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Sig Manf. - 1/26/2002 6:46:50 AM   
tbzep


 

Posts: 93
Joined: 12/9/2001
From: Huntingdon, TN, USA
Status: offline 		I had a good experience with Sig today. I finised my Ultimate Fun Fly, but had a single 4-40 nylon hex head bolt missing. The nearest hobby shop didn't have any, and the next nearest is over 120 miles away.

I called Sig and told them that I had no idea if it was shorted in the kit, or if I lost it myself. They sent me the bolt at no charge. I know it only cost them a few cents, but I've delt with companies in the past that told me to bug off.

With all the complaints I see about manufacturers, distributors, ISP's, forums, etc. (some well founded, others not) I thought I'd put in a positive note for a change.

Tim
       Post #: 1

Sig - 1/26/2002 7:13:58 AM   
CaptainHook



Posts: 1103
Joined: 12/24/2001
From: Swartz Creek, MI, USA
Status: offline 		Hi Tim,

It is great to here the a Manufacturer will go out of it's way to send something this small. Most would probably just blow you off. I have found that the local hardware store carries some very small fasteners just in case this becomes a problem. Just a hop, skip and a jump and your on your way the same day.

(in reply to tbzep)
       Post #: 2

Sig Manf. - 1/26/2002 8:19:00 AM   
tbzep


 

Posts: 93
Joined: 12/9/2001
From: Huntingdon, TN, USA
Status: offline 		Chook,

I agree. I was expecting to have to pay for a pack of bolts, and their standard $6.99 shipping all to get one single nylon bolt. After giving my address, I waited for a price quote. Instead, she told me she would ship it out Monday, free of charge.

I own four Sig kits out of seven total in every condition from flying to NIB. Past reasons for Sig kits were good quality and excellent instructions. They just solidified a permanent customer with their service, and you can guarantee my next kit will be a Sig.

I checked the local stores and didn't find anything nylon, but they have regular steel 4-40 stuff. I've got several 4-40 steel bolts that I was planning on using if Sig wanted me to pay a bunch for a single bolt.

Tim

(in reply to tbzep)
       Post #: 3

Sig Manf. - 1/26/2002 5:49:29 PM   
Bobman


 

Posts: 288
Joined: 1/16/2002
From: Alden, NY, USA
Status: offline 		Not only good quality and great service, they are also some of the nicest people I've ever met in the hobby. They've been around for a loonnngggg time!

Bob

(in reply to tbzep)
       Post #: 4

Sig Manf. - 1/27/2002 4:03:39 AM   
karben



Posts: 36
Joined: 1/27/2002
From: Roach| , MO, USA
Status: offline 		[QUOTE]Originally posted by tbzep
Chook,

I agree. I was expecting to have to pay for a pack of bolts, and their standard $6.99 shipping all to get one single nylon bolt. After giving my address, I waited for a price quote. Instead, she told me she would ship it out Monday, free of charge.

I own four Sig kits out of seven total in every condition from flying to NIB. Past reasons for Sig kits were good quality and excellent instructions. They just solidified a permanent customer with their service, and you can guarantee my next kit will be a Sig.

I checked the local stores and didn't find anything nylon, but they have regular steel 4-40 stuff. I've got several 4-40 steel bolts that I was planning on using if Sig wanted me to pay a bunch for a single bolt.

Tim [/QUOTE]

(in reply to tbzep)
       Post #: 5

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