensive.
I purchased a Lynx-e from them and had them build it for me. $350 dollars for the build and test fly. When it arrived, it was clear the plane had never been tested. The right flap was wired backward. When I test ran the motor, the gearbox separated and the motor, spinning inside the body, tore the wires out of the speed control. The CG was 3" rearward from the suggested point. Now in fairness they did send me a new speed control quickly, but I feel I did not get what I paid for.
Oh, and what was mentioned earlier about being a small company and dealing with people. I am a sole practitioner of a vet office. I have 4000+ clients. Are all happy? No, of course not. But I keep the vast majority of them happy with customer service, advice, etc. and am available 10 hours a day for my clients. If something is not to their liking, I will do whatever I can to make it right if the customer is willing to help. Being small is NO EXCUSE! In fact, I use the small size of my business for extra personal service.

(in reply to WO)
       Post #: 53

RE: NEGATIVE FEEDBACK: Northeast Sailplane Products - 10/16/2007 8:32:00 PM   
flygilmore



Posts: 158
Joined: 10/19/2005
From: Dublin, VA, USA
Status: offline 		I have only ordered 1 time from NSP and it was enough that I will never do so again!!! They screwed me around so badly that it wasn't even funny. From not being able to get any sense out of anyone about my order to it taking almost 2 months to get some of my products it was by far the worst buying experience of my life!! What a shame-and yeah, the prices are crazy on some stuff. I wouldn't even give them a second chance!!!!!!!

_____________________________

I didn''t choose Mojo, Mojo chose me PRO BRO #1963

(in reply to macawvet)
       Post #: 54

RE: NEGATIVE FEEDBACK: Northeast Sailplane Products - 10/17/2007 3:58:32 AM   
juggler-3310


 

Posts: 38
Joined: 5/7/2005
From: East Longmeadow, MA, USA
Status: offline 		The last time I contacted NSP was to get some advice on what type of motor to order for an old timer sailplane, as well as props. I did not speak with Sal, but with one of his employees. The gentleman acted as though I was wasting his time. He said in an arrogant tone that he couldn't help me. As snotty as he was, I'm glad that I was forced to go elsewhere. I ended up with a terrific set-up at a good price, and I didn't have any of the problems described in this thread. I will avoid NSP in the future. They left me with a bad impression, and this thread has confirmed that I was right.

juggler

(in reply to flygilmore)
       Post #: 55

RE: NEGATIVE FEEDBACK: Northeast Sailplane Products - 10/29/2007 3:25:15 PM   
rc_heli_flier


 

Posts: 201
Joined: 3/12/2002
From: Cumberland, MD, USA
Status: offline 		As you can tell from my name I fly mostly helis. However, last year I was building a Trex 450 and needed a Medusa motor for it. Everyone else I deal with was out of stock of the motor according to their web sites and numerous calls. NES web site said they had it in stock, so i called and they said they did. I ordered it from their web site and waited, and waitied, and waitied some more. After Two weeks went past and no motor yet I called to find out why. They said it was out of stock when I ordered it, which was funny because my on-line order was placed 5 minutes after my phone call with them confirming they had several in stock. The bottom line is it took me six weeks to get it. I was not very happy about that, and probably would never do business with them again because of it.

(in reply to juggler-3310)
       Post #: 56

RE: NEGATIVE FEEDBACK: Northeast Sailplane Products - 11/1/2007 9:54:15 PM   
birdcatcher


 

Posts: 1
Joined: 11/28/2004
From: san angelo, TX, USA
Status: offline 		i placed an order with nsp 31 august 07. mid september i called and was told it was on backorder, would be in in one week
mid october i called and was told order was being shipped from prague. end of october i called and was told i was nr. one on list.
cancelled my order. contacted esprit and same item is being shipped. CAVEAT EMPOR

(in reply to AirHead256)
       Post #: 57

RE: [Deleted] - 11/2/2007 7:21:56 AM   
BMatthews



Posts: 8949
Joined: 10/4/2002
From: Burnaby, BC, CANADA
Status: offline 		Once again I will ask that you ONLY post if you have had actual dealings with NSP. Unlike the rest of the threads in the forum THIS ONE IS NOT AN OPEN DISCUSSION. General comments will be deleted. Just let the customers' stories speak for themselves.


_____________________________

Bruce-
Proudly wasting balsa since 1965.

Free Flighters go that extra mile........

