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O'Brien Hobby experience - 4/13/2007 1:16:53 PM   
mcmike


 

Posts: 576
Joined: 2/19/2002
From: pekin, IL, USA
Status: offline 		I recently purchased servos for my GP Ultimate from these people, at a pretty good price. They advertise items pretty regularly on RCU. Well, the order was placed over 2 weeks ago, and i'm still without servos. To compound my frustration, I check my bank account yesterday, and see a SECOND CHARGE for the servos, another $460 dollars!
So, i get on the phone with them and was assured that the erroneous charge would be reversed immediately. I followed up the phone call with an email to them, just to document our conversation and what they had told me they would do. Now it's 24 hours later, and there is still no credit to my account. I'll be filing a dispute with my bank this morning on the second charge, and since I still havent' received any servos that they tell me were shipped a week ago, I intend to dispute the first charge as well, at least until the merchandise is delivered.

I'll check back on here and let you all know what happens. I find it rather insulting that first they hold the merchandise for 5 days "waiting for the CC to clear their account". that's a first! Then before I even have the package, they turn around and charge me again!

I've sent them another email this morning (with a delivery and read receipt attached to it) asking them to call me ASAP. If things get worked out, meaning the $$$ is back in my account, I'll let everyone on here know immediately.

mcmike

< Message edited by Plane Insane -- 4/17/2007 7:11:33 PM >

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Real airplanes have 2 wings and round engines!
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RE: O'Brien Hobby "our prices can't be beat"... - 4/13/2007 4:12:23 PM   
mcmike


 

Posts: 576
Joined: 2/19/2002
From: pekin, IL, USA
Status: offline 		ok... i'm calming down now... Just got off the phone with Doug @ Obriens. He tells me he has credited my account, and has apologized "profusely" (did I really spell that) about the double charges. He's also forwarding to me the tracking or verification number of the shipment. I guess I may have jumped the gun, not knowing that it takes the money grubbing banks 3 or 4 days to re-credit your account... so, if I may, I'll eat some crow, and if everything goes as Doug is telling me, I apologize for being a bit "miffed", and will let everyone know when I receive the servos, and the credit.

_____________________________

Real airplanes have 2 wings and round engines!

(in reply to mcmike)
       Post #: 2

RE: O'Brien Hobby "our prices can't be beat"... - 4/14/2007 1:15:00 PM   
mcmike


 

Posts: 576
Joined: 2/19/2002
From: pekin, IL, USA
Status: offline 		More from obriens... After 2 more phone calls yesterday evening, I finally get a 'delivery confimation' number rom them. They told me they emailed it to me, but even after waiting over 12 hours, I've got no email from them. Anyway, I checked the number they gave me and it says the package was delivered to GIG HARBOR WASHINGTON! uh, that's nice, but I live in illinois! Was told that I'd get a phone call this morning to try to work things out. I'm now convinced that they're either 1) totally incompetent or 2) totally dishonest and fraudulent. Hopefully, I'll get a refund. Since I put it on a CC, I'm going to have to file another dispute with my bank, after filing one yesterday over the double charges. So far, i'm down about $900, no servos, no answers.

Then in my email this morning, i get an email from Yahoo Shopping, which is where they have their 'store', asking me to review the transaction... I'll review it all right, as well as forward all email correspondence to my local police.

I've never ever bad-mouthed a hobby related retailer in my life, but that just changed.

< Message edited by Plane Insane -- 4/17/2007 7:12:57 PM >

_____________________________

Real airplanes have 2 wings and round engines!

(in reply to mcmike)
       Post #: 3

RE: O'Brien Hobby "our prices can't be beat"... - 4/17/2007 2:19:51 AM   
mcmike


 

Posts: 576
Joined: 2/19/2002
From: pekin, IL, USA
Status: offline 		got the credit today, and got a shipment of servos... that was WRONG! If I ever get the right order, i'll be surprised.


< Message edited by Plane Insane -- 4/17/2007 7:13:15 PM >

_____________________________

Real airplanes have 2 wings and round engines!

(in reply to mcmike)
       Post #: 4

RE: O'Brien Hobby "our prices can't be beat"... - 4/18/2007 6:31:48 PM   
JL636



Posts: 188
Joined: 1/12/2002
From: Sturgeon Bay, WI, USA
Status: offline 		Had a similiar experiance with them. Ordered a servo and waited and waited some more. Emailed them with no response so I called them, the person on the other end stated "oh we just got your money order", problem is I checked with the bank and it had been cashed several days before. Granted my purchase was no where near the dollar value of yours but the situation seems pretty close. I don't like being lied to and as a result of that experiance, I'm done with them. Joe

(in reply to mcmike)
       Post #: 5

RE: O'Brien Hobby experience - 4/18/2007 8:32:14 PM   
bruce88123


 

Posts: 10404
Joined: 11/26/2004
From: Memphis, TN, USA
Status: online 		You think you have problems?

http://www.rcuniverse.com/forum/m_5669012/tm.htm

I feel sorry for both of you. Trust me that these people will never see a nickle from me.

