The Nitro Planes Customer Service Saga Continues  
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All Forums >> RC Airplanes >> ARF or RTF >> NitroModels Support >> The Nitro Planes Customer Service Saga Continues
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The Nitro Planes Customer Service Saga Continues - 2/22/2007 10:53:24 PM   
sw1241



Posts: 144
Joined: 2/1/2002
From: Ashtabula, OH, USA
Status: offline 		Well lets see Three days after getting a email w a tracking number, UPS still hasen't scanned my package in to their system, $14.66 shipping and handling to send a pkg 8 miles, but thats ok, i can deal w that but i could have drove there and back in 1 hour, hopefully they will at least give the pkg to UPS today so i can have for Friday for show and tell at the field this weekend
New update :: Its Friday the 23rd and still no record of ups PICKING up a box at N P for the tracking number that they gave me, no answer from an email hmmm, they have debited my credit card on Monday the 19th and still haven't sent my order 8 miles down the freeway

< Message edited by sw1241 -- 2/23/2007 3:28:27 PM >

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RE: The Nitro Planes Customer Service Saga Continues - 2/23/2007 9:50:11 PM   
sw1241



Posts: 144
Joined: 2/1/2002
From: Ashtabula, OH, USA
Status: offline 		Friday ,1:45 pm no answer on the main phone line ,sent two fax's asking for assistance, i pm and i email, no replys to anything, Nitro planes has $101.00 dollars of mine and I have nothing and can't get an answer to my questions

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I Buy I Build I Fly I Crash
I Buy I build I Fly I Crash

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RE: The Nitro Planes Customer Service Saga Continues - 2/23/2007 10:11:24 PM   
sw1241



Posts: 144
Joined: 2/1/2002
From: Ashtabula, OH, USA
Status: offline 		Well some sucess, 2:07 pm customer service line finaly answered, talked to Paul, was told that the reason no plane, was that they were sold out, I asked for a refund and was told it would happen, why not a email on tuesday that they were out of stock and i would have been happy, it will be interesting to see how long before i get my credit on my card.

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I Buy I Build I Fly I Crash
I Buy I build I Fly I Crash

(in reply to sw1241)
       Post #: 3

RE: The Nitro Planes Customer Service Saga Continues - 2/23/2007 10:16:22 PM   
lrtx1



Posts: 177
Joined: 5/12/2006
From: Alachua, FL, USA
Status: offline 		I have not had anything but good service from NP. This time I am getting concerned though. I pre-ordered the Zlin Z-50 on the 10th of Feb. They Est. shipping date of Feb 20th. My status is still on hold, although they took the est. shipping date off their website, like they are ready to ship. I sent a PM and got no response. At least they haven't debited my money yet.

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Layne

(in reply to sw1241)
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RE: The Nitro Planes Customer Service Saga Continues - 2/23/2007 10:34:34 PM   
sw1241



Posts: 144
Joined: 2/1/2002
From: Ashtabula, OH, USA
Status: offline 		I knew going in that the service left a LOT to be desired, but this is to the point of being" I DON'T GIVE A D**M ABOUT YOU AS A CUSTOMER".Good luck on the Zlin

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I Buy I Build I Fly I Crash
I Buy I build I Fly I Crash

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       Post #: 5

RE: The Nitro Planes Customer Service Saga Continues - 2/23/2007 11:34:19 PM   
sw1241



Posts: 144
Joined: 2/1/2002
From: Ashtabula, OH, USA
Status: offline 		UPDATE: 3:30 pm, still no refund on my credit card, I am willing to bet that it takes me as long to get a refund as it did to find out they didn't have what i ordered in stock

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I Buy I Build I Fly I Crash
I Buy I build I Fly I Crash

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       Post #: 6

RE: The Nitro Planes Customer Service Saga Continues - 2/23/2007 11:52:16 PM   
LANNYBOB



Posts: 872
Joined: 7/6/2003
From: defuniak springs, FL, USA
Status: offline 		right sw 1241 anytime your in need of a refund it takes thirty years, but ohhh when you buy something, they charge your credit card immediately and they get their money within seconds but when you need yours back its always a hassle. thats why i only deal with local guys that way i can show up at thier place of business and raise hell until the cops show up.

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LIVE LONG AND FLY LOW

ITS NOT THE END OF THE WORLD BUT YOU CAN SEE IT FROM HERE

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       Post #: 7

RE: The Nitro Planes Customer Service Saga Continues - 2/24/2007 5:25:53 AM   
sw1241



Posts: 144
Joined: 2/1/2002
From: Ashtabula, OH, USA
Status: offline 		Well at least i got an email w a 8:30 pm western time stamp saying that my "shipment" had been canceled from UPS, also got a email from N P saying "thanks for your order" what is up w that, but still my Credit Card hasn't been credited back for the amount of the sale

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I Buy I build I Fly I Crash

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RE: The Nitro Planes Customer Service Saga Continues - 2/24/2007 3:49:17 PM   
cjtyped


 

Posts: 154
Joined: 12/23/2003
From: Derby, KS, USA
Status: offline 		i didn't know nitroplanes was in ohio. could you be confused with another distrubitor?

(in reply to sw1241)
       Post #: 9

RE: The Nitro Planes Customer Service Saga Continues - 2/24/2007 9:02:38 PM   
sw1241



Posts: 144
Joined: 2/1/2002
From: Ashtabula, OH, USA
Status: offline 		Ashtabula is where I am from, not where i Live, I work about 8 miles down the 605 freeway from their warehouse, and for another update, its Sat., the 24th at one oclock and i still don't have any refund on my credit card and i defently don't want their product, they offered to ship me a 40 size in the same model, however i don't do 40 size so i have no need for a 40 size.

