I know, tangent.....  
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All Forums >> RC Helicopters >> RC Helicopter General Discussions >> I know, tangent.....
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I know, tangent..... - 3/12/2002 5:55:15 AM   
theramman


 

Posts: 14
Joined: 12/28/2001
From: Lake Villa, IL, USA
Status: offline 		I disagree about resolution in a public forum. Many items have been casually discussed on BBS boards that have created many a resolution. Just my experience with the Thunder Tiger EK4 was proof to that. I think this is a casual hobby, and everyone involved would like to believe problems could be discussed in an open forum to come to a collective resolution. I don't believe many would disagree with that point. Anyways, back to the point at hand, I can't compare the Quick .60 to anything other than the Raptor 60, and all I can say is that the Quick .60 is a well engineered machine with quality components requiring no upgrades, where on the other hand, the Raptor .60 requires a bit more work to get it to compete with the level of smoothness offered by the Quick .60.

(in reply to gjsinke)
       Post #: 76

Quick 60 Pro & HHI - Anyone have any experience? - 3/12/2002 5:56:28 AM   
gjsinke


 

Posts: 66
Joined: 2/1/2002
From: Norcross, GA,
Status: offline 		[QUOTE]We included 3mm pivot balls instead of two 2mm, so he tried to tap them himself to 3mm[/QUOTE]

WHO screwed up?

[QUOTE]If this was a manufacturing defect or our screw up we would have no problem replacing the item in question, but it is not, this is someone who has a used helicopter with an unknown number of flights on it[/QUOTE]

You have determined it is NOT a manufacturing defect...based on what?
Here's an exerpt from the add, here on RCU, from the seller, who, BTW, has defended HHI outside this thread. But I suppose even your good customers 'might' lie.

[QUOTE]Heli hovered 4 times never crashed [/QUOTE]
[QUOTE]This heli package is only 2 months old and is in mint like new condition. [/QUOTE]

If your policy is to warrant only to the original purchaser...then so be it...that's all you had to say. But to focus on 'not my fault' probabilities without any evidence, well, that just profiles your character. No one here has asked for carte blance never ending warranty policy.

[QUOTE]As for an olive branch, he said that in fact this was just a test in the first place, no bearing is going to fix this. [/QUOTE]

More than once through this thread, i have tried to keep the door open for you to communicate your position in respect to knowing there are always two sides to the story. I only mentioned the 'test' after the fact...not in the first place. This indeed was intended as another opportunity for you to explain your customer service policy. You were not set up to fall in a trap...you did it all on your own.

[QUOTE]We have had people in the past send whole helis back, clutch assemblies, motor stacks and we looked at them, gave our opinion, and when need be fixed what needed it. [/QUOTE]

You mean I'm not the Lone Ranger here with a few bearings that are destined to cause failure in time and possibly take out the other $2000.00 worth of stuff on this bird? I don't think so.

If anything here Jon, I'm sure you guys aren't all bad, but maybe the lesson should be yours to learn. It might be time to look in the mirror and see how you are treating your customers. ALL of them.

Sincerely,

Jim

(in reply to gjsinke)
       Post #: 77

Quick 60 Pro & HHI - Anyone have any experience? - 3/12/2002 6:06:34 AM   
Butch R


 

Posts: 39
Joined: 12/9/2001
From: Alma, Kansas
Status: offline 		John, I see your point, but. This was your chance to do something here for a quick owner and ultimatly stop this thread. Come on! How much could these bearings cost ( your cost). There are several heli forums that exsist, RCU, RM and runryder. Why here? You may enjoy what you do but having to defend someone, or circumsatances that you don't have control over is pathetic. Ron Lund called me at 7:00 PM one night just to see if he could help me with some CF tail fins. I'm in the same time zone so he was working later than me and with the prospect he was not going to get a sale. John, I feel for you because you have replied to my emails, before I got to talk to Irwin himself. Before he was done with me I felt ashamed to fly concepts. He told me that they were going out of business. That was before the Caliber 60. Hum go figure.

Butch R

(in reply to gjsinke)
       Post #: 78

Quick 60 Pro & HHI - Anyone have any experience? - 3/12/2002 8:33:54 AM   
JonYuhas


 

Posts: 45
Joined: 2/27/2002
From: coopersburg, PA, USA
Status: offline 		Jim,

If what is going to resolve this matter is indeed some bearings, then I will be more than happy to do that. You need to understand our position in that if we just give away new bearings or new swashplates or new clutches or new whatever to whomever said something was wrong, we would be out of business. This is why whenever we have a problem like this, we ask to have the old item sent back to us, so we can see it, and then we either repair it or replace it. I don't see how this is a bad policy.

I did not really see this as a legitimate issue because of its placement in this public forum compiled with fact that this isn’t the first owner. I feel that if there was a legitimate claim for a new bearing the customer would call us or email us and we would discuss it directly.