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3-D is for Monster Movies

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RE: O'Brien Hobby experience - 4/19/2007 12:46:13 AM   
mcmike


 

Posts: 576
Joined: 2/19/2002
From: pekin, IL, USA
Status: offline 		I pm'd him (fella in the referenced thread) some of my information, er, misinformation depending on your viewpoint, that I got from o'brien. Was given a usps tracking number today, but typical, I checked this evening, giving the usps system plenty of time to enter the number, and you guessed it. They don't have any record of it....

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Real airplanes have 2 wings and round engines!

(in reply to bruce88123)
       Post #: 7

RE: O'Brien Hobby experience - 4/19/2007 7:06:17 PM   
Josey Wales



Posts: 4657
Joined: 7/27/2003
From: **, NJ, USA
Status: offline 		No doubt ordering from these people was THE WORST experience Ive ever had

No way would I even consider ordering anything there again..plenty of other places to pick from that know how to treat their customers..

_____________________________

Joe

(in reply to mcmike)
       Post #: 8

RE: O'Brien Hobby experience - 4/19/2007 11:49:07 PM   
Redwings


 

Posts: 77
Joined: 1/22/2003
From: Wecrashthem, OH, USA
Status: offline 		I ordered a Kadet from them on March 20th and on a email sent back to me on April 6th they said it would arrive in two to three business days. Well as of today it has not arrived and they have not responded to my 3 emails. STAY AWAY FROM THEM!!!!!!!!!

(in reply to Josey Wales)
       Post #: 9

RE: O'Brien Hobby experience - 4/20/2007 7:53:23 PM   
mscic-RCU



Posts: 939
Joined: 3/29/2002
From: New London, OH,
Status: offline 		It might be time for all of you to file charges with the state attorney generals office and report them to the local better business bureau.

(in reply to Redwings)
       Post #: 10

RE: O'Brien Hobby experience - 4/20/2007 8:15:47 PM   
bruce88123


 

Posts: 10404
Joined: 11/26/2004
From: Memphis, TN, USA
Status: online 		In case you need/want it, here is the info for the BBB for Londonberry,NH

BBB of New Hampshire, Inc.
Website: http://www.bbbnh.org
Email: info@bbbnh.org
Phone: (603) 224-1991
Fax: (603) 228-9035
25 Hall Street, Ste. 102
Concord NH 03301

IMO you certainly need to raise some attention to this guy. In all fairness, be sure ALL of your information is accurate.

Good hunting.

_____________________________

3-D is for Monster Movies

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RE: O'Brien Hobby experience - 4/20/2007 8:23:23 PM   
bruce88123


 

Posts: 10404
Joined: 11/26/2004
From: Memphis, TN, USA
Status: online 		The Attorney General is part of their Dept of Justice

33 Capitol Street
Concord, NH 03301
Telephone (603) 271-3658
Fax (603) 271-2110
TDD Access: Relay NH 1-800-735-2964

Normal business hours are 9:00 a.m. to 5:00 p.m. Monday through Friday

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3-D is for Monster Movies

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RE: O'Brien Hobby experience - 4/20/2007 11:09:56 PM   
Redwings


 

Posts: 77
Joined: 1/22/2003
From: Wecrashthem, OH, USA
Status: offline 		I spoke to them today and I was told that they have had a number of packages sent in error to the state of Washington. They also mentioned that they have made it right with the people who have had problems. I am to get a new plane sent to me at no charge UPS in the next few days. I mentioned that I hope that they do not charge my CC as others have had in the past. WE Will See.

(in reply to bruce88123)
       Post #: 13

RE: O'Brien Hobby experience - 4/20/2007 11:30:59 PM   
Josey Wales



Posts: 4657
Joined: 7/27/2003
From: **, NJ, USA
Status: offline 		I dont really feel they are out to intentionally rip anyone off..HOWEVER they need to realize when people pay for something they expect the item to be delivered as promised and in a timely manner..They also need to tell people when items are not in stock instead of just charging them and THEN delivering the product weeks..or in my case months later. Its called customer service and if they don't get their act together they wont be around much longer.

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Joe

(in reply to Redwings)
       Post #: 14

RE: O'Brien Hobby experience - 4/20/2007 11:41:36 PM   
Redwings


 

Posts: 77
Joined: 1/22/2003
From: Wecrashthem, OH, USA
Status: offline 		Josey I believe you may correct or hope you are!!

(in reply to Josey Wales)
       Post #: 15

RE: O'Brien Hobby experience - 4/21/2007 3:31:35 AM   
mcmike


 

Posts: 576
Joined: 2/19/2002
From: pekin, IL, USA
Status: offline