RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE****

RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE****
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RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** - 11/14/2007 12:24:14 AM

nitrostaff1

Posts: 591
Joined: 10/20/2006
From: LA, CA, USA
Status: offline

Hi Buddy,

I'me sending you the wire via USPS. 420156589101805213907300639098

Thanks
John
Nitro Planes

quote:

ORIGINAL: Glacier Girl

John,
Thanks so much. I don't have the order number anymore, but here's what I got off the box shipping tag. Ref # 240498, Tracking # 1ZX03V030398697599

And here's a pic of the Corsair and the box/shipping label. Or I can send you a copy of my CC statement.

Oh the wire for the flaps is referenced in step # 6 and 8 of the manual.

Thanks again,
Brad

_____________________________

--===www.nitroplanes.com===----

(in reply to Glacier Girl)

Post #: 76

RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** - 11/14/2007 5:35:30 PM

Glacier Girl

Posts: 6690
Joined: 7/9/2004
From: SomewhereIn, PA, USA
Status: online

Thanks a bunch John. Is the cowl coming also?

quote:

ORIGINAL: nitrostaff1

Hi Buddy,

I'me sending you the wire via USPS. 420156589101805213907300639098

Thanks
John
Nitro Planes

quote:

ORIGINAL: Glacier Girl

John,
Thanks so much. I don't have the order number anymore, but here's what I got off the box shipping tag. Ref # 240498, Tracking # 1ZX03V030398697599

And here's a pic of the Corsair and the box/shipping label. Or I can send you a copy of my CC statement.

Oh the wire for the flaps is referenced in step # 6 and 8 of the manual.

Thanks again,
Brad

_____________________________

"The Missing Man Formation"
Looking heavenward you cannot help but shed a tear...mornful...lonesome...a hole that screams out almost as loudly as the roar of the engines that pass over head.

(in reply to nitrostaff1)

Post #: 77

RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** - 11/15/2007 12:34:02 AM

nitrostaff1

Posts: 591
Joined: 10/20/2006
From: LA, CA, USA
Status: offline

Yes of course.

Thanks
John
Nitro Planes

quote:

ORIGINAL: Glacier Girl

Thanks a bunch John. Is the cowl coming also?

quote:

ORIGINAL: nitrostaff1

Hi Buddy,

I'me sending you the wire via USPS. 420156589101805213907300639098

Thanks
John
Nitro Planes

quote:

ORIGINAL: Glacier Girl

John,
Thanks so much. I don't have the order number anymore, but here's what I got off the box shipping tag. Ref # 240498, Tracking # 1ZX03V030398697599

And here's a pic of the Corsair and the box/shipping label. Or I can send you a copy of my CC statement.

Oh the wire for the flaps is referenced in step # 6 and 8 of the manual.

Thanks again,
Brad

_____________________________

--===www.nitroplanes.com===----

(in reply to Glacier Girl)

Post #: 78

RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** - 11/16/2007 4:11:02 AM

tdifan

Posts: 36
Joined: 6/27/2007
From: Sammamish, WA, USA
Status: offline

Hi again John,

this is still in regard to order#: yhst-17210252890263-28994. i finally got a fuse that is not broken, but it is the wrong one. You sent me a low wing trainer fuse and I need a HiWing trainer fuse.
I hope we can bring this saga to a happy ending soon.

Cheers,
Andreas

(in reply to nitrostaff1)

Post #: 79

RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** - 11/16/2007 9:24:05 PM

Glacier Girl

Posts: 6690
Joined: 7/9/2004
From: SomewhereIn, PA, USA
Status: online

THANK YOU JOHN!!!!!!!!

quote:

ORIGINAL: nitrostaff1

Yes of course.

Thanks
John
Nitro Planes

quote:

ORIGINAL: Glacier Girl

Thanks a bunch John. Is the cowl coming also?

quote:

ORIGINAL: nitrostaff1

Hi Buddy,

I'me sending you the wire via USPS. 420156589101805213907300639098

Thanks
John
Nitro Planes

quote:

ORIGINAL: Glacier Girl

John,
Thanks so much. I don't have the order number anymore, but here's what I got off the box shipping tag. Ref # 240498, Tracking # 1ZX03V030398697599

And here's a pic of the Corsair and the box/shipping label. Or I can send you a copy of my CC statement.

