OVERCHARGED SHIPPING CHARGES FROM GSP  
View related threads: (in this forum | in all forums)

Tower Hobbies
Enter up to 4 keywords or Tower stock numbers
Logged in as Guest



Users viewing this topic: none
    Search This Thread  
 
Printable Version

All Forums >> RC Airplanes >> ARF or RTF >> OVERCHARGED SHIPPING CHARGES FROM GSP
Page: [1] 2 3 4 5 6 7 8 9 10   next >   >>  

Login
Message << Older Topic   Newer Topic >>
OVERCHARGED SHIPPING CHARGES FROM GSP - 11/16/2004 11:20 PM   
Dai Phan



Posts: 1154
Score: 100
Joined: 8/27/2003
Last Login: 6/26/2009
From: Blythewood, SC, USA
Status: offline 		Hello All,

I have a concern regarding an overcharge on the shipping from Giant Scale Planes. According to the Web Site, it is the company policy not to post the shipping charges until the box is packaged. This is according to GSP is to provide the absolute minimum shipping cost to costumers. They provided UPS and DHL websites so costumers can check on the appropriate rates. Anyhow, I ordered an ARF last week and according to UPS rate (3-7 days GROUND) at 12lbs, the cost is at 9.79. Today, I looked at my credit card online and noted that I was charged 38.74 for shipping! I called and inquired about the charge and I was informed that I must add the "handling charge" in addition to the rate listed on UPS site. When I inquired about the details, I was told that the UPS rate is 18.74 PLUS 10.00 for materials and handling from GSP. That would come to about 29.00 USD. However, at this rate, I was still overcharged 9.74 ! I was then advised by a service rep that I would be credited back the overcharge (9.74) in next few days. I advised to the rep. that if there is a "handling and material" charge , it MUST be listed on the GSP Web so customers like me won't deal with the sticker shock. In my opinion, a 30.00 UPS Ground appears high to me. Perhaps someone can correct me on this.
I have dealt with GSP when I inquire about buying the plane and the service was very professional. I however, believe that there are hidden charges that should be listed in the open.

I have a friend who flown 0-1 in Vietnam and I plan to paint my craft in his colors. Will let you guys see the results. Thanks .

Hide Signatures
       Post #: 1

RE: OVERCHARGED SHIPPING CHARGES FROM GSP - 11/17/2004 12:49 AM   
exeter_acres



Posts: 6527
Score: 100
Joined: 9/22/2004
Last Login: 6/26/2009
From: Johns Creek, GA, USA
Status: offline 		do you know the exact dimesions of the package? is it oversize?

Hide Signatures

(in reply to Dai Phan)
       Post #: 2

RE: OVERCHARGED SHIPPING CHARGES FROM GSP - 11/17/2004 12:49 AM   
Richard L.



Posts: 8775
Score: 100
Joined: 7/28/2002
Last Login: 12/6/2008
From: Redmond, WA, USA
Status: offline 		I ordered a replacement cowl for my GSP Hellcat a while back and was charged $18 for shipping even though the sales rep told me the shipping charge would be under $9.

Hide Signatures

(in reply to Dai Phan)
       Post #: 3

RE: OVERCHARGED SHIPPING CHARGES FROM GSP - 11/17/2004 1:41 AM   
evfast



Posts: 621
Score: 100
Joined: 10/27/2002
Last Login: 5/25/2007
From: Minneola, FL, USA
Status: offline 		I need to get into the shiping bussines.

Hide Signatures

(in reply to Richard L.)
       Post #: 4

RE: OVERCHARGED SHIPPING CHARGES FROM GSP - 11/17/2004 2:31 AM   
ukrconsul


 

Posts: 243
Score: 100
Joined: 3/13/2003
Last Login: 6/22/2006
From: Ottawa, ON, CANADA
Status: offline 		I think it's UPS cheating you.

Hide Signatures

(in reply to evfast)
       Post #: 5

RE: OVERCHARGED SHIPPING CHARGES FROM GSP - 11/17/2004 3:53 AM   
seanychen



Posts: 2914
Score: 100
Joined: 7/20/2002
Last Login: 2/23/2008
From: Canton, MI, USA
Status: offline 		You know where GSP gets the ARF kits from? China. I am sure they calculated it so that the freight from China to their US warehouse would be covered for.

