Issues with Advantage Hobby  
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All Forums >> Radios, Batteries, Clubhouse and more >> Off Topic Forum - Planes/Helis >> Issues with Advantage Hobby
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Issues with Advantage Hobby - 1/2/2007 8:38:17 PM   
RaySan69


 

Posts: 1
Joined: 11/23/2006
From: , CA, USA
Status: offline 		I usually try to avoid posting negative comments regarding vendors. However given my frustrations and lack of response from Advantage Hobby, who claims to be an RCU partner, I feel obligated to share my experience. My last email below was sent on 12/30 without any response so I called them and only received a high level explanation without any apology:

Dear Advantage Hobby Customer Service,

I just wanted to share my frustration and get explanation on my first and most likely last order with Advantage Hobby. I got your advertising as a partner of RCU and based on reading some feedback on the forums I decided to give Advantage Hobby a try. Here is what happened:

- Placed my order 12/18 in the morning
- Sent email on 12/20 asking why my order was still pending and didn't receive any response
- Got a shipping notification on 12/21 (so much for same day shipping!)
- Order arrived on 12/28 with missing items (no email or explanation by Advantage Hobby)
- Got home on 12/29 and went through the included invoices and managed to figure out some items were back ordered and one item was refunded (Why did you show them as available?)
- Went to your site and all I could see was the original In-Process invoice without any explanation or breakdown
- Called your customer service, but unfortunately it was after hours and will have to wait until next week

So, if I get lucky I will find an open local hobby shop tomorrow to get my heli flying. If that happens I will have to call and figure out which items to cancel, etc. If not, I will have to call regardless to get an explanation.

As you can imagine, I am not very pleased. Hopefully the recommendations on-line were genuine and my order was an exception and somehow fell through the cracks. I would appreciate an explanation to set the record straight and figure out how to proceed.

Best Regards,
Ray
       Post #: 1

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All Forums >> Radios, Batteries, Clubhouse and more >> Off Topic Forum - Planes/Helis >> Issues with Advantage Hobby
Page: [1]





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