piper_chuck
Posts: 7896
Joined: 6/13/2004
From: Pittsboro, NC, USA
Status: offline
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quote:
ORIGINAL: EASYTIGER
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ORIGINAL: piper_chuck
"Reporting facts about a company is not flaming, it is providing information to help others decide whether they want to do business with them or not. "
Oh, thanks, GERALDO.
"It's great that you have had no problems. However, LOTS OF PEOPLE HAVE HAD PROBLEMS, and the nature of the problems is alarming. Raidentech, under their alternate ego, egrandbuy, had a 96.9% rating on eBay. "
Actually, if you READ their feedback, much of it is bogus. Like the guy who bid on something every week and left them a negative feedback every week, just for kicks? 11 negs from one guy. You would think they would figure out how to use the blocked bidder list! The overwhelming majority of complaints were actually for Raidentech not answering emails. Guess what? For THOSE prices, you don't get your emails answered! The next largest category is people complaining that their $10 toy came in a different color than the one shown in the ad. VERY few complaints were people not getting their stuff.
Seems you have selective blindness, their feedbacks are filled with complaints about communication problems, which is a theme in this thread also. It doesn't matter how low the price is, if there's a problem with the sale, the seller has an obligation to respond to emails and resolve the problem. Suggesting that a seller can ignore problems with their products because of low prices is just making excuses for bad business.
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"They briefly opened a raidentech id, but closed it when the feedback pattern started echoing that of their egrandbuy id. "
No, actually. They got TWO negs. That's it. One for not taking paypal.
AND BOTH COMPLAINING ABOUT NO RESPONSES TO EMAILS!
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"They've attempted to hide their past by closing out the old eBay ids and opening new ones. This is a FACT. "
No it isin't. You have NO IDEA why they might open or close a name. You THINK you know, but you don't REALLY know a thing about it.
Right tiger. They just decided it was time for a new name.
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"I bought from a new eBay seller and it turned out to be raidentech."
Or it could be any one of dozens of people who do drop shipping with Raidentech or many other companies. The ebayer lists and sells and makes a cut, Raidentech ships.
" Based on current reports, the troubles that people reported on their old eBay IDs are still happening to people buying from their web site. If you're seeing complaints here, you can bet there are lots more having the same problems, but have nowhere to report them. Whether they intentionally or unintentionally give bad service is irrelavant, the fact is they've been doing it for years and potential customers deserve to know so they can make an informed decision."
Based on current reports...sheesh. Welcome to the world. You want to pay $75 for a built up model, but you don't want to pay for the customer service to back it up. You pays your money and you takes your chances. Want great customer servce? PAY FOR IT.
Why does it bother you so much that there is a thread pointing out that Raidentech provides lousy customer service? This is a fact, but it seems you want to censor free speech by telling people they can't say this. Go censor someone else.
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"Edit: The issue of whether to support one's local hobby shop, a full service online vendor, such as Tower, Horizon, etc, or places like Raidentech who merely import containers full of stuff and sell them with no service at the cheapest possible price, is very important to many of us, and the future of the hobby, and needs to be discussed."
Are you JOKING? Tower and their ilk will chew small companies up and spit them out. They are big business, the Walmart of the hobby world, pushing small vendors around and dictating prices and such. Twenty years ago, TOWER was considered evil, everybody blamed them for the demise of the local hobby shop. And now you are heralding them like someone who needs to be PROTECTED? Dude...they are a BIG BUSINESS, they can stand or fall on what they do...I have nothing against Tower, they have always been good to me, but it's not a relationship based upon love and mutual respect...they want my money, that's all!
And anyway, you can "discuss" it all you want, but guess what? Old Mr. Hooper's General Store is closed, and there is a Walmart there instead. You don't get much in the way of customer service at Walmart, and they don't give lollipops to the kids like Ol' Mr. Hooper did, but they are a quarter of the price, and that's how it is. You think the hobby industry is immune?
Nope, it's not immune, but your attempts at censorship will not stop people from talking about the downside of buying from places like Raidentech. Based on your passionate defense of them, it's obvious you are enamored with their sell dirt cheap, take money for products that aren't in stock, provide no service, and ignore customers who receive defective products business model. Other people are not, and they will continue talking about Raidentech as long as they keep doing these things.
< Message edited by piper_chuck -- 1/15/2006 10:48:59 PM >
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All Forums >> Radios, Batteries, Clubhouse and more >> The Clubhouse >> RE: Raiden Tech Wholesale BUYER BEWARE!!! 
RE: Raiden Tech Wholesale BUYER BEWARE!!! - 
