RE: WHY DO YOU LIKE NITROPLANES.COM?????!!!!  
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RE: WHY DO YOU LIKE NITROPLANES.COM?????!!!! - 1/11/2007 1:26:19 AM   
pilot727


 

Posts: 680
Joined: 6/16/2006
From: Clearfield, UT, USA
Status: offline 		You know that i have never bought from nitro planes and i never will, there prices are good and i have a friend that buys all of his planes there and they look nice and he has not had one problem as of yet but the insructions he never uses them except for the CG and you just cannot go by what they have for the CG on the airplanes, also i have been told that if you do buy a plane from nitro to go over the whole plane and reglue the joints and that to is easy enough o do, i bought a cap 232 sport from great planes and even though i paid maybe 150 more dollars, i have never been short on one part and if so i is in the mail the very next day and the plane will take your breath away it is just so beutiful and so well packaged, i made an order at central hobbies from mandy a women that knows every thing about there products and a few minutes later i called back to add something to the order and to late it had already gone out, even if i order something small it is in my mail box within two days if not the next day, it is worth the money to look at the cap i have, i just love it, and the service is even better.

(in reply to twinbrother)
       Post #: 51

RE: WHY DO YOU LIKE NITROPLANES.COM?????!!!! - 1/11/2007 4:00:58 PM   
THERCAV8R


 

Posts: 62
Joined: 10/10/2002
From: Madison, AL, USA
Status: offline 		Hi, I wouold like it if you would just answer your Phone instead of letting it ring and then changing to a bussy signal.

(in reply to damroadhog)
       Post #: 52

RE: WHY DO YOU LIKE NITROPLANES.COM?????!!!! - 1/12/2007 6:51:28 AM   
Overpowered


 

Posts: 96
Joined: 7/30/2002
From: Frisco, TX, USA
Status: offline 		Well if the phone system is the problem, than be honest and tell people your not answering calls and obviously not returning calls.

You are operating in the internet age, so get with it.

Respond to e-mails
Have a correct inventory on line
Don't send out shipping notification for things that are not shipping
Have a web searchable status for orders (not a bogus tracking #)

Many calls, e-mails and now the second posting regarding

Order yhst-17210252890263-13674 - ordered on 12/19/06

Some people feel lucky to be responded to in a couple of days, that is even excessive in my book.

How about answering me.

Why bother? The products seem to be a good value for those with experience to get past the shortcomings and verify all assembly (at least give good C.G.s to get people in the ballpark for maiden flights). The customer service is sorely lacking and corrections would drive customer delight.

A technical section online may help with CGs, assembly clarifications, addendums, etc. NP should not rely on RCU for supplying this data.

Eric

(in reply to nitrostaff1)
       Post #: 53

RE: WHY DO YOU LIKE NITROPLANES.COM?????!!!! - 1/12/2007 6:57:56 AM   
Overpowered


 

Posts: 96
Joined: 7/30/2002
From: Frisco, TX, USA
Status: offline 		Finally a respone and in transit (really).

Eric

(in reply to Overpowered)
       Post #: 54

RE: WHY DO YOU LIKE NITROPLANES.COM?????!!!! - 1/12/2007 7:40:42 AM   
nitrostaff1



Posts: 847
Joined: 10/20/2006
From: LA, CA, USA
Status: offline
quote:

ORIGINAL: Overpowered

Well if the phone system is the problem, than be honest and tell people your not answering calls and obviously not returning calls.

You are operating in the internet age, so get with it.

Respond to e-mails
Have a correct inventory on line
Don't send out shipping notification for things that are not shipping
Have a web searchable status for orders (not a bogus tracking #)

Many calls, e-mails and now the second posting regarding

Order yhst-17210252890263-13674 - ordered on 12/19/06

Some people feel lucky to be responded to in a couple of days, that is even excessive in my book.

How about answering me.

Why bother? The products seem to be a good value for those with experience to get past the shortcomings and verify all assembly (at least give good C.G.s to get people in the ballpark for maiden flights). The customer service is sorely lacking and corrections would drive customer delight.

A technical section online may help with CGs, assembly clarifications, addendums, etc. NP should not rely on RCU for supplying this data.

Eric


You are right...and we're gonna work extra hard to fix things up

_____________________________

--===www.nitroplanes.com===----

(in reply to Overpowered)
       Post #: 55

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All Forums >> RC Airplanes >> ARF or RTF >> NitroModels Support >> RE: WHY DO YOU LIKE NITROPLANES.COM?????!!!!
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