(in reply to birdcatcher)
       Post #: 58

RE: NEGATIVE FEEDBACK: Northeast Sailplane Products - 11/3/2007 12:22:52 AM   
ChuckA


 

Posts: 112
Joined: 8/31/2003
From: Tullahoma, TN, USA
Status: offline 		Been doing business with NSP for over 10 years without any problems. Remember that almost nobody will post a message about good results while many people will bash anyone who thinks they have been short changed whether they really have or not. Therefore I always consider that one positive report offsets 50 negative reports.

(in reply to BMatthews)
       Post #: 59

RE: NEGATIVE FEEDBACK: Northeast Sailplane Products - 11/3/2007 12:29:07 AM   
BarracudaHockey



Posts: 10802
Joined: 7/13/2003
From: Orange Park, FL, USA
Status: offline 		I called them up. Told them what I had been flying, told them the equipment I had and what I wanted and he walked me through several choices until we got it down to the one I wanted, I ordered it and recieved it three days later. They actually talked me out of the one I had in mind when I called because he didn't think unless I upgraded my motor and ESC I would be happy with it.

_____________________________

Andy - Helicopter Forum Moderator
AMA 77227 http://www.jaxrc.com

(in reply to ChuckA)
       Post #: 60

RE: NEGATIVE FEEDBACK: Northeast Sailplane Products - 11/5/2007 2:01:36 AM   
goliathman



Posts: 131
Joined: 4/12/2004
From: charlotte, NC,
Status: offline 		I order an XL3200 from them. it got here fast and was extremely well packed.

(in reply to BarracudaHockey)
       Post #: 61

RE: NEGATIVE FEEDBACK: Northeast Sailplane Products - 11/9/2007 11:01:44 PM   
WO


 

Posts: 136
Joined: 4/10/2005
From: , CA, USA
Status: online 		Well I have heard of their bad service too, but my Defiant came in a week and it is a very nice kit. wo

(in reply to kamakasi)
       Post #: 62

RE: NEGATIVE FEEDBACK: Northeast Sailplane Products - 11/28/2007 11:55:46 AM   
RussFrench


 

Posts: 1
Joined: 11/28/2007
From: TumbarumbaNew South Wales, AUSTRALIA
Status: offline 		I would like to thank you guys for 'finally' helping me to decide upon not using them for a new sailplane I wish to purchase. I have been trying to contact North east sailplanes for approximately 5 months asking them a few basic questions about a sailplane I was interested in buying. So far, after 8 email attempts and a couple of phone calls, I still don't have my answers. After reading the troubles you guys have had (and you're in the same country!!) I have found a much better deal and someone who is quite happy to answer my questions and to deal with someone from the other side of the world (down-under). Sorry that there are these problems with a company that seemed (to me) to have a wonderful product.

(in reply to computrav)
       Post #: 63

RE: NEGATIVE FEEDBACK: Northeast Sailplane Products - 11/28/2007 1:36:36 PM   
KJMDES



Posts: 60
Joined: 8/20/2005
From: Torbole, ITALY
Status: offline 		I've had extremely good luck with them. Never needed advice, so I can't speak to that, but I've ordered several times and no problems. Good stuff, fast, etc.

Cheers
Kevin

(in reply to RussFrench)
       Post #: 64

RE: NEGATIVE FEEDBACK: Northeast Sailplane Products - 4/11/2008 7:46:37 PM   
Beans007


 

Posts: 1
Joined: 4/11/2008
From: Erie, PA, USA
Status: offline 		This is the worst business I have ever tried to deal with. I've never posted anything on the web about bad service before, but their "customer service" is just so bad I need to vent somewhere. I hope people can find this useful so they don't waste their time and sanity with Northeast Sailplane Products.

I placed a $400 order 3 weeks and 2 days ago. After 8 days I called and asked if it had been shipped or why I hadn't received a tracking number. I was told it hadn't been shipped yet and it would be shipped within 48 hours and I would receive an email when it did. I called a week after that during normal business hours and got the answering machine. I left a message asking to get back to me. They never did. I called again 3 days later and got an answering machine again. I called a few hours later and got a hold of someone. I was told they'd get it shipped that day. They didn't. So yesterday I called and said I wanted it shipped out today or I'd cancel the order today. Big surprise. It wasn't shipped so I called to cancel the order just a short while ago. The man there yelled at me and told me he didn't give a s*** about little f***ers like me.

Worst. Business. Ever.

Shop somewhere else.

(in reply to KJMDES)
       Post #: 65

RE: NEGATIVE FEEDBACK: Northeast Sailplane Products - 4/11/2008 8:46:56 PM