You guys had me scared on HS-605BB  
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All Forums >> Radios, Batteries, Clubhouse and more >> RC Radios, Transmitters, Receivers, Servos, gyros >> You guys had me scared on HS-605BB
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You guys had me scared on HS-605BB - 9/26/2002 10:55:53 PM   
ilikeplanes


 

Posts: 1058
Joined: 3/30/2002
From: portland, OR,
Status: offline 		Oh man, I work for an ISO, QS, and Ford Q1 company. We take, very seriously, our Failure Mode Effect Analysis, Design Verification Procedures, Robustness Demonstration, Process Capability, Gage Repeatability, Control Plans, and on and on.

If the R/C industry were held to the same standards as all that, it will vanish in he mist. The R/C industry simply does not have the consumer quantity and total gross market to live that way. I like the industry the way it is. Just like motorcycling, everyone needs to accept the inherent risks. IMHO.

You all know what happened to the light civil aviation industry. The lawyers got involved and the industry was crushed. It survives on a thread now.

(in reply to ilikeplanes)
       Post #: 26

You guys had me scared on HS-605BB - 9/27/2002 5:54:30 AM   
rajul



Posts: 6283
Joined: 6/18/2002
From: Missouri City, TX, USA
Status: offline 		I remember seeing a picture of the Mexican Firestone plant in Time magazine some years back which depicts a huge billboard at the plant entrance saying "We are proud to be a QS9000 company". Yet sadly, as we know, their products caused countless misery. Even more sadly, Firestone is a Ford associate, who is a key founder to the QS system. The moral of the story is, the system did not fail, it was the non-compliance or company mismanagement that failed the system.

Yes, there is a certain cost involved in implementing these systems, but the the resulting increased yields and operational efficiencies, and customer satisfaction way offset the cost. Companies do not need to strictly follow ISO or QS. They need to tailor a suitable quality system that meets their customer needs. Whether it is a garage business or a MNC business, quality systems are essential, just as focus on customers is. The more sophiticated is the product, a more elaborate quality system is needed. Short-cuts are dangerous and as was pointed out, the moment lawyers come into the picture, that's it for the company.

As a modeler and consumer, I just to enjoy flying without having to worry about my aircraft crashing into a crowd because of a servo or tx glitch. I have the right to have good quality in every product that I purchase..............

(in reply to ilikeplanes)
       Post #: 27

You guys had me scared on HS-605BB - 9/27/2002 10:12:27 PM   
Volfy



Posts: 3227
Joined: 1/4/2002
From: Houston, TX, USA
Status: offline 		Good, I didn't want to be the first one to say that being IS0-9000 certified doesn't automatically mean the products will have zero defects and perform flawlessly. All that any of these QA audit systems do for a company is to ensure the proper design and manufacturing procedures are in place and that records and paperwork are kept up. It doesn't prevent people in the company to ignore it all once the auditor leaves the building.

If you work in any engineering dept, the common pitfalls that go on in the corporate environment should come as no surprise:

1. "What do you mean we don't have the XG3000 ready? I just sold 10 of them!"

2. "Field testing? Why? It works fine in the lab, right?"

3. "The CEO wants to have 3 projects finished by Q4 so he can have his bonus, so wrap up whatever you have so far and release it to manufacturing."

4. "BTW, the prototype you sent me for beta testing... we just sold it to a customer. When can you send me another one?"

I could go on and on, but Dilbert does it a lot better. Having worked in an engineering dept and endured budget cuts, resource shortages, unrealistic deadlines, and not least of all - idiotic management, I tend to be very sympathetic of Hitec and Futaba.

Then again, I also see it from the viewpoint from the management side, rushing a product out to market can sometimes mean the difference between becoming the market leader or just another also-ran. 6 more months the engineers ask for also means the loss of 6 months worth of opportunity cost. Timing sometimes is everything. Had Futaba not released the 9C when they did, I probably would have hacked into my new Eclipse 7 to make it do what I want, and ended up not being able to sell it when I do eventually buy the 9C. Other RCers might have gone ahead and bought X8103s instead. So can you really blame these companies for rushing products to market?

As long as the service dept is there to patch up the pooh-poohs, most of the problems mentioned in this thread are really not that big a deal.

_____________________________

Si vis pacem, para bellum.

(in reply to ilikeplanes)
       Post #: 28

You guys had me scared on HS-605BB - 9/28/2002 3:24:17 AM   
ilikeplanes


 

Posts: 1058
Joined: 3/30/2002
From: portland, OR,
Status: offline 		Implementing a structured, and document intensive, quality system like ISO or QS neither assures a good product or decreases cost or improves customer satisfaction in all cases. It would be very hard for a small niche company to reap any benefit from a full-blown ISO certification.

However, some of the basic principles (too many to list) would be of great benefit if only used in a cultural sense. Unfortunately, many "garage shop" operations have no idea what an FMEA is or what process capability means or how to run and objective, repeatable and discriminating test. Even knowing about such things is beneficial. The audit and certification, often times, is not.

One last political comment... I don't consider having a good quality product a right. Participating in a free economy is a privilege.

Cheers

(in reply to ilikeplanes)
       Post #: 29

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