Mike James
Posts: 2472
Joined: 1/19/2002
From: Anchorage,
AK, USA
Status: offline
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W.C.,
Wrong. I'm disappointed that you would be one of the negative participants here. Well, I happen to know that due to storms, the power is out where Val'a is, so I'll respond to your statements one at a time...
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"Here it is June 18, 2003...the ARF kits were put up for sale in December of 2002, and all you got was a clear canopy and a fiberglass "frame" with "some pin holes that you have to cut out and sand.........where is the rest of the kit.....?"
First, only a very few of the initial orders were ARFs, and all the rest were a form of "ARC" kit, as is clearly stated on the Fusco web site, and his distributors.
Second, Val'a offered to send Allen these parts in advance of his kit shipment, just to be a nice guy. I know this for a fact, because I was part of that 3-way phone call. Allen understands this, and has just posted a positive comment here. Why are you attempting to make it into something negative?
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"Was all of this to prove that the kits were in "various stages of production"? Thought that most of the 200 plus had already been shipped."
The number 200, as has often been stated here, is imaginary. No one from Fusco Aircraft has said that 200 kits were ordered, or that 200 kits were shipped, and we've answered the serial number issue several times, in this very thread.
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"I am a TOTALLY unbiased observer of this thread, and have NO money on the line...but something really seems wrong here...of all of the kits that were supposed to be shipped, one buyer only has a clear canopy and a fiberglass canopy frame that needs a ton of work...?"
First, aside from the shipping delay we have acknowledged and explained on many occasions, what is it that "seems very wrong" to you? And, what makes you think that "one buyer only" has any kit or kit parts. You invented this.
Second, Allen said "It has a few pinholes, but that's to be expected." He did NOT say anything like "It needs a ton of work".
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"Is that a truly defined part of ARF...?"
No. Allen did not order an ARF.
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"The original question was..."has ANYONE received their Berkut yet"...? From everything that I have read, it was supposed to start shipping in June.....is this what is being shipped...? "
The original question was NOT "Has anyone received their Berkut kit yet?" The original question was "Is it a good deal?" and the answer, for the price that all early customers paid, is definitely YES.
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"We have been in business for going on 30 years, in R&D work, full scale and Radio Control and have had steady contracts with NO complaints for all of these years."
30 years and NO complaints? Doubtful at best. Recall the King Air wing cores you did for me? You had all kinds of excuses, and the work was marginal, yet I was very polite with you. And, against your objections, I offered to personally pay you for the postage, when we get back to the King Air project. How would you like it if I started a separate thread here about that, bad-mouthing you for that work? What if I took that one circumstance, which I do understand, and used it on these forums to claim that ALL of your work sucked? Wouldn't that be unethical and unfair. Well, that's what you're doing right now.
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"If we were to advertise a new product, with a disclaimer "send in your money for R&D, and we will get back to you"..we would be out of business tomorrow. The nature of any business is to provide a service for a sum of agreeable money, in a pre-agreeded amount of time....for some silly reason, we have survived all of this......... "
This comment has nothing to do with the reality of what is going on.
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"For people to sit back and be patient, while there is NO response to the many threads on here other than to blast anyone that may question Fusco Aircraft's ethics is ludicrous.........the ETHIC is, they have SOLD a product that is not available yet, after 4 months of promises... "
There have been MANY responses, both here, if you will read this thread, and more importantly through press releases on the Fusco web site, and nearly constant email and phone contact with customers. And, once again I will state that not ONE of those customers risks ANYTHING. Any one of them can have a refund, if they don't want to wait for delivery.
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"I feel that many people have not commented for fear of retaliation.......if that is the case so be it...as Val'a says......the majority of purchasers are not a member of this forum...well maybe so......but many people read this forum. As I have stated in the past...if Tower was 2 days late in shipping an order...there is another whole world that would jump their bones..and they have the greatest customer service going.....IMO "
And... ?
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"This is only MY opinion, and serves no other purpose other than to make people aware that there is possibly something else on the agenda here.....and the flame suit is out of the closet and being worn at this time........production problems are one thing......but to not be forth coming with updates to your customers is a bit misguided. "
Read same as above. Val'a Fusco has been completely forthcoming, but in a personal way to actual customers. And what is the "something else on the agenda" that you're referring to? I'd love to hear what you think the "real agenda" is, since you're not a customer and have no idea what this is about, and obviously have either not read, or have not understood this thread.
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"Val'a, if you want to PM, email, or respond directly to me, there is no problem, but for your customer's sake, PLEASE let them know what is going on................"
Again, for the third time, see above. All the actual Fusco customers know what is going on. Speculation by non customers is just that... speculation fueling a fire that is not productive for anyone, and harms some people. It's totally irresponsible.
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Mike James
RC Design and Building - www.nextcraft.com
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All Forums >> RC Airplanes >> ARF or RTF >> 1/3 Berkut Long EZ "ARF" 
1/3 Berkut Long EZ "ARF" - 
NORTH CAROLINA heli001 - 
RE: 1/3 Long-EZ ARF... Good deal? - 
