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RE: Let's try again DL-50 - 3/20/2007 1:43 PM   
hvac


 

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From: brownsburg, IN, USA
Status: offline 		scott's goal is to provide fairly priced gas airplanes and engines, so more people can afford to get in to larger gas airplanes. for those of you that insist on buying from some ebay person or some shop overseas more power to ya, but dont expect scott to support you or the product. these engines are not exclusive to anyone. there are four or more people selling the 3mm and DL50. any engine he sells directly to a customer will be stamped to identify it as his customer. he will fully support those products and offer warranties, parts support and technical support. he is already getting questions from people that have already purchased an engine from somebody else. what do expect him to do in situations like that? call the person or website you bought it from, not scott. everybody on rcu ****es about customer service and support and here we have a new usa shop trying to provide local support and service for a very good new product, but not one person has bought a new engine directly from scott yet! both of these motors are very good quality products at very, very good prices. $390 with a muffler, ignition and a warranty for the 3mm. I have one and it runs fantastic. Thats 1/2 the price of the "name" brands. i just dont get it. what ever you decide to do, have fun doing it. Thats why I fly.

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RE: Let's try again DL-50 - 3/20/2007 2:14 PM   
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Status: offline 		That is a very good price, for a nice engine.

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RE: Let's try again DL-50 - 3/20/2007 3:30 PM   
nmking09



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Status: offline 		Almost sounds like an advertisement!!!!

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RE: Let's try again DL-50 - 3/20/2007 3:58 PM   
Antique



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RE: Let's try again DL-50 - 3/20/2007 4:17 PM   
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Status: offline 		RCIGN1,

I've got a question for you that is somewhat related to the advertising post by hvac above. When someone sends you an engine for service (or contacts you about getting service), do you care where it came from or where they bought it (or even what kind it is), or are you just interested in fixing it and getting a fair price for your service? I'm just curious.

Thanks,
Gary

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RE: Let's try again DL-50 - 3/20/2007 4:41 PM   
PlaneKrazee



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Status: offline 		Horizon and Great Planes won't provide waranty service for items purchased through other channels. They will sell parts and service for those items, that is good faith customer relations.

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RE: Let's try again DL-50 - 3/20/2007 4:59 PM   
GMoneyPit



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Status: offline 		I understand the warranty issue, I was not referring to warranty repairs. I was talking about general repairs. Seems to me that business is business. To someone like RCIGN1, who has been doing this for at least 20 years and knows 2 stroke gasoline engines inside and out (I'm sure he knows more than that, I'm just being specific here), seems like he'd be able to fix any kind of engine and I'm sure he probably does. Maybe that's what I missed in hvac's post, perhaps he was just talking about warranty service. To me, it sounded like he (dawghouse) would not service engines other than the ones he sold, even if it was not a warranty issue. That's why I asked RCIGN1 the question. I obviously misread hvac's post as he must've been talking about warranty service and if so, I completely understand the stance that dawghouse is taking. Plus, I don't blame him, what is he to do? Sorry to bug everyone with this off-topic thought.

Gary

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RE: Let's try again DL-50 - 3/20/2007 5:04 PM   
bahamadude



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Status: offline 		The policies of companies are different where ever you go. Just cause horizon dont service products that haven't been sold under their umbrella, that means other companies dont do it ??

This is fruitless.

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RE: Let's try again DL-50 - 3/20/2007 5:24 PM   
bubbagates



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Status: offline 		Gary,

I think everyone here would agree that knowing where to get service for this engine and how to go about it is very important and is the last reason why I have not bought one yet. I'm all for nice powerful inexpensive engines but I refuse to stick any engine onto one of my planes that may at any time quit because of workmanship issues and not be able to get warranty work done. If someone does not want to work on an engine for whatever reason, that is their right but it's great customer and business relations if they do.

Here's an good example that I can complete document via PM if anyone really wants to know.

I own another brand that is only sold by two places here in the US. I bought it from one of them and it had problems with the ignition. It was sent back to the original place of purchase and they said nothing was wrong and I reinstalled it to find I still had the same problem. After a few phone calls and doing tests that were suggested that I had already done, I finally called the other distributor and explained the issue, he offered to have a look at it and fix it under warranty if that is what it was. I sent it to him with the express statement in email and a note in the box that since I did not purchase the engine from him I would gladly pay for the parts and labor and deal with the manufacturer myself.

Needless to say this distributor replaced what I had said it was all along and never charged me a dime, even for shipping. You can bet he'll get my next order even though he is 2000 miles away where the other is less than 100 miles away. Customer service is everything to me and I feel safe in saying that it is to all of us. I

Now if this turns out to be a decent engine using quality parts, as it's starting to look that way between Boss's and Ralph's reports and we have a reliable source for parts and repairs then you can bet I'll jump on this as well.

