RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE****

RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE****
View related threads: (in this forum | in all forums)

Logged in as Guest

Users viewing this topic: none

Printable Version

All Forums >> RC Airplanes >> ARF or RTF >> NitroModels Support >> RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE****

Page: << < prev 1 2 [3] 4 5 6 7 8 next > >>

Login

Message

<< Older Topic Newer Topic >>

RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** - 9/20/2007 10:14:58 PM

nitrostaff1

Posts: 548
Joined: 10/20/2006
From: LA, CA, USA
Status: offline

Sorry chris,

I'm gonna get this out tomorrow.

John
Nitro Planes

quote:

ORIGINAL: dcnbear

Please Respond.. http://www.rcuniverse.com/forum/m_5564791/anchors_6387865/mpage_1/anchor/tm.htm#6387865

_____________________________

--===www.nitroplanes.com===----

(in reply to dcnbear)

Post #: 51

RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** - 9/20/2007 10:16:46 PM

nitrostaff1

Posts: 548
Joined: 10/20/2006
From: LA, CA, USA
Status: offline

Hey Kevin,

I'm sending you a replacement fuse to fix the issue.

Thanks
John
Nitro Planes

quote:

ORIGINAL: krkenned

John,

I just received this order and upon inspection I found that the fuselage has been damaged probably in shipping. The firewall is cracked and moves under the nose gear mount. The crack runs all the way to the side of the fuse. Also, the fuselage is cracked on both sides in the middle of the plane. What do I need to do to get a replacement fuse?

Order # yhst-17210252890263-27824

Thanks for your help.

_____________________________

--===www.nitroplanes.com===----

(in reply to krkenned)

Post #: 52

RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** - 9/29/2007 4:43:18 AM

necorc

Posts: 138
Joined: 5/9/2003
From: Sterling, CO, USA
Status: offline

I recently ordered and received a T-34 Mentor via Nitro Models. It did not include a Users Manual so I called support and got images emailed to me. It was missing a few pictures.

Now that I got started building I find that the land gear wire is about 1/4" thick and won't fit the wing slots or control arm for the nose wheel. The nose gear wire doesn't have the spring loop in it either and there's no way the wheels will fit these wires either.

I emailed support and was told to call, after on hold for over an hour I spoke to someone, explained the issue and he said they would ship me replacements. That's been over 2 weeks ago. I emailed support asking for a status and haven't heard a word from anyone.

I'm at the point of going out and purchasing 3rd party landing gear and making that fit, but when I do, it will mean the absolute last time I purchase from Nitro Models/Nitro Planes.

Any way you can help me out?

_____________________________

Dennis
"Time don't mean nuthin to a hog"

(in reply to nitrostaff1)

Post #: 53

RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** - 9/29/2007 4:51:44 AM

opjose

Posts: 5105
Joined: 11/26/2005
From: Poolesville, MD, USA
Status: online

quote:

ORIGINAL: necorc

I recently ordered and received a T-34 Mentor via Nitro Models. It did not include a Users Manual so I called support and got images emailed to me. It was missing a few pictures.

Now that I got started building I find that the land gear wire is about 1/4" thick and won't fit the wing slots or control arm for the nose wheel. The nose gear wire doesn't have the spring loop in it either and there's no way the wheels will fit these wires either.

Any way you can help me out?

If the gear is THICKER than the provided holes COUNT YOUR BLESSINGS!

You can usually drill or ream out the required sized holes. Many ARFs do this. You end up with a BETTER fit this way.

I wouldn't worry about the sping loop either. I sometimes purposely remove these on many planes...

With the thicker wire, the loop will not give anyway.

If you can post a pic so that we can see what you do.

_____________________________

-
Build em'', fly em'', crash em'' and build more.

(in reply to necorc)

Post #: 54

RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** - 10/9/2007 7:05:00 PM

Rover1newton

Posts: 3
Joined: 4/24/2004
From: SURPRISE, AZ, USA
Status: offline

I RECENTLY BOUGHT THE NEWLY DESIGNED YAK 54 50CC. WHEN I OPENEND THE BOX AND WAS INSPECTING THE PARTS I NOTICED THAT THE COWL WAS CRACKED, THE REST OF THE PLANE WAS FINE. WAS WONDERING ABOUT A REPLACEMENT PART. OH, BY THE WAY I RECEIVED THE PLANE 2 DAYS AFTER I ORDERED IT, THANKS FOR THE FAST SHIPPING .
MY ORDER# yhst-17210252890263-26603

(in reply to steinericj)

Post #: 55

RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** - 10/10/2007 2:23:46 AM

nitrostaff1

Posts: 548
Joined: 10/20/2006
From: LA, CA, USA
Status: offline

Replacement cowl sent via USPS.

Thanks
John
Nitro Planes

quote:

ORIGINAL: Rover1newton

I RECENTLY BOUGHT THE NEWLY DESIGNED YAK 54 50CC. WHEN I OPENEND THE BOX AND WAS INSPECTING THE PARTS I NOTICED THAT THE COWL WAS CRACKED, THE REST OF THE PLANE WAS FINE. WAS WONDERING ABOUT A REPLACEMENT PART. OH, BY THE WAY I RECEIVED THE PLANE 2 DAYS AFTER I ORDERED IT, THANKS FOR THE FAST SHIPPING .
MY ORDER# yhst-17210252890263-26603

_____________________________

--===www.nitroplanes.com===----

(in reply to Rover1newton)

Post #: 56

RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** - 10/15/2007 1:38:31 AM

Sessholvlaru

Posts: 243
Joined: 5/2/2006
From: West Caldwell, NJ, USA
Status: offline

Hello. I am building the Nitro Planes T-34 Mentor (.52 size) for a friend and the manual was not included in the arf. Could you please tell me where the CG is? Thank you.

