Flying-Preacher
Posts: 27
Joined: 11/1/2005
From: Albuquerque,
NM, USA
Status: offline
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Don't pull the train off the tracks right now; this issue is NOT restricted to the Optic line of transmitters!! I'm an Eclipse 7-channel owner having this problem. I just wrote a fairly detailed missive to the Tech Support guys at Hitec concerning symptoms in my Eclipse 7-channel transmitter that mirror your experiences. Something stinks here, and its not the truckload of pigs that just drove by.
My Eclipse 7-channel was purchased in October 2005, and performed in what I would characterize as a flawless manner until late February/early March this year. Since then, I have lost one nice Fancyfoam SU-29, and severely damaged a 10-300 Bipe by the same guys. I initially assumed that I'd experienced RFI or some other inexplicable phenomena, but over the last couple of months I zeroed in on the transmitter by: (1) purchasing a brand new Electron 6-channel receiver; (2) installing a relatively brand new Airtronics 92777Z receiver from another bird in my library.
The symptoms remained the same - wild fluttering of the control surfaces, servo hum, and the motor cannot be made to stop completely. I further noted that ANY subtle pressures on the Spectra module will cause extreme fluctuations and engine transitions. But even worse, you don't even have to be holding the transmitter for wild and crazy movements of the surfaces to occur!! At other times, there appears to be no signal at all coming from the transmitter, and then with a touch the signal reappears.
I wrote to Hitec this morning to ask questions about repairs, but NOW I see this is a broadening concern among the community of users who purchased their product. The trickle of complaints will soon become a flood. This is NOT an issue of repair ... a modification is in order.
To the guys at Hitec: Stop, Look and Listen!! Your customers are bringing YOU an issue that demands your most serious attention. I'm talking about your reputation in the marketplace, and (because we DO like your product) we're trying to get you to step to the front and give us some world-class customer support. Otherwise, we vote with our feet, and we won't be back!! A reputation for quality products and world-class customer service is priceless, and no amount of advertising dollars can or will redeem you if this BROADENING and GROWING issue is not quickly addressed to our satisfaction.
I speak from a long and extensive background in customer service, and I know that this thing is not going to just go away. You must take the positive and agressive steps to demonstrate to your customers that you care about their experience with your product. Listen, I believe you are apologetic for what I'm experiencing ... that's nice; but I have an issue that must be resolved, and I need a bit more than apologies ... I need a long-term solution.
Grace and peace,
The Flying-Preacher.
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Optic/Spectra Glitching - 