As for a public forum being used for solving problems, I do agree that a public forum is a great place to resolve problems like, my tail is wagging and what should I do? Or, I can't figure this or that out, any insight? I don't think a public forum should be used to get an item replaced from the manufacturer. We’re not even talking about a flaw in the helicopter overall, we’re talking about a person who has a bad bearing or two.

As for Irwin's opinions on other helicopters, all I can say is he believes in what he is doing, and treat his opinions as just that, his opinions.

Oh well, good night, I hope I see something good in the morning.
Jon Yuhas

(in reply to gjsinke)
       Post #: 79

A little more positive..... - 3/12/2002 7:06:00 PM   
theramman


 

Posts: 14
Joined: 12/28/2001
From: Lake Villa, IL, USA
Status: offline 		Well that last statement is beginning to sound a little more positive! And I think that's really all we were waiting to hear. Just send it in, can't ask for more than that, that's the way everyone else does it......

(in reply to gjsinke)
       Post #: 80

Quick 60 Pro & HHI - Anyone have any experience? - 3/13/2002 2:32:57 AM   
gjsinke


 

Posts: 66
Joined: 2/1/2002
From: Norcross, GA,
Status: offline 		Jon,

Thank you for your consideration. Please understand this thread was not started so I could get some free bearings. In fact it was midway when I even discovered I have this problem! Nor was I asking you to go against the grain of your company's policies, but I still don't know what your warranty policy actually is! I wanted to hear other's experience with the Quick. The scant few were very positive. That says a lot for the heli, yet little for your company. Granted, Jon, you cant please all of the people all of the time and there are unscrupulous people out there that will try to scam you. I believe if HHI changes their thought process that this is the exception as opposed to the rule, perhaps you will be on the road to mending your reputation here. The whole picture is that if you screw someone, you end up getting screwed yourself, whether you are the customer or the vendor! There are many lessons to be learned here. I have learned and I hope you have too. I wish to commend you Jon, and HHI for your participation here. To stand in the line of fire and defend yourself is great. But I think if you do it with positive influence, as opposed to negative, you might have a chance. Bottom line, be honest, dependable, competitive and above all...be NICE...and your business will thrive. Good luck to you.

Signed,
(The illegitimate 'person' with a bad bearing or two) I.E. (potential customer, person that could contribute to your paycheck OR disgruntled customer that could contribute to your demise)
Could be any consumer, Jon...the choice is yours.

Sincerely,

Jim

(in reply to gjsinke)
       Post #: 81

The Quick - 3/13/2002 4:41:14 AM   
theramman


 

Posts: 14
Joined: 12/28/2001
From: Lake Villa, IL, USA
Status: offline 		I would, since you got the bird for essentially free, try and give it a whirl. It sounds like you have nothing to loose! I actually am not product loyal, which doesn't sound like a good thing, but I really like to give every manufacturer a chance when they release what looks to be a new, innovative product (tends to be a little expensive on the wallet, but what hobby isn't!). I wish there were some other people providing input on this bird, and if there is anyone out there that can comment strickly on the preformance on this bird in their own opinion, I'd like to see what other people's experience has been.

(in reply to gjsinke)
       Post #: 82

Quick 60 Pro & HHI - Anyone have any experience? - 3/15/2002 2:59:04 AM   
gjsinke


 

Posts: 66
Joined: 2/1/2002
From: Norcross, GA,
Status: offline 		I too wish there was additional input on the product. Again, too bad as it looks like a nice machine, yet there is reluctance to purchase by the masses. As I stated before, I'm new to heli's and have a shuttle to learn on. If I do fly the Quick, it may not be for awhile and AFTER I buy some replacement bearings. It does make sense to learn some 3D on this instead of crashing a new Fury or the like. However, I would be skeptical to post anything else re: the Quick in this forum. It is a shame but I have learned!

Jim

(in reply to gjsinke)
       Post #: 83

Quick 60 Pro & HHI - Anyone have any experience? - 7/12/2002 6:15:11 PM   
VarioRCHelos


 

Posts: 34
Joined: 1/5/2002
From: laplace, LA, USA
Status: offline 		Fellow flyer's: I have been doing business with HHI since 1991.At no time have I EVER had a problem with Irwin Siner,or any product he sold.I am not saying everyone is perfect just human,what would you do? I like the Quick 30/60 and would have no problem flying either one.They all work the same way,go up and down and sideways and back...... I wish i could have every helo out there.Keep it FUN! Thanks Mark Spies Horizon Helicopters

(in reply to gjsinke)
       Post #: 84

Quick 60 Pro & HHI - Anyone have any experience? - 7/13/2002 4:41:56 PM   
Steve Campbell


 

Posts: 4195
Joined: 12/8/2001
From: Zachary, LA, USA
Status: offline 		They say miracles do happen...

