RE: SERVICE AT DRAGANFLY INNOVATIONS SUCKS!!!!!!!!!!!!!!!!!!!!!!!!  
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RE: SERVICE AT DRAGANFLY INNOVATIONS SUCKS!!!!!!!!!!!!... - 4/10/2007 4:26:02 PM   
cloudcuckooland


 

Posts: 23
Joined: 4/2/2007
From: Bristol, UNITED KINGDOM
Status: offline 		Don't shoot the messenger... I found this thread by beginning to trwal through the older posts in order to try to stop asking naff n00b questions.

I think reading the thread, whatever it is, will give the reader the correct overall impression.

FWIW.

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"Teabag"

(in reply to AeroRecon)
       Post #: 26

RE: SERVICE AT DRAGANFLY INNOVATIONS SUCKS!!!!!!!!!!!!... - 4/11/2007 7:37:25 AM   
laceycopter


 

Posts: 247
Joined: 3/2/2006
From: n/a, NJ, USA
Status: offline
quote:

ORIGINAL: AeroRecon

Adding my 2 cents in here for the record. Service and support and shipping have ALWAYS been great when dealing with DFI directly. For board issues I deal with Mike at Spectrolutions with same results. No issues here. I hate threads like this. One bad experience can really leave a bad taste in the mouths of others for a long time that takes 20 rebuttals to finally wash clean. How about a thread with a post every time you have things work out as expected??



Good point AreoRecon...Nobody remembers to say "Thanks" when things go right. I've had some shipping cost issues with ordering from the DFI site. But a phone call always got them straightened out. I have never had a problem getting a question answered and always recieve what I've ordered.
And Mike at Spectrolutions....That guy is as good as it gets...I've never needed a board repair but I get alot of my spare parts (motors and bearings ..mostly) and my blades from him...talk about FAST service...thoses guys are Great!
And the Draganfly itself is just Unique.. I fly alot of bigger 3D heli's.... The draganfly is just FUN! I still can't believe how easy it is to fly. After a few hours of 3D flying....I always take the Draganfly out to wind down, relax, and have fun.
Bottom line...would I recommend DFI and the Draganfly to friends?.....Yes..Yes..Yes!!!
Happy Flyin,
Lacey

(in reply to AeroRecon)
       Post #: 27

RE: SERVICE AT DRAGANFLY INNOVATIONS SUCKS!!!!!!!!!!!!... - 7/17/2008 2:37:36 PM   
indians1archery


 

Posts: 2
Joined: 7/14/2008
From: UlverstonCumbria, UNITED KINGDOM
Status: offline 		I have also had an excellent shipping and service from Draganflyer, all deliveries have been on time, following telephone conversations they have always taken the time (and some) toanswer my queries and resolve problems, I find the staff couterous and knowlegable, which also goes for Mike at Specrolutions, who not only sent the parts I required, but sent crash kit parts for my Vti (must know my flying abilities) or lack of.

regards

David Poole
United Kingdom

(in reply to AeroRecon)
       Post #: 28

RE: SERVICE AT DRAGANFLY INNOVATIONS SUCKS!!!!!!!!!!!... - 7/17/2008 10:21:16 PM   
Innerbreed


 

Posts: 3
Joined: 7/16/2008
From: Cambridge, UNITED KINGDOM
Status: offline 		I agree!
I cannot share these bad experience that some of DF customers have had. I ordered the DF v Ti and I had an extremely fast delivery of 2days (I may have been lucky, I don’t know) but I too live in the UK and for me the only thing that sucks was the postage! Also C.O.D (cash on delivery) from UPS didn’t make me feel any better!

I have had an excellent response from Dfi, and I find that their customer service has been nothing but spot on!

I had a problem with my transmitter and I now have a replacement on its way! No RMA, No Postage costs, and No Waiting for a Return.

These guys are on the ball and I hope their great service continues!

thanks CORY.


Jonny Poole
UK - Cambridge

- no connection to David Poole, i think?!

_____________________________

"The first 80% takes 20% of your effort,
and the last 20% takes 80% of your effort"

(in reply to indians1archery)
       Post #: 29

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