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Sheldon's Hobbies - 4/21/2006 7:02:16 PM   
MrMike



Posts: 983
Joined: 12/23/2001
From: Pine Creek - 6800MSL, CO, USA
Status: offline 		Note to Moderator: If you think this thread belongs in another forum, please move it.

Where I live we try to support the LHS at all times but sometimes there're reasons to order on line - I recommend against ordering anything from Sheldon's Hobbies in San Jose, CA. Why? Their notion of customer service and respect is a bit lacking: (I've been an out of state customer of theirs for several years.) I called to inquire about not getting any word/updates about an order placed a couple of weeks ago. The clerk came back on line to tell me the item had been back ordered and would be available in the next day or so. I thanked him for the information and advised (due to lack of updates from them) that I'd found an equivalent item elsewhere and would like to cancel the back order. His reply? "Sure, thanks for wasting our time" and summarily hung up. So, I'm thinking I won't be going back there any time soon.

Mike

< Message edited by MinnFlyer -- 6/4/2007 4:58:57 PM >

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RE: Don't Order from Sheldon's Hobbies - 4/22/2006 3:53:55 AM   
ShaneUSMC



Posts: 253
Joined: 12/1/2003
From: San Diego, CA, USA
Status: offline 		Mike,
I always like to write peoples names down when I talk to them. That way, when they are rude, I call back and ask to talk to a supervisor. Or I ask to talk to their supervisor while there on the phone (if you can). See how quickly they change their tune when you ask to talk to someone that can affect their paycheck.


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RE: Don't Order from Sheldon's Hobbies - 4/22/2006 2:41:57 PM   
MrMike



Posts: 983
Joined: 12/23/2001
From: Pine Creek - 6800MSL, CO, USA
Status: offline 		Name? No name was given at the beginning of the coversation and I certainly didn't get it at the end either. Their "customer service/ordering line" was kaput all of last week - oh well. Your comments are appreciated, Shane. I'm not going back; I just wanted to let others know they might want to think twice before dealing with them.

Semper Gumby

Mike


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RE: Don't Order from Sheldon's Hobbies - 4/23/2006 5:01:48 AM   
sfsjkid



Posts: 576
Joined: 12/12/2003
From: fremont, CA, USA
Status: offline
quote:

ORIGINAL: ShaneUSMC

Mike,
I always like to write peoples names down when I talk to them. That way, when they are rude, I call back and ask to talk to a supervisor. Or I ask to talk to their supervisor while there on the phone (if you can). See how quickly they change their tune when you ask to talk to someone that can affect their paycheck.



Shane,

Yes, that is a good idea and usually try to follow it also. Unfortunately, in this case, it actually sounds like something the owner would do and say. Have no problems with the staff though.


Frank

(in reply to ShaneUSMC)
       Post #: 4

RE: Don't Order from Sheldon's Hobbies - 5/8/2006 9:34:19 PM   
Downerman


 

Posts: 9
Joined: 10/19/2002
From: Carmel Valley, CA, USA
Status: offline 		I quit using them years ago..... if there is such a thing as the most RUDE hobby shop these guys win it hands down. Sad when you consider these shops are a rareity these days. There profitability must be outstanding to treat people the way they do. Oh well...... the internet allows us to make other decissions and move on. My two cents.

(in reply to sfsjkid)
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RE: Don't Order from Sheldon's Hobbies - 5/14/2006 11:46:14 PM   
warks62



Posts: 594
Joined: 12/25/2003
From: Fresno, CA, USA
Status: offline 		sheldons is awesome!! I love the support of the "car guys". They provide execellent service to everyone that walks in. The airplane side is also quite nice, they are very welcoming, and I'm proud to go there everyday.

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RE: Don't Order from Sheldon's Hobbies - 5/23/2006 7:06:20 PM   
bobbeh


 

Posts: 10
Joined: 12/20/2005
From: Santa Clara, CA, USA
Status: offline 		Yup I've had the same complete lack of respect and customer service at Sheldon’s Hobbies in San Jose. First off a few specific employees (notably the incredible short guy) really must dislike their job as he is incredibly unhelpful, slow and lazy. Half-a$$ed answers and just a complete disregard for customers that don't know nearly as much as him in the RC field. Trying to call them and get information is joke, the phone will ring and ring on weekends, I must have called 40-50x a few weeks back just to check if they had some parts in-stock and to see what time they are open (and I never did get anyone on the other end). Then today I called to see how much a product was and this is what I get:

How much is this product?
Sheldons: We don't quote over the phone.
But you have prices on your website?
Sheldons: We don't quote over the phone! Have a nice day, click.

My next question would have been if they even had that product in stock! Guess I'll be going to the 'franchised' LHS for now on.

Never again will my friends or I be spending any money at Sheldons hobbies.