If you need a CMP kit that GSP carries, look into Chief Aircraft. If they don't carry it, wait around for a hobby show and buy it at the show. And don't let them charge you tax either. I bought a Zero 120 ARF from their stand @ Toledo show, and they try to charge me sales tax

Hide Signatures

(in reply to ukrconsul)
       Post #: 6

RE: OVERCHARGED SHIPPING CHARGES FROM GSP - 11/17/2004 10:59 AM   
LDM


 

Posts: 6008
Score: 100
Joined: 5/29/2003
Last Login: 7/4/2009
From: Denver, PA,
Status: offline 		Sean , are they the same kits ? I was looking at a Spitfire but I have heard nothing but bad things about GSP servace and owner .So I just ignore the sale ads in the mags

Hide Signatures

(in reply to seanychen)
       Post #: 7

RE: OVERCHARGED SHIPPING CHARGES FROM GSP - 11/17/2004 11:57 AM   
tIANci



Posts: 9491
Score: 100
Joined: 1/15/2004
Last Login: 7/3/2009
From: Kuala Lumpur, MALAYSIA
Status: offline 		You can order from CMPro in China via HK. GSP planes are mainly planes from CMPro. Try this site --> http://www.cmpairplane.com/ Its not all that cheap to ship one or two from HK. Just ask them if you want, they will reply fast.

_____________________________

Its nice to be important, but its more important to be nice ...
Revver Brotherhood No. 232

Hide Signatures

(in reply to seanychen)
       Post #: 8

RE: OVERCHARGED SHIPPING CHARGES FROM GSP - 11/17/2004 2:18 PM   
carlbecker



Posts: 1732
Score: 100
Joined: 7/29/2002
Last Login: 6/12/2009
From: Fairfax, VA, USA
Status: offline 		I ordered a 120 Zero from GSP. About 35$ for over night DHL. I thought it would ship UPS ground at much lower cost. I was not happy about the shipping.

Hide Signatures

(in reply to tIANci)
       Post #: 9

RE: OVERCHARGED SHIPPING CHARGES FROM GSP - 11/17/2004 3:28 PM   
piper_chuck



Posts: 7896
Score: 100
Joined: 6/13/2004
Last Login: 7/7/2008
From: Pittsboro, NC, USA
Status: offline
quote:

ORIGINAL: Dai Phan
I have a concern regarding an overcharge on the shipping from Giant Scale Planes.

From what's been written, it sounds like you were right to be concerned.
quote:


According to the Web Site, it is the company policy not to post the shipping charges until the box is packaged.

It is against my policy to order products from companies that will not provide me with a total, including ALL shipping charges. I've actually backed out of several online purchases, and looked elsewhere, because the vendor would not give me a total before asking me to enter my credit card number. Guess I won't be ordering from GSP anytime soon.
quote:


This is according to GSP is to provide the absolute minimum shipping cost to costumers.

They should have a pretty good idea how much each item weighs, and an estimate of how much extra weight the packaging will add. In this age of computers, it should be pretty easy to build a system to add up the weights of each item plus packaging and provide a reasonably close shipping cost. If the estimate is a bit under, GSP pays the difference. If it's a bit over, GSP makes a bit extra on the sale. Seems this would be better than the surprises people are getting. I wonder if they are reading this thread?

_____________________________

AMA 87959, IMPBA 19650 CD, IBDBG #2, local 12
There's A Reason I'm Behind You. You're About To Be Lapped!!!

Hide Signatures

(in reply to Dai Phan)
       Post #: 10

RE: OVERCHARGED SHIPPING CHARGES FROM GSP - 11/17/2004 4:19 PM   
seanychen



Posts: 2914
Score: 100
Joined: 7/20/2002
Last Login: 2/23/2008
From: Canton, MI, USA
Status: offline 		The Zero I have heard a lot of good things about. But it's just CMP quality improvement; it has nothing to do with GSP, who is just a middleman profit maker.

Hide Signatures

(in reply to piper_chuck)
       Post #: 11

RE: OVERCHARGED SHIPPING CHARGES FROM GSP - 11/17/2004 4:28 PM   
Dai Phan



Posts: 1154
Score: 100
Joined: 8/27/2003
Last Login: 6/26/2009
From: Blythewood, SC, USA
Status: offline 		Dear Chuck,

I really hope that GSP reads your thread and make changes to their Web so customers like me won't be "sticker" shocked. When I first read their policy, I thought that they should be commended for putting out an effort to save customers money as many, if not all retailers make their "extra" sale by adding the "handling charges". How many times on TV you see an ad for a "free" item then realized that the "Shipping and HANDLING" charges cover or exceeds the actual cost of that item. My initial impression of GSP turn sour when I was charged 38.74 for a relatively small box. GSP, please update your Web so it won't be decieving to others like myself. Thanks.

Hide Signatures

(in reply to piper_chuck)
       Post #: 12

RE: OVERCHARGED SHIPPING CHARGES FROM GSP - 11/17/2004 4:56 PM   
famousdave


 

Posts: 2263
Score: 100
Joined: 9/16/2003
Last Login: 11/22/2006
From: Bradenton , FL, USA
Status: offline 		Many times the UPS listed weight is not accurate on the tracking site. I recently received a motorcycle stand that weighed 35 pounds and cost me $44 to have shipped. The tracking site said the package weight was 11 pounds.

