RE: Robinaire 60 Size Rotating Retracts  
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RE: Robinaire 60 Size Rotating Retracts - 4/5/2007 5:10:39 AM   
Paul S.


 

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Joined: 1/8/2006
From: Sunrise, FL, USA
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Push? Moan? good luck-

Darrell has retracts in stock for those who want gear. email him @

arrellCNC@aol.com">DarrellCNC@aol.com

http://www.sierragiant.com/

Paul S.


< Message edited by Paul S. -- 4/5/2007 5:11:56 AM >


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RE: Robinaire 60 Size Rotating Retracts - 4/7/2007 3:18:38 AM   
Paul S.


 

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From: Sunrise, FL, USA
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Hi Lee, still no retracts.

If they did get sent out as you said, and they were not delivered, wouldn't they come back to you? I'm not following you, shouldn't you be tracking them down or something? It's not fun anymore at this point sir. They were ordered and paid for in FEB 06.
I have been most patient.
thank you

Paul S.

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RE: Robinaire 60 Size Rotating Retracts - 4/7/2007 3:45:48 PM   
Robinaire



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From: West Palm Beach, FL, USA
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Good morning, Paul. They were, indeed, shipped, and I am thoroughly puzzled, as the label was typed and sealed under clear packing tape. Nothing has come back, and I can't imagine what could have happened. I'm NOT lieing to you, and it is very hurtful to me that this happened. This is the ONLY gear I have ever lost this way! One possible thing is a delivery to a wrong place, and the parties just kept them. Some years back, I had some prototype stuff sent to me by Roy Vaillencourt, which never arrived. He had records of it being received and signed for at a specific date and time. However, we were not even home at that time, so I have no idea who got them!! Right now, I'm suffering from a bashing on the back of my right hand which looks like a mini camels hump! But it isn't slowing things down too much. Hurts like hell to grip anything! I'll simply assemble another system for you. Lee

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RE: Robinaire 60 Size Rotating Retracts - 4/9/2007 1:04:52 AM   
bowmaker


 

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From: Schoolcraft, MI, USA
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Paul S,
I know how you feel!! Sorry Lee, but true is true. My order was in and paid August of 2005 for two sets, only one of which I have recieved and not a word about ACTUAL delivery of the 2nd set. Lee, you seem like a good guy and all and I do sympathize with all you have been through, but can you really blame anybody on this thread for being aggravated?

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       Post #: 929

RE: Robinaire 60 Size Rotating Retracts - 4/9/2007 7:43:12 PM   
Robinaire



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Joined: 9/7/2002
From: West Palm Beach, FL, USA
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Hi Bowmaker; Your second one is in the batch I am almost finished with, and so was not shipped at that time, just as Don Hattens 3rd is in the group. I'll be shipping a bearcat this week, and with any luck, I'll have the rotators done by the weekend. This past year has been a horror for us, especially Kay. We just returned from an upper G-I series, which she hated because the garbage she has to drink made her very sick. Now she has to go to a pulmonologist on Monday to take a biopsy from a small mass on her lung.
It is miserable to simply watch her go through all this, and not be able to help!! I know there are those of you who are very put-out with me, and nobody wants it resolved any more than I do! I will update all this weekend when I see how much I have completed, which should be ALL of them! I'm sorry, but I have to put Kay first, and if there are more of you who feel that I'm lieing, I will be happy to send you names of Drs and testing facilities! Maybe I should send you all the bills!! (Hey! My best thought yet!!) I'm not trying to be "testy", but the pressure is getting to me. Lee

(in reply to bowmaker)
       Post #: 930

RE: Robinaire 60 Size Rotating Retracts - 4/9/2007 8:56:01 PM   
GJAUBIN


 

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From: MERRIMACK, NH, USA
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Lee,

Rmember one thing, FAMILY always comes first. Everything else is small stuff, and one should never sweat the small stuff.


