drbyrnes
Posts: 29
Joined: 11/21/2005 From: Sellersville,
PA, USA Status: offline
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I just wanted to pass on an experience I had last season with the Hobby Lobby Sr. Telemaster. Due to a bad experience with Hobby Lobby last season, I am avoiding buying their kits at this point. Last year the first Senior Telemaster I had came with the hinges very tightly in place........so I thought. The manual said to glue them in place, but they were too tight to remove. So I called Hobby Lobby and they assured me that the hinges had been glued, and that there was an error in the manual. I was on my 10th or 11th flight, straight and level, in cruise, when all of a sudden there was tremendous flutter either from the ailerons or elevator. The plane became uncontrollable, and I totaled it. Inspection of all servos revealed they were all working and no gears were stripped. Upon inspection of the now cracked-open hinge lines I noticed that THERE WAS NOT ONE DROP OF GLUE ON ANY HINGE ON THE AIRPLANE! I reported this to Hobby Lobby, and even sent them the wings, elevators, and rudder. They didn't believe me, and gave me a bag of crap. The support guy I talked to was skeptical and arrogant. Later a manager called and said "What can we do for you?". I said I was just letting them know that there is a major flaw in the kit which resulted in my loosing an airplane. I was hoping they would fix the flaw so that other pilots would not have the same dangerous experience I did. They thought they could shut me up by sending another Telemaster, at no cost, which hey did. But they never agreed to acknowlege the flaw in the kit, nor did they assure me that it would be corrected. They sent me a new Telemaster, and upon close inspection of its hinge lines, I noted that NONE of the hinges were glued again. But they were tightly held in place by tiny 1/8 inch wood screws under the covering material! I called them again just to warn them, and to suggest they leave those stupid screws out of the kit. They ignored me. I cut throught covering over every screw, removed them, and have epoxied all my hinges. But I will probably never buy another plane from Hobby Lobby because of this experience. PLEASE BE CAREFUL, LOOK FOR THOSE SCREWS, AND GLUE YOUR HINGES!!!!! Dick Byrnes Sellersville, PA
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