< Message edited by bubbagates -- 3/21/2007 1:17 AM >

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RE: Let's try again DL-50 - 3/20/2007 5:40 PM   
GMoneyPit



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Status: offline 		Bubba,

You summed up my thoughts perfectly, without beating around the bush like I was trying to do.

Thanks,
Gary

Edit:

p.s. I'm hangin' around here waiting to hear about the other engines being tested by Ralph. I'm not sure where he'll post the link to the new thread so I'm watching this one, give me the V45 any day!

< Message edited by GMoneyPit -- 3/20/2007 5:52 PM >

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RE: Let's try again DL-50 - 3/20/2007 5:43 PM   
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Status: offline 		This is probably why I'm going to buy one of Ralph's G-62's. I haven't checked with him yet for sure, but I do know that Horizon will not warranty a new Zenoah if bought elsewhere. I have the feeling that Ralph will do whatever he can to fix a problem fairly unless I dirtnap the engine .
That being said, I've never heard of a Zenoah that did not outlive it's owner if properly cared for and maintained.

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RE: Let's try again DL-50 - 3/20/2007 8:18 PM   
Antique



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Status: offline 		I'm not a hobby shop or dealer, soI fix all engines, wherever they came from...When I started this business I asked Jim Goad of ISC International if my conversion would void the warranty, he said no...Don't know what Horizon's policy is, they don't want anyone other than store front hobby shops selling their Zenoahs....
If anyone thinks a repair should be covered by the original warranty the engine should get sent to wherever it came from...Otherwise, heck yes, I will work on it....

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RE: Let's try again DL-50 - 3/20/2007 10:22 PM   
SERCE



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Status: offline 		Well, got my DL50 engine today.
Mounted it on my test stand and it fired right up.
Although !!!!!! No high end. Idles fine but when I push up the
thottle to it's transition into high, it boggs down and quits right away. ???
I sprayed carb cleaner in the high needle hole but no luck. Then I ran out
of time.

I guess I have a problem with my carb as did BossHoss.
Any ideas guys ???


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RE: Let's try again DL-50 - 3/20/2007 11:01 PM   
nmking09



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Status: offline 		contact your supplier and get a new carb.

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RE: Let's try again DL-50 - 3/20/2007 11:16 PM   
bubbagates



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Status: offline 		everyone was wondering when/where ralph was going to start a comparison thread, me thinks he has

http://www.rcuniverse.com/forum/fb.asp?m=5590852

< Message edited by bubbagates -- 3/20/2007 11:17 PM >

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RE: Let's try again DL-50 - 3/20/2007 11:23 PM   
SERCE



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Status: offline 		Maybe Ill just send it to RCIGN1 and tell him it's in warranty ?


quote:

ORIGINAL: nmking09

contact your supplier and get a new carb.




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RE: Let's try again DL-50 - 3/20/2007 11:29 PM   
PlaneKrazee



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Status: offline 		My response was pointed to the fact I think a importer should offer parts and service to all equipment of that brand. It is good business and that company would likely get my business in the future. However, unless I could recover costs, I don't think I would warranty items purchased elsewhere either.

HVAC, take care and have a good flight.

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RE: Let's try again DL-50 - 3/21/2007 12:33 AM   
Antique



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Status: offline 		The DL50 here had a Walbro carb on it and was fine, see the test results above...

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RE: Let's try again DL-50 - 3/21/2007 12:44 AM   
jrjohn


 

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quote:

ORIGINAL: bubbagates

Gary,

I think everyone here would agree that knowing where to get service for this engine and how to go about it is very important and is the last reason why I have not bought one yet. I'm all for nice powerful inexpensive engines (I.E.. throw away engines) but I refuse to stick any engine onto one of my planes that may at any time quit because of workmanship issues and not be able to get warranty work done. If someone does not want to work on an engine for whatever reason, that is their right but it's great customer and business relations if they do.

Here's an good example that I can complete document via PM if anyone really wants to know.

I own another brand that is only sold by two places here in the US. I bought it from one of them and it had problems with the ignition. It was sent back to the original place of purchase and they said nothing was wrong and I reinstalled it to find I still had the same problem. After a few phone calls and doing tests that were suggested that I had already done, I finally called the other distributor and explained the issue, he offered to have a look at it and fix it under warranty if that is what it was. I sent it to him with the express statement in email and a note in the box that since I did not purchase the engine from him I would gladly pay for the parts and labor and deal with the manufacturer myself.