UPS goes more by dimensions than weight. They also give very large discounts to volume shippers, so they will discount the weight, but not the size on oversize packages - this is why you will see an oversize box that weighs 20+ pounds only billed for 10 pounds.

Shipping is not cheap. I sent a 12x14x65" box UPS recently - it cost me $31 so I don't think GSP is far off.

The freight charge from China is built into the model price.

DP

Hide Signatures

(in reply to Dai Phan)
       Post #: 13

RE: OVERCHARGED SHIPPING CHARGES FROM GSP - 11/17/2004 5:00 PM   
piper_chuck



Posts: 7896
Score: 100
Joined: 6/13/2004
Last Login: 7/7/2008
From: Pittsboro, NC, USA
Status: offline
quote:

ORIGINAL: Dai Phan
I really hope that GSP reads your thread and make changes to their Web so customers like me won't be "sticker" shocked.

I hope so too. since we're talking about them, I thought it was only fair that we talk TO them also. I emailed the URL to this discussion so they could read and, if they choose, participate.

_____________________________

AMA 87959, IMPBA 19650 CD, IBDBG #2, local 12
There's A Reason I'm Behind You. You're About To Be Lapped!!!

Hide Signatures

(in reply to Dai Phan)
       Post #: 14

RE: OVERCHARGED SHIPPING CHARGES FROM GSP - 11/17/2004 5:00 PM   
evfast



Posts: 621
Score: 100
Joined: 10/27/2002
Last Login: 5/25/2007
From: Minneola, FL, USA
Status: offline 		Buy your planes at your local Hobby Shop. That way you avoid shiping charges.

Hide Signatures

(in reply to famousdave)
       Post #: 15

RE: OVERCHARGED SHIPPING CHARGES FROM GSP - 11/17/2004 5:19 PM   
Dai Phan



Posts: 1154
Score: 100
Joined: 8/27/2003
Last Login: 6/26/2009
From: Blythewood, SC, USA
Status: offline 		Hello all,

Thank you very much for adding your input into this thread. At first, I was worried that my post was inappropriate in the ARF columm, but I feel that my thread would have the best chance of being read and responded this way. Nowadays with so much competition out there at LHS levels and Internet wordwide, the companies that have best customer service/honest sale etiquette will earn my business forever. I have been into RC planes for over 30 years and dealt with hundreds of mail order bussinesses. My hope is that GSP and other companies should see this thread as a constructive input from me and others and act on this to improve their customers relations.

Hide Signatures

(in reply to evfast)
       Post #: 16

RE: OVERCHARGED SHIPPING CHARGES FROM GSP - 11/17/2004 6:08 PM   
evfast



Posts: 621
Score: 100
Joined: 10/27/2002
Last Login: 5/25/2007
From: Minneola, FL, USA
Status: offline 		I stick with my hobby shop, if I buy a plane we always check it before I leave and if there is a problem we get it resolved right there. If something is broke or cracked he calls the supplier and the problem is resolved.

Is always good to have a Hobby Shop in the middle.


later

Hide Signatures

(in reply to Dai Phan)
       Post #: 17

RE: OVERCHARGED SHIPPING CHARGES FROM GSP - 11/17/2004 6:48 PM   
ptgarcia



Posts: 2057
Score: 100
Joined: 6/19/2002
Last Login: 10/21/2008
From: Fontana, CA, USA
Status: offline 		GSP is suckering everyone. Don't look past the point that Dai Phan's plane was not the first plane they have ever shipped!

I just ordered a steel rack for my wifes 4-Runner from Con-Ferr. It's oversized and heavy but he gave me shipping costs to the penny before I placed my order. This isn't rocket science. GSP's is just trying to screw every last cent out of us

_____________________________

Pauly
Corona RC Club

Hide Signatures

(in reply to evfast)
       Post #: 18

RE: OVERCHARGED SHIPPING CHARGES FROM GSP - 11/17/2004 7:09 PM   
TLH101



Posts: 5709
Score: 100
Joined: 12/27/2001
Last Login: 7/4/2009
From: Corpus Christi, TX, USA
Status: offline 		All that is needed is a search of RCU for a ton of info on how GSP has been sticking it to customers for years. It's beyond me how they can stay in business.

_____________________________

Terry
"Old Fart" in training. (not to be an R/Cer, but to be an "Old Fart")

Hide Signatures

(in reply to ptgarcia)
       Post #: 19

RE: OVERCHARGED SHIPPING CHARGES FROM GSP - 11/17/2004 7:34 PM   
Woody218-RCU



Posts: 387
Score: 100
Joined: 3/9/2002
Last Login: 6/27/2009
From: Bismarck, ND, USA
Status: offline 		I feel for you guys buying from GSP and getting ripped, but I'm not surprised at all. Irwin Siner has a very bad reputation in the heli community, and this same person owns GSP. Take your chances...

