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nitrostaff1 -> RE: ***UPDATED 11/19/06***NITROPLANES.COM LATEST NEWS*** (11/22/2006 10:54:57 PM)
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quote:
ORIGINAL: geraldrc About the 18th of Sep. 2006, I ordered two planes paid for by debit card. On the 20th I received a Track Shipments email from FEDEX saying they were shipped and left at my door at 11:59. Being retired it was a day I was at home all day doing yard work. Nothing was left at my door, or at a locked front gate, and y dogg that always barks when someone comes, only barked at the Mailman approx. 12:15 of that day. At that time I did not see anybox of any kind at outside my locked front gate. I telephoned 626 261-4960, as listed in your ad, three times that Friday afternoon and each time got an answering machine or service. Then sent an email none of which were ever answered nor were the calls reurned. My wife told me I was scamed that it sn't a real company. The next week I finally was able to talk to a person, who looked the order up and then said after a long pause that FEDEX would have to be contacted. I waited a few days then asked via email requesting status, at that time I was told to always request information by using the FEDEX tracking numbers. It also stated they were waiting for an answer from FEDEX and I was free to check with them. I answered asking what happened to the other tracking number as there were two boxes. The answer was FEDEX was to answer them on the 18th of this month. Today is the 20th and nothing from Customer Service. A month or more and Nitro has my money, I bet FEDEX has been paid, and me, NOTHING. I have been in RC modeling for 25+ years, used mailorder both in the states and overseas with complete satisfaction, until now. Nitro has a big statement concerning Customer Service and we the customers are there number one priority with a promise to answer all emails etc. You sure couldn't prove that by my experience. Why I have to provide the tracking numbrs when Nitro did the shipping, don't they keep any records?? Is it a company that when the product is out the door the warrenty is over?? How do you ever expect to get repeat business?? Gerald Nichols San Diego CA Hi, we have been calling fedex for over 3 weeks and we feel your frustration too [:(]. Everytime we asked for the status of your case, they have been giving us a run around so we'd decided to just reship u the stuffs today and see how fedex gonna compensate us on the lost [:o] ... and in a few weeks we will sign a contract w/ UPS and they have promised better service than fedex [:D] ... anyway, one of guy will give you a call today so hang in there!
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