Steve

(in reply to gjsinke)
       Post #: 85

Quick 60 Pro & HHI - Anyone have any experience? - 2/26/2003 12:27:50 PM   
Dwayne B


 

Posts: 16
Joined: 2/4/2003
From: Lexington, NC, USA
Status: offline 		I stumbled on to this thread at 12:00am when i typed in Quick, I was wanting to know about how many flight's the belt and clutch were good for on the Quick Pro 30. Im new to heli's and i still use the training pod.(360 rodopod) And it is fairly heavy. As i started reading i got to a point where i couldn't stop, now it is 2:00am (yes im a slow reader)not to mention this has strung over 5 pages.
I have about 1 and 1/2 gallons through my quick now, how long should these 2 components run before i change them. And please don't reply with hhi is junk and steve is worthless. I started with a hawk III and now have a hawk sport also, and all 3 perform great, (to my ability anyway) But i will be honest the quick is stronger, smoother and easier to hover out of all of them. If this is allready posted somewhere else just shoot my the post
Thanks
Dwayne

(in reply to gjsinke)
       Post #: 86

Quick 60 - 3/19/2003 10:20:33 AM   
English Shaggy


 

Posts: 1
Joined: 3/19/2003
From: California
Status: offline 		First time on this RC Heli forum, i'm a big RC heli fan. Not for my particular heli skills (i still get disorientated with nose-in hover !), but seeing what other guys can do with a 15 pound piece of flying missile is something else.

I won't get involved in all the flame bait apparently rife in this thread, just want to tell you guys my experience with Quick and the distributor HHI.

I've flown (3 iterations) of the Kyosho Nexus 30 for the past 4 years. Great beginners heli, and relatively cheap. Decided to move up and take the hobby a bit more serious. I read a few articles and reviews (in Rotory Modeller) and as an engineer, decided on the Q60 Pro (Carbon). It cannot be doubted that the quality of an aluminium (english !) and carbon heli kit is a world away from a plastic airplane.

HHI, and in particular, Irwin, Jon and "ET" have been nothing but helpful in giving me advice and replacing a few supplied parts that i believed were not quite up to the job.

So you know, i'm a racecar engine guy and everything in my book, should be "fit for purpose". A few bits, like the landing gear dampeners, i didn't consider to be good enough for a quality model like this - mc master carr stocks an industrial version for a few dollars, so for the cost of a burger that little issue is resolved.....No big deal.

I've lashed out on a OS70-SZH engine, a Futaba 9ZWC2 transmitter, GV1 governer, 502 gyro and the best servo's i could get, and my opinion, for what it's worth, is that this should end up as a real top of the line model when it's finished (a few months away - the indycar season has started and will eat up my modelling weekends!).

For the nay-sayers, all i can say is have a look at the quality of one of these Quick 60 models at a flying field and make up your own mind. And as for the support, try e-mailing Kyosho and asking them why their Nexus 30 has 3 different length tail drive wires and will they replace the 2 incorrect length ones you just bought - i know the reply, i tried it !

Kev K

_____________________________

The Shagmeister

(in reply to gjsinke)
       Post #: 87

Quick 60 Pro & HHI - Anyone have any experience? - 3/20/2003 4:43:38 AM   
AdamB


 

Posts: 452
Joined: 1/24/2003
From: Reading, PA, USA
Status: offline 		Since there has been so much talk about replacing bearings, I just thought I'd like to add:

1) I bought a Quick .30 carbon pro (New)

2) I had a tail bearing come apart after a nasty crash. HHI replaced it for free. They also took apart the tail pitch slider and cleaned it... free.

I've always gotten good deals and always received good customer service. I ordered a new canopy, it arrived with a crack in the gel coat. I drove to Coopersburg, they replaced it free. Now I could have just dropped it, bent it or whatever to crack the gel coat. It didn't matter, they replaced it free.

Maybe it's just because I am a loyal customer, but I've always gotten treated right.

I've not had a problem with any of the Quick parts. In fact, I'm still on my first set of landing gear dampers, even after flying with training gear.

When I was first learning, they even offered to help me if I came to their flying field. I didn't take them up on the offer, since the dealer I bought the Quick at took her up for her first few flights to work the bugs out. Still, it was nice of them to offer.

BTW, I lover the way the Quick flies. I even have my first Canopy which is the one I normally use. A little bit of fiberglass repair and it is still together. I think the whole kit oozes quality.

I just today ordered some tail parts (I had a bent shaft), and I'm sure I'll receive it w/o problem.

There is a saying, you attract more flies with sugar than vinegar. Maybe, If I would have given attitude to HHI, they would have returned it. But I didn't, and they didn't.

Just my $.02


_____________________________

-Quick 46 Carbon Pro
-Shuttle Plus

(in reply to gjsinke)