Posts: 37
Joined: 4/29/2005 From: ISLAND PARK,
NY, USA Status: offline
Hi John, I just recieved my new Yak 54 3D 50. Very nice looking plane and I'm looking forward to flying it soon. My only problem is with the wings. One wing is missing the blind nut and wooden washer to secure to the fuse. The other wing has a crack along the root. I can't trust the cracked wing. Here are some pics. The left wing has the crack and my order number is 206975. Thanks.
< Message edited by PMAXX -- 7/9/2007 10:48:10 AM >
Posts: 548
Joined: 10/20/2006 From: LA,
CA, USA Status: offline
ok I'm sending you a new pair of wing via UPS and i'll pm you a tracking number. Give me a day or two on this one.
Thanks John Nitro Planes
quote:
ORIGINAL: PMAXX
Hi John, I just recieved my new Yak 54 3D 50. Very nice looking plane and I'm looking forward to flying it soon. My only problem is with the wings. One wing is missing the blind nut and wooden washer to secure to the fuse. The other wing has a crack along the root. I can't trust the cracked wing. Here are some pics. The left wing has the crack and my order number is 206975. Thanks.
Posts: 37
Joined: 4/29/2005 From: ISLAND PARK,
NY, USA Status: offline
Well it appears that Nitro Planes is taking there customer service pretty serious. They have responded to my post in a pm and are resolving the problem. Thank you very much John.
Posts: 35
Joined: 6/3/2006 From: Sherman Oaks,
CA, USA Status: offline
When I recieved my package i was missing the elevators and both horizontal stablizers on the P-40. i have placed many orders before and never had problems. This is the first time i had missing parts, everything else is there just those parts are missing and i cant fly without those pieces its a major part. if you can please send them order number 204703 Raidentech
Posts: 548
Joined: 10/20/2006 From: LA,
CA, USA Status: offline
A new left and right elevator has been sent.
Thanks John Nitro Planes
quote:
ORIGINAL: planeblahblah
When I recieved my package i was missing the elevators and both horizontal stablizers on the P-40. i have placed many orders before and never had problems. This is the first time i had missing parts, everything else is there just those parts are missing and i cant fly without those pieces its a major part. if you can please send them order number 204703 Raidentech
Posts: 1
Joined: 2/4/2006 From: Monroe,
GA, USA Status: offline
I need a replacement fuse, cowl, and tail set for your ultimate 120. the yellow one. can you please give me a price on the parts individually. Thanks Travis.
Hello Mr.nitrostaff1, I emailed your admin @ support addresses & then called today several times. When I finally got someone on the customer support line I was told to contact you here. Here is my issue (pasted from the email I sent).
I bought a Zlin Z50 from your website approximately 6 months ago. For various personal reasons I was not able to use this plane until yesterday for the first time. On the first flight the plane took off normally and seemed to fly very well. I completed approximately 75% of one oval around our flying club and then the plane suddenly flipped 90 degrees and started diving towards the ground at high speed. The total flight time was approximately 30 seconds. I tried very hard to correct the position could not & plane crashed into the ground very hard. The wing was not damaged but when the plane was retrieved we could see clearly that the left aileron servo was separated from the mounting area and the screw surfaces were not glued on or had so little glue they could not withstand normal flight resistance for more than a few seconds.
There were many witnesses to this crash who's combined experience would equal over 60-70 years and we all could see clearly that the crash occurred because of aileron failure & the aileron mount was substandardly assembled. I could not see this because this ARF is pre covered in monocot.
The point of my email is that I feel strongly that I was sold a defective product because the aileron mount surfaces were not glued on adequately this caused my crash. I am not sure if I have any legal recourse regarding this matter or even if it would be worth it considering the cost of the product except to make a point. I have no ill will towards your company & have often told many club members about your site & how great the prices are. Upon my recommendation of your site fellow club members have bought two giant extra 330L's, Cessna's, etc.
I feel a fair settlement of this matter would be to send me a new plane of same or lesser value. I am willing to pay for the shipping to my address. What do you think? A response to this email would be greatly appreciated.
Thank you. Mario Maiato President KUMATECH INC. t: 514-683-5123 f:514-683-4946 www.kumatech.ca 1424 Hymus Bvld. Suite #11 Montreal, Quebec, H9P1J6, Canada
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All Forums >> RC Airplanes >> ARF or RTF >> NitroModels Support >> RE: ****NITROMODELS REPLACEMENT PARTS REQUEST HERE ***** 
RE: ****NITROMODELS REPLACEMENT PARTS REQUEST HERE ***** - 