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RE: Robinaire 60 Size Rotating Retracts - 4/10/2007 3:07:21 PM   
Robinaire



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From: West Palm Beach, FL, USA
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Thank you, Gary. The other Gary, my son, has tried to help us, but this ridiculous housing market here has left him with TWO mortgages to pay, as his old house hasn't had much traffic! When he started building the new one up in Port St. Lucie, the homes around here were disappearing in about 3-4 days! So he dicided to hold off on selling instead of having to live in a motel and store all his stuff. Then, the bottom dropped out. Any of you wanting a So. Fl. home, this is your time!! Some great bargains here! Oh well, my old Irish blacksmith Grandad used to say " this, too, shall pass!" Lee

(in reply to GJAUBIN)
       Post #: 932

RE: Robinaire 60 Size Rotating Retracts - 4/17/2007 8:56:57 PM   
gunsanplanes


 

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Joined: 10/11/2005
From: salem, NH, USA
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lee.....if you're having issues, and ,for what ever reason, can't get these things out, I'd rather you just say so, instead of stringing things along with false promises.

I think you need to put yourself in our shoes, and think about how you'd feel.
I'm not an uncompassionate man, nor do I lack patience, but I also think that it's not right to take that for granted and leave me,and others, twisting in the wind ,WAITING ON THE STRAIT SCOOP.

Lets review a quick timeline, and I'll be going with copy/paste jobs, directly from my e-mails to you, as well as from this thread.

DATE:Friday, January 19, 2007 10:22 AM
YOU SAID: Hi Don. Thanks for the update. YOU'RE IN!! I'm taking a bunch to the PO
today, but I have about 10 more, including yours, that I will start assembling
next week. So in about 2 weeks, yours should be on the way, if not there.

I'd like to especially point out that you weren't waiting on anything, you just needed to do some assembly.

the very next day, in the thread, you posted:
"Hiall. First batch has gone out, with more next week, and should have entire backlog out within a couple of weeks. "

based on our e-mails, I went and sent the money order to you.
on the 22nd of january you acknowledged receiving it, so you now have my money, and just need to assemble something that you said was in your posession.

"Monday, January 22, 2007 7:27 PM
BOY!! The post office really screwed up!! Instead of arriving Tues. or Wed,.
as I expected, it arrived TODAY!! Thanks, Don"

so far, everything is pointing to getting these 2 months ago.
this was our last e-mail. I e-mailed once more, a couple of weeks ago, asking for an update, but you never replied. I asked in the thread, and, boom! a reply came in short order, refering me back to a thread posted a full week earlier.

Although I try to be understanding of your personal problems, re: your wife, in the thread dated 16 march, you put in a line that said:
"Well, Kay says "lunch", a siren call to me! Will get back to you all again later in the week. Lee "
I have to tell you, if the wife is making lunch, it doesn't sound like things are sooooo bad that you couldn't pry yourself away from her side long enough to assemble a set or two......and how long,exactly, does it take to assemble a set of gear? seems like a lot of time has gone by to not have these done.
you were talking relatively small numbers, not dozens.
BTW, you never got back to anyone like you said, it took another poster,11 days later, before you replied.

I'm typing this on wed ,11 april, and you missed the update you spoke of:
"I will do a final update on the gear, either this weekend, or possibly Tuesday. Lee "
looking back on the threads, this seems to be a chronic thing......not good.

I'll save this till after the following weekend, and when nothing is said to update your waiting customers, I'll post it, and again,it will be a custmer chasing down information that should be forthcoming to us.

as far as I'm concerned, you set the timeframe, and when you couldn't make it, you should get in touch and say "hey, I can't make it. this is the deal, and I'll work on it". but instead, you go into silent mode.

so, what is it? you said you had the product, you acknowledge getting paid, you said it was just a matter of assembly....what's the deal?
I find it hard to believe that it would take as long as even an hour to whip together a set of gear, but lets say it does....if you had spent just 10 minutes a day, 6 days a week, and rested on the 7th day, you'd have these things done by now.

I personally think something unforseen happened, you're in over your head, can't deliver product, and you're stalling for time.


oh, and one last thing. i have shipped enough stuff through usps,to know that it's short money,above regular shipping, to get priority mail.
priority mail will at least give people tracking ability.
insurance isn't totally needed, but tracking is everything these days.