Sat pm update:: 4:30 pm, have sent numerous pms today trying to get my payment back, no answer back so far, only contact from N.P. from monday the 19th has been a Paul that answered the phone on friday afternoon promising to refund my card and a pm from nitrostaff asking if i wanted a 40 size and a 20% discount, all i want is my money back, how hard is that, it can be done in an instant,

< Message edited by sw1241 -- 2/25/2007 12:33:27 AM >

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I Buy I Build I Fly I Crash
I Buy I build I Fly I Crash

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RE: The Nitro Planes Customer Service Saga Continues - 2/25/2007 1:34:17 AM   
sw1241



Posts: 144
Joined: 2/1/2002
From: Ashtabula, OH, USA
Status: offline 		a piece of thought from their ( N. P.) web site



Since NITROMODELS may still be a fairly new company for a lot of people, we understand your first concern when buying from us. You may be concern about the price we give and you probably wonder WHY IS IT SO CHEAP? Well, you'll not the first one and will not even come close to being the last one to wonder why! The answer is fairly simple! We like to see happy customer so we can feel good about ourselves! But of course, we like to build good relationship with everyone and keep a happy tie with you!

There's a few things we can guarantee you for our products: 100% GOOD PRODUCT, 100% LOW PRICE, 100% E-MAIL CUSTOMER SERVICE (our phone can be very busy sometimes so if you need to talk, best time to call is 5-7 PST M-F), 100% CUSTOMER RELATIONSHIP. Most of our ARF kits can be built by amateurs and a few of them require very knowledgeable people. If the kit is fairly hard for you to build, just write an email to our VP at admin@nitroplanes.com and see if he can find help for you!


ONLY PROBLEM IS THAT THEY RESPOND TO NOTHING, EMAILS, FAX'S AND PHONECALLS ALL GO UNANSWERED EXCEPT THEY ANSWERED ONE TIME ON FRIDAY AFTERNOON AND PROMISED TO ISSUE REFUND, OVER 24 HOURS LATER AND THEY STILL HAVEN'T DONE IT!!!!!



< Message edited by sw1241 -- 2/25/2007 1:35:30 AM >

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I Buy I Build I Fly I Crash
I Buy I build I Fly I Crash

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RE: The Nitro Planes Customer Service Saga Continues - 2/25/2007 3:35:12 AM   
cjtyped


 

Posts: 154
Joined: 12/23/2003
From: Derby, KS, USA
Status: offline 		Take a chill pill. Nitrostaff has been out of the country for about a month. He seems to be the best person to deal with. If you think they're trying to rip you off, why not contact your credit card company?
I have bought 3 planes from them, and never have had a complaint. Either I have been lucky or you haven't; just relax a little bit. They'll come through for you. What did t his plane cost you? $100? Tray and be a little more patient.
I know it's an ARF world and we all want it NOW. Sometimes we don't get what we want. Be patient.

(in reply to sw1241)
       Post #: 12

RE: The Nitro Planes Customer Service Saga Continues - 2/25/2007 6:36:13 AM   
sw1241



Posts: 144
Joined: 2/1/2002
From: Ashtabula, OH, USA
Status: offline 		YOU CHILL,
THEY HAVE MY MONEY, DOESN'T MATTER IF ITS A BUCK OR A HUNDRED OR A THOUSAND, AND I AM GLAD FOR YOU, HOWEVER THEY CHARGED MY CARD W NO PRODUCT TO SHIP AND THEN MADE OUT A UPS SHIPPER AND LEFT IT LIKE THAT, I DON'T WANT THEIR darn ARF AND I DONT THINK THAT THE WHOLE COMPANY WENT TO GERMANY, HOW DID THE TRANSACTION GET DONE TO BEGIN WITH? THE PERSON THAT RAN MY CREDIT CARD NUMBER COULD EASILY RUN A CREDIT AND GET IT OVER WITH.
I AM SHARING MY EXPERIENCES WITH THIS FORUM AS THEY OCCUR AND JUST MAYBE N P WILL COME TO UNDERSTAND WHAT TRUE" A* CUSTOMER SERVICE"(a quote from their web site also) REALLY IS, BEFORE THEY WENT TO GERMANY, THEY DID A POST ABOUT HOW THEY WERE HIRING MORE PEOPLE TO HANDLE CUSTOMER PROBLEMS AND TO BETTER MONITOR THIS FORUM, THAT HAS NOT HAPPENED AS FAR AS I CAN SEE

< Message edited by sw1241 -- 2/25/2007 6:45:25 AM >

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I Buy I Build I Fly I Crash
I Buy I build I Fly I Crash

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       Post #: 13

RE: The Nitro Planes Customer Service Saga Continues - 2/25/2007 8:22:37 AM   
opjose



Posts: 5473
Joined: 11/26/2005
From: Poolesville, MD, USA
Status: offline 		sw1241:

Sorry to hear about your problems.

Most of the NP staff is out at the WRAM show apparently, and I'll bet no one is answering e-mails at the moment.

Keep e-mailing them. I'll bet you'll get a response next week.



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Build em'', fly em'', crash em'' and build more.

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       Post #: 14

RE: The Nitro Planes Customer Service Saga Continues - 2/26/2007 4:45:28 PM   
sw1241



Posts: 144
Joined: 2/1/2002
From: Ashtabula, OH, USA
Status: offline