_____________________________

When you stare into the abyss, sometimes the abyss stares right back into you.

(in reply to nitrostaff1)

Post #: 57

RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** - 10/15/2007 3:11:04 AM

Sessholvlaru

Posts: 243
Joined: 5/2/2006
From: West Caldwell, NJ, USA
Status: offline

Actually, could you please send me a link to the .pdf instructions? Or, you can e-mail them to me at legato-bluesummers@comcast.net. Thanks again.

_____________________________

When you stare into the abyss, sometimes the abyss stares right back into you.

(in reply to Sessholvlaru)

Post #: 58

RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** - 10/16/2007 11:36:08 PM

nitrostaff1

Posts: 548
Joined: 10/20/2006
From: LA, CA, USA
Status: offline

I just emailed you the manual. Please check and let me know.

Thanks
John
Nitro Planes

quote:

ORIGINAL: Sessholvlaru

Actually, could you please send me a link to the .pdf instructions? Or, you can e-mail them to me at legato-bluesummers@comcast.net. Thanks again.

_____________________________

--===www.nitroplanes.com===----

(in reply to Sessholvlaru)

Post #: 59

RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** - 10/17/2007 3:30:44 AM

nodakpaul

Posts: 1
Joined: 5/20/2007
From: Bedford, TX, USA
Status: offline

I just received my order, P-51 Mustang "Maria", and the skirts for the retracts do not match up with the plane. Must be the wrong skirts. Thank God this is not my first model, or I would be in a world of hurt with the manual. I am very happy with the plane overall. Was shipped quickly and well packed.

Order number 240758

Thank you,

Paul

(in reply to nitrostaff1)

Post #: 60

RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** - 10/17/2007 4:08:05 AM

Sessholvlaru

Posts: 243
Joined: 5/2/2006
From: West Caldwell, NJ, USA
Status: offline

I only received the second part of the instructions. Can you try and re-send the first part? Thank you. legato-bluesummers@comcast.net

_____________________________

When you stare into the abyss, sometimes the abyss stares right back into you.

(in reply to nitrostaff1)

Post #: 61

RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** - 10/17/2007 5:39:30 AM

tdifan

Posts: 36
Joined: 6/27/2007
From: Sammamish, WA, USA
Status: offline

Hi,

I have had an item shipped just recently and the inside of the fuse is broken, in a place where it is hard to repair. i had emailed right away and gotten the following answer:

Dear Customer,

This email is regarding NitroPlane order number yhst-17210252890263-28994.

10/11/2007 7:52:27 PM a piece of wood was broken inside the fuselage. It is hard to get to to repair and I was wondering if you could send out a new fuselage.

sorry we do not sell part for arf plane you can try calling

==============================
Please call tech : 1-626-968-9860
Business Hrs: Mon - Fri 12pm - 6pm PST
================================
Best Regards,
NitroPlane

I would hope this is not the way you treat customers. Since the part is defective right out of the box you should replace it IMHO.

Thanks,
Andreas

(in reply to nitrostaff1)

Post #: 62

RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** - 10/17/2007 5:47:55 AM

rconabudget

Posts: 67
Joined: 7/2/2003
From: GalstonNSW, AUSTRALIA
Status: offline

I ordered a brushless motor and it was faulty. I returned it forr replacement and received the same one back. I then called the support line and was told that the correct replacement would be sent. I was told it was sent on July 9. I have still not received it and my emails are now being ignored. The last email I received said:

Dear Customer,

BrushlessMotor_BM2040 reshipped and the Tracking number is LC285456916US.

What is happening? Am I ever going to receive this part?

(in reply to tdifan)

Post #: 63

RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** - 10/20/2007 12:26:43 AM

nitrostaff1

Posts: 548
Joined: 10/20/2006
From: LA, CA, USA
Status: offline

I emailed again.

Thanks
John
Nitro Planes

quote:

ORIGINAL: Sessholvlaru

I only received the second part of the instructions. Can you try and re-send the first part? Thank you. legato-bluesummers@comcast.net

_____________________________

--===www.nitroplanes.com===----

(in reply to Sessholvlaru)

Post #: 64

RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** - 10/20/2007 12:32:19 AM

nitrostaff1

Posts: 548
Joined: 10/20/2006
From: LA, CA, USA
Status: offline

ok new fuse will be shipped to you via UPS

Thanks
John
Nitro Planes

quote:

ORIGINAL: tdifan

Hi,

I have had an item shipped just recently and the inside of the fuse is broken, in a place where it is hard to repair. i had emailed right away and gotten the following answer:

Dear Customer,

This email is regarding NitroPlane order number yhst-17210252890263-28994.

10/11/2007 7:52:27 PM a piece of wood was broken inside the fuselage. It is hard to get to to repair and I was wondering if you could send out a new fuselage.

sorry we do not sell part for arf plane you can try calling

==============================
Please call tech : 1-626-968-9860
Business Hrs: Mon - Fri 12pm - 6pm PST
================================
Best Regards,
NitroPlane

I would hope this is not the way you treat customers. Since the part is defective right out of the box you should replace it IMHO.

Thanks,
Andreas

_____________________________

--===www.nitroplanes.com===----

(in reply to tdifan)