Needless to say this distributor replaced what I had said it was all along and never charged me a dime, even for shipping. You can bet he'll get my next order even though he is 2000 miles away where the other is less than 100 miles away. Customer service is everything to me and I feel safe in saying that it is to all of us. I

Now if this turns out to be a decent engine using quality parts, as it's starting to look that way between Boss's and Ralph's reports and we have a reliable source for parts and repairs then you can bet I'll jump on this as well.


Bubba why do you call these engines "throw away engines" From what I can see they are excellent, I have both the DL-50 and the 3MM so I'm talking from experience. when an over priced DA or 3W runs out of waranty, is it then a throw away too?

John


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RE: Let's try again DL-50 - 3/21/2007 1:17 AM   
bubbagates



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quote:

Bubba why do you call these engines "throw away engines" From what I can see they are excellent, I have both the DL-50 and the 3MM so I'm talking from experience. when an over priced DA or 3W runs out of waranty, is it then a throw away too?


Because that term was used several times in the locked thread, nothing more or less than that. I beleive it came form several people saying that if you dynamite one it's still cheaper buying two of the DL engines versus one of a "name brand" ones

Now as far as the DA warranty is concerned I cannot and will not argue with that, but I've expereinced buying a used older Da50 (early 1000 serial number) and when I called Da with the serial number to get it's history, I was informed that it needed the current upgrades and was told to send it in and it would not cost me a thing other than shipping in both directions and I made it clear I bought it used so for roughly 30 bucks I got a new piston/rod and the carb block mod and a few other small things for literally nothing and had to treat the engine as brand new. I've seen first hand where Da covers warranty to not only the original purchaser but anyone after it as long as the warranty is still valid. Please show me another engine manufacturer does that. Customer service is very important to me and I'll gladly pay extra to get that

As far as 3W I will not even go there....so do not even ask.

I am very interested in the DL engine, as I stated before, I am awaiting parts availability, especially since we now have 2 apparently bad carbs and no clear way to get it replaced under the warranty supplied with the DL. That fact alone is holding me off. Between all reports so far I am impressed and maybe I shoud have never used that term so for that I am going to apologize to the thread.

I will go edit it out as it was wrong

< Message edited by bubbagates -- 3/21/2007 1:24 AM >

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RE: Let's try again DL-50 - 3/21/2007 1:28 AM   
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Status: offline 		Bubba, Like I said I have a DA 50, I took the DA out of my 87'' EF yak and snapped the DL in place and ran it. I don't even want to post my results

John

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RE: Let's try again DL-50 - 3/21/2007 2:09 AM   
closetguy


 

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quote:

ORIGINAL: jrjohn

Bubba, Like I said I have a DA 50, I took the DA out of my 87'' EF yak and snapped the DL in place and ran it. I don't even want to post my results

John


jrjohn
comeone this is what these threads are for,if you like the DL better or the DA?
ENJOY!

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RE: Let's try again DL-50 - 3/21/2007 2:37 AM   
jrjohn


 

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quote:

ORIGINAL: closetguy


quote:

ORIGINAL: jrjohn

Bubba, Like I said I have a DA 50, I took the DA out of my 87'' EF yak and snapped the DL in place and ran it. I don't even want to post my results

John


jrjohn
comeone this is what these threads are for,if you like the DL better or the DA?
ENJOY!


Well, I have a theory. If we hype this engine, the demand will go up, when demand increases, so do the prices. Lets just say I'd like to buy a couple before the price increases. The thing starts and runs beautiful, certainly every bit as good as a DA that costs twice as much.
23x8 NX prop was turning 6600. Transition was spot on, idle..... perfect

there I said it, Next I'll run the 3mm 53cc. I have a feeling the 3mm will be better yet. The only reason I say that is because I feel the DA and DL viberate more than they need to. I think it's because of the single web crank. (cantilevered) The 3mm has a double web crank supported on both ends thus more counterballance and smoother. I wonder if Ralph agrees with this.??

John

John


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RE: Let's try again DL-50 - 3/21/2007 2:39 AM   
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Did you try to richen the low end mixture screw?

Chuck

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RE: Let's try again DL-50 - 3/21/2007 2:50 AM   
SERCE



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Status: offline 		Chuck I
Thanks for the info, I will try this tomorrow.
However, I came home from work today and took a video of my issue.
Here follows the link to the video ---------------

http://www.rcuvideos.com/view_video.php?viewkey=68465b75c721d45db5d3

Thanks


quote:

ORIGINAL: chuck l

w4dnq

Did you try to richen the low end mixture screw?

Chuck




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