pcomm1
Posts: 828
Joined: 3/27/2007
From: Orange County,
CA, USA
Status: offline
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Perhaps back to square one. Clearly, different messages from different people.
This is my understanding:
A California Tamiya vendor in contact with a Tamiya USA rep; emailed Sunday; writing: If you bought the Panther in the USA from a Tamiya USA source; Tamiya USA would stand behind the kit and honor a Panther warranty, whatever that is?
I bought my Panther from Karen at the tank museum and after letting them know that, I did not hear back from Tamiya USA. Silence and games is their solution. 
The Tamiya USA operation is downsized, a lot, and may be just a warehouse, fulfillment and distribution operation now. As your communications from Tamiya stated, it would be true that most Japanese Corporations would require the USA operation to first gain Japanese corporate management and legal approval before any action is taken that would impact a corporate budget.
Continue to apply polite, public pressure on appropriate open forums. So far the posts on various Panther threads probably have worked as a consumer protection service for modelers.
Plus the posts gives one an understanding of the cost involved if you decide to dive in and build a Tamiya Panther kit to RUN like their previous WWII tanks.
All this stuff will take awhile before you see any truthful help (if any) for the first wave of Tamiya Panther builds.
Several thousand modelers have now read this thread, that is important, and will eventually gain boardroom attention at Tamiya.
In a few categories, I have been a great Tamiya customer for years, but their marketing tactics and customer service seems to be at a new all time low.
And half the attacks directed at this thread are no doubt from Tamiya's own paid viral marketers.
John
< Message edited by pcomm1 -- 11/30/2007 3:11:43 PM >
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All Forums >> RC Cars, Buggies, Trucks, Tanks and more >> RC Tanks >> RE: Tamiya Panther ..On its WAY!!!!!!!! 
RE: Tamiya Panther ..On its WAY!!!!!!!! - 
