Glacier Girl
Posts: 6968
Joined: 7/9/2004
From: SomewhereIn,
PA, USA
Status: offline
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Me I'm just happy to see NP making an attempt to improve what was lacking in their company. Sure there was a lot of bad press and yep bad response to customer complaints in the past. I'm hoping that is in the past, and they can over come what was in the past.
Getting someone to actually answer our complaints and do something about them is a great step forward. Me I'm happy with what I got for what I paid, I wasn't expecting a Rolls when I paid for a Focus. The product they offer for what they charge, ain't bad at all in my book.
Can they improve, sure! But at least they are attempting to improve.
What I'm not seeing at least from some of the posts is a lack of QC. /Granted these birds are not for first timers, but jeeze the manuals are the pitts.
May I suggest in the notion of improving what you offer, along with the customer service end you have started, two things. #1 get the manuals out to someone who builds these birds, and let them go over them before you send out the birds. Have them redo the manuals to a more understandable and not missing critical steps manual.
#2 get these birds into builders hands before release, you need to have someone actually look at them, build them, fly them, and find the flaws before you release them to the public and get crucified for a flaw that should have been caught. Having great customer service for complaints is great, and having the parts available is also a good one. But if the product goes out defective, you'll be spending more on fixing what was wrong and dealing with the bad press that come's with them. A one month delay in releasing a bad kit that is going to kill you in bad press and returns would be a lot cheaper then having someone actually go over the bird and manual and finding it's faults, and fixing them. 
p.s. I am available for such a position, as long as it's WWII birds, an I get to keep them for free. LOL
< Message edited by Glacier Girl -- 11/19/2006 1:50:49 PM >
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"The Missing Man Formation"
Looking heavenward you cannot help but shed a tear...mornful...lonesome...a hole that screams out almost as loudly as the roar of the engines that pass over head.
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RE: WHAT'S WRONG WITH NITROPLANES.COM? - 