_____________________________

AMA #21855 - Pro Bro #1170

Hide Signatures

(in reply to TLH101)
       Post #: 20

RE: OVERCHARGED SHIPPING CHARGES FROM GSP - 11/17/2004 11:38 PM   
Alkaline


 

Posts: 329
Score: 100
Joined: 8/22/2004
Last Login: 2/6/2005
From: , LA, USA
Status: offline 		you can get the same exact plane from egrandbuy.com and raidentech.com
and they have all the spare parts, and shipping is a lot less then gsp plus prices are a LOT cheaper also....

Hide Signatures

(in reply to Woody218-RCU)
       Post #: 21

RE: OVERCHARGED SHIPPING CHARGES FROM GSP - 11/18/2004 12:12 AM   
codimasta


 

Posts: 364
Score: 100
Joined: 1/31/2002
Last Login: 7/3/2009
From: Las Vegas, NV, USA
Status: offline 		When I had a problem with my Mosquito kit..I notified Giant Scale Planes of the problem..ie BALSA MAIN SPARS....along with some pictures....To date I have not heard anything from GSP.

I notified Jet-Hobbies, of the same problem...I received an e-mail in about 3 days, they seemed to be concerned . Note: I bought the kit from Jet-Hobbies..They sent me a replacement kit, all I had to pay was the shipping $30.00, I think.

Jet-Hobbies will tell you how much the shipping will be up front. When I first bought the first Mosquito...they had a special and shipped it free. They are very nice people to do business with,
very courtesy, and seem to backup what they sell. www.jet.hobbies.com



Hide Signatures

(in reply to Alkaline)
       Post #: 22

RE: OVERCHARGED SHIPPING CHARGES FROM GSP - 11/18/2004 12:18 AM   
LDM


 

Posts: 6008
Score: 100
Joined: 5/29/2003
Last Login: 7/4/2009
From: Denver, PA,
Status: offline 		Guys , if any of you are in consumer goods you know that you will soon know most of the rates for UPS .There a great company(UPS) and they hide nothing . Its a joke to think that GSP dose not know UPS charges for there planes at the time of order . Order a giant plane from Tower hobbies like the P51 , your shipping charging will show up in about 5.6 seconds as you total your order .This is the 20th century , shipping is the most basic variable in on-line ordering and very simple to calculate . Some catalogs even state exceptions to areas like Alaska , Canada ect . They all know there cost as soon as you plug in the numbers .
Its exactly why I wont buy from GSP , I just keep hearing about the problems and the unethical behavior and there ignorance at the hobby shows .

Hide Signatures

(in reply to Alkaline)
       Post #: 23

RE: OVERCHARGED SHIPPING CHARGES FROM GSP - 11/18/2004 3:43 AM   
Bumstead



Posts: 253
Score: 100
Joined: 7/28/2003
Last Login: 6/19/2007
From: Louisville, KY, USA
Status: offline 		I think that GSP should get their act together as well.
I ordered an Omei Glider from them for $79.00 as a
"Special offer to RCU members" ended up at $107 with "shipping and handling"
Talk about a burn! I understand that their shipping as well as every businesses shipping costs
have come up. But I think they are making S&H a profit center, not a service.
They will not get any more of my money

Hide Signatures

(in reply to LDM)
       Post #: 24

RE: OVERCHARGED SHIPPING CHARGES FROM GSP - 11/18/2004 4:34 AM   
hoss229


 

Posts: 10
Score: 100
Joined: 5/16/2002
Last Login: 7/4/2009
From: vienna, VA, USA
Status: offline 		Charged me $19 shipping for $29.95 heli canopy, ripp off

Hide Signatures

(in reply to Bumstead)
       Post #: 25

Page:   [1] 2 3 4 5 6 7 8 9 10   next >   >>  
All Forums >> RC Airplanes >> ARF or RTF >> OVERCHARGED SHIPPING CHARGES FROM GSP
Page: [1] 2 3 4 5 6 7 8 9 10   next >   >>  




Jump to:


 
Google 



Search | Marketplace | Event Calendar | Local Clubs | Magazine | Product Ratings | New Products | Discussion Forums

Photo Gallery | Member Video Posts | RCU Video Gallery | Instructor Search | Field|Track|Marina Search

Advertisers | Hobby Vendor Resources | Rate Manufacturers | Sign In/Sign Up

SITE MAP!   : :   FORUM RULES

© 2001 - 2007 24-7 RC, LLC, all rights reserved.

Charities we support that also need your help
Yorkie Rescue | Humane Society | ASPCA | Crohn's-Colitis America

Kaango.com Classifieds

2.984RCU1