(in reply to warks62)
       Post #: 7

RE: Don't Order from Sheldon's Hobbies - 5/24/2006 3:53:23 PM   
MrMike



Posts: 983
Joined: 12/23/2001
From: Pine Creek - 6800MSL, CO, USA
Status: offline
quote:

bobbeh replied ...
<snip> Never again will my friends or I be spending any money at Sheldons hobbies

When TDY to that area I used to make it a point to stop by and buy some stuff that's not normally stocked in my LHS. But if I'm in the area in the future I will make it a special point to stop by and tell them how their customer relations suck. Maybe we'll even go out to the parking lot to discuss my views further if they're in the mood for it.

Mike


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RE: Don't Order from Sheldon's Hobbies - 5/25/2006 7:22:37 PM   
tmbrwlf


 

Posts: 1
Joined: 5/18/2006
From: , CA, USA
Status: offline 		Well, I cant say yes or no that i like them. The pros on my end: I have ocntatced the manager there at the store (in San Jose) and was treated with respect numerous times. The Cons: Their cars are a bit expensive, and theyre not a well known vehicle (propietary). Its pretty bad when you need tuneups and if you cant do them yourself, then youre pretty much screwed unless a friend who is also an entusiast can work on it. No, I will not get another vehicle from them. I dont feel like diving for 8hrs north just to talk to them in person.

(in reply to MrMike)
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RE: Don't Order from Sheldon's Hobbies - 5/27/2006 2:03:55 AM   
Big Bopper



Posts: 44
Joined: 3/3/2006
From: Palmdale, CA, USA
Status: offline 		I like Sheldon Hobbies. They have always been good to me.

(in reply to tmbrwlf)
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RE: Don't Order from Sheldon's Hobbies - 6/4/2006 2:47:31 AM   
warbird augie


 

Posts: 1
Joined: 6/4/2006
From: , CA, USA
Status: offline 		I just had a terrible experience at Sheldon's. I ordered a P47 arf and it arrived by UPS. When I opened the box the wing was missing. I call the next day and talked to the owner, Mr. Sheldon. I have been a customer for years and I am known by all of the staff. Mr. Sheldon told me he prepared my order himself and the wing was in the box. He told to pay for UPS to send the box back and he would get to it next week. He also laughed at me, and made me feel that I was trying to rip him and his store off. I asked if I could bring the box back on Saturday, and he left me with the feeling that he could care less, and to top it off he cut off the conversation. Well, I went to the store and asked to see him. He was told I was there, but he would not come out of the back to see me. One of his counter workers explained that a friend of Mr. Sheldon had needed the wing and the box was marked with a note that the wing was missing. The question that begs to be asked is if Mr. Sheldon is willing to lie about checking the box, what else is he willing to do? Mr. Sheldon was rude and discourteous to me, and I believe that unless I went to the store I would not have gotten this matter resolved. His employees told me that this is the way he treats all of his customers. Since this error was completely the store's error, and since I had to drive two hours, most store owners would have apologized. To be honest, all I wanted was to get this problem resolve, and when I chose a slightly more expensive aircraft I paid the difference. All I wanted was a simple apology, but that was not going to happen. It is apparent to me that Mr. Sheldon feels that he can abuse us and get away with it. I can tell you that I and most of the guys in our club will not do business with him again. There is an old saying that fits this situation "The fish stinks from the head", with the head being the owner Mr. Sheldon. Buyers beware when it comes to Sheldon's Hobbies.

(in reply to Big Bopper)
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RE: Don't Order from Sheldon's Hobbies - 6/11/2006 4:54:43 PM   
rfaster


 

Posts: 493
Joined: 3/19/2004
From: campbell, CA, USA
Status: offline 		The owner of Sheldon's is half ass - has always been half ass and will alwasy be half ass. Anyone who has been in the industry of any length of time knows this. He has been trying to Off-Load the store for quite some time and I think he gets more and more disillusioned with his business with every failed attempt to ditch it.

(in reply to warbird augie)
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RE: Don't Order from Sheldon's Hobbies - 6/12/2006 4:53:25 AM   
2fast


 

Posts: 298
Joined: 7/22/2002
From: Tyler, TX, USA
Status: offline 		I too have received poor service and rude behavior from Sheldon's Hobbies in San Jose. When they shipped the wrong item, I called them to get the correct item shipped.

I was told that I was a liar and had received the correct order. I was promptly treated to the click of the phone hanging up.

Stay away from these guys!

Plenty of better merchants out there!

(in reply to rfaster)
       Post #: 13

RE: Don't Order from Sheldon's Hobbies - 6/13/2006 11:08:34 PM   
Diesel_Fuel_Only



Posts: 394
Joined: 11/16/2004
From: Durham, NC, USA
Status: offline 		We should print these posts out and go post them on their door. LOL.

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RE: Don't Order from Sheldon's Hobbies - 8/31/2006 12:17:41 AM   
Drachenstein



Posts: 2
Joined: 4/5/2006
From: Madetswil, SWITZERLAND
Status: offline 		I'm from Switzerland and I bought via eBay a Spektrum DX6. The delivery was fast like hell, also the following order of additional receivers was a pleasure since the price was good and the s