(in reply to Robinaire)
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RE: Robinaire 60 Size Rotating Retracts - 4/17/2007 10:18:14 PM   
Strykaas



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MMMhhhhh

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RE: Robinaire 60 Size Rotating Retracts - 4/18/2007 2:11:39 PM   
Robinaire



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From: West Palm Beach, FL, USA
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Good morning Don and all. You are right about one thing; I am having horrendous "issues". In a single word-- money. I'm broke and selling off some stuff to get the material I have been unable to buy. I've sold engines, kits, parts, and am in the process of selling my Cushcraft ham antenna. This has been so abysmal for us that I hated to get into it. Now, the world will know. I HAVE made progress, and I will detail the situation, probably tomorrow. I have to leave shortly to take Kay to Columbia Hospital Radiology dept. where they will try todetermine if the lesion on her lung is active, or inactive. I don't fully understand it, but if "inactive", they don't worry about it and simply keep track of it periodically. If "active" and I don't know what that means as yet, they will have to go in and do a biopsy, and determine if it is benign or malignant. I will get back here not later than tomorrow, with a complete "nuts and bolts" report. I have had a very difficult time keeping my mind on the shop work, and sometimes I simply could not work there. But I WILL get the things done. Lee

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RE: Robinaire 60 Size Rotating Retracts - 4/18/2007 9:20:31 PM   
gunsanplanes


 

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From: salem, NH, USA
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I gotta tell you, that this whole thing has me conflicted.
I read your posts, and I see an affable,witty, and engaging person.....and I take no pleasure whatsoever in having to put up the previous post,none at all.

I came to feel like I was being played,and no one likes to get played.
We discussed the robbing peter to pay paul issue, and it now seems as if the best layed plans of mice and men, have truly gone astray.
I think it's the not getting updated when you say,and the resulting feeling of being blown off, that has some people getting ticked off. We've heard everything just short of the dog ate your homework.

So, it sounds like the money shuffle failed somewhere. Money that was paid for parts was used somewhere else, and there really aren't enough parts to assemble, and your best intentions got away from you.
Sheet happens, but full disclosure will get way more understanding than having to pry delaying excuses out of you.
One way, people may not be totally happy, but be willing to work with you, another way, and you get people wanting to form a lynch mob.
I see no need to brow beat you anymore at this time. I'll let this just go for a bit, and wait to see if you get any better with the accurate and honest updates.



(in reply to Robinaire)
       Post #: 936

RE: Robinaire 60 Size Rotating Retracts - 4/19/2007 4:14:04 PM   
Robinaire



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From: West Palm Beach, FL, USA
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Thank you for at least a little breather. I just replied to an individual that I'm inventorying the parts, and seeing pricisely what is left to do. It is primarily some material for the parts I make myself, and the air control kit. I said yesterday that I would get back with some "nuts & bolts" answers today, but it will be at least tomorrow. I may be able to get it done today. I now have ALL the cnc parts in hand, and some other critical purchased parts, so that it is the self made parts that are left. I agree that I should have done a better job of communicating with everybody, and I'll try to do better. I have never, at any time, tried to jig you around, and have tried my best to estimate things. But, as to the money paid me so far, it was NOT enough to pay for 50 sets of gear, and that's what I pushed for! It would have paid for the parts for something like the 615, but not mine, and I refuse to build a "clone" 615!! There are 27 parts, if I didn't miss any, in EACH unit, thus 54 in a set, NOT counting the air control parts. I have looked hard at modifying things to cut the parts count, but I won't do anything to reduce the integrity of the design. Rather, I want to improve it, especially for the larger version. Someone commented that Sierra had stuff on the shelf, and ships immediately. If I had the facility they have, I could do the same! Remember, the reason I got into this is that Sierra was ignoring people, not answering emails or phone calls and did, in fact, take more than a year to come up with something! They also took advanced payments! It took me about 6 weeks to come up with something, and about 9 months to get it to a produceable state. I'm one guy, with a 75 year old lathe, needing replacement, and a Grizzlie 1007 bench mill with auto table feed. They have done a tremendous amount of work for me, and continue to do so. I'm still looking for ways to replace the lathe. I want to get this cleared up as quickly as possible. Lee

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RE: Robinaire 60 Size Rotating Retracts - 5/1/2007 1:00:16 AM   
Robinaire



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From: West Palm Beach, FL, USA
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Hello all. I will be uploading some pics, probably Wednesday, and EXPECT to start packing some stuff this weekend. After everything that has happened to us over the last 8 or 9 months, (you all don't know the half of it!) I don't think I will ever make a positive statement again! Lee

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RE: Robinaire 60 Size Rotating Retracts - 5/1/2007 9:22:59 AM   
gunsanplanes


 

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