quote:

ORIGINAL: Chumley

Gary,

I too tried to be nice and work with Tim. He made promises, but never delivered. The last message I got from him was asking for the number off my case and chastising me for an email that he mis-read. I sent the number off the case, but never recieved anything. I thought I was getting a reasonably priced motor, but based on the use I got out of it, it's too expensive. Tim says there are parts available for these motors, but I have no idea how to get them. I hope you have better luck.

Chumley

quote:

ORIGINAL: johndou

The R/C hobby industry is relatively small compared to many other hobby industries. Because it's so small the customer has much more power and influence on the smaller companies out there. Hence we can demand more from the people we buy from.

For those companies that don't supply good customer support, or "rip" people off, the news of their actions travels fast and ferious through these web pages. And, the results are usually pretty devastating. Copperhead Aviation seems to have shot themselves in the foot - this is not the only issue that's plagueing them right now. Hopefully they can reinvent themselves and imerge better then they were. Because if they go away entirely, we as consumers could be hurt in the long run.

Yes, we can call a Spade a Spade. But, we also need to be understanding, and somewhat forgiving. I won't be buying anything from Copperhead Aviation anytime soon. I'm not much of a gambler. And, right now I see their products as a gamble to buy because of the lack of customer support they seem to be profiding. And, because of the apparent dishonesty of it's owner. But, I certainly hope that they can recover from these problems. When the small ones leave the only one's left are the big ones and then the consumer is at a disadvantage. On the other hand - if they don't correct their problems, having companies like this in our hobby can be disasterous.