Oh the wire for the flaps is referenced in step # 6 and 8 of the manual.

Thanks again,
Brad

_____________________________

"The Missing Man Formation"
Looking heavenward you cannot help but shed a tear...mornful...lonesome...a hole that screams out almost as loudly as the roar of the engines that pass over head.

(in reply to nitrostaff1)

Post #: 80

RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** - 11/17/2007 12:58:12 AM

Glacier Girl

Posts: 6690
Joined: 7/9/2004
From: SomewhereIn, PA, USA
Status: online

HOLY HECK THAT WAS FAST!!!!!!!

John, I'm sure you take a lot of abuse, so here's a non abuse post.

Package at my door today, inside was the cowl and wire as promised.

You have my greatest thanks, and continued business, and I will tell my friends/ flying buds how I was treated.

Great job.

Brad

_____________________________

"The Missing Man Formation"
Looking heavenward you cannot help but shed a tear...mornful...lonesome...a hole that screams out almost as loudly as the roar of the engines that pass over head.

(in reply to Glacier Girl)

Post #: 81

RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** - 11/20/2007 10:51:09 PM

SavAxiInf

Posts: 63
Joined: 4/3/2004
From: Akron, OH, USA
Status: offline

I just received my Extra 330L from you today Order # 257464.
Both of the boxes have a tear thru them. After inspecting the plane the only damage is to the fuselage.
What is next?

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(in reply to Glacier Girl)

Post #: 82

RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** - 11/22/2007 1:29:52 AM

nitrostaff1

Posts: 591
Joined: 10/20/2006
From: LA, CA, USA
Status: offline

will send a new fuselarge to you. Sorry

Thanks
John
Nitro Planes

quote:

ORIGINAL: SavAxiInf

I just received my Extra 330L from you today Order # 257464.
Both of the boxes have a tear thru them. After inspecting the plane the only damage is to the fuselage.
What is next?

_____________________________

--===www.nitroplanes.com===----

(in reply to SavAxiInf)

Post #: 83

RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** - 11/27/2007 12:06:31 AM

tdifan

Posts: 36
Joined: 6/27/2007
From: Sammamish, WA, USA
Status: offline

John,

your customer service and speed of sending stuff is outstanding. I can only highly recommend you and Nitroplanes. I got the shipment today and everything is in good shape. The 3rd time was a charm!!! Kudos to you and Nitroplanes.....

Cheers,
Andreas

(in reply to nitrostaff1)

Post #: 84

RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** - 11/30/2007 12:52:33 AM

CIVENG95

Posts: 2
Joined: 11/23/2007
From: , FL, USA
Status: offline

John,
No Damage, but received the wrong plane.. Pleeeease help. I've been on hold for 2 hours.

Thanks, Alan

(in reply to tdifan)

Post #: 85

RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** - 12/1/2007 12:25:05 AM

nitrostaff1

Posts: 591
Joined: 10/20/2006
From: LA, CA, USA
Status: offline

Hi Alan,

PM me your order number and I'll fix it.

Thanks
John
Nitro Planes

quote:

ORIGINAL: CIVENG95

John,
No Damage, but received the wrong plane.. Pleeeease help. I've been on hold for 2 hours.

Thanks, Alan

_____________________________

--===www.nitroplanes.com===----

(in reply to CIVENG95)

Post #: 86

RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** - 12/4/2007 1:13:03 PM

top_cat

Posts: 5
Joined: 10/23/2006
From: Thompson, CT, USA
Status: offline

I recieved your Silver & Orange Bobcat 50 on 11/08/07, order # 251501. It came with a red canopy. I email custom support and recieved the following reply.

Dear Customer,

We shall have you someone contact you on the issue in 1-2 business days, in the mean time you can try calling us Phone 1.800.818.5580 and our office hours are Monday through Friday, 12:00PM - 6:00PM Pacific Time..

I have emailed 4 more times but no one has contacted me to date (12/4/07). I have called the number given many time, but have had no luck.

Can you help me obtain the proper silver canopy ?

Thanks, Topcat

(in reply to nitrostaff1)

Post #: 87

RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** - 12/4/2007 2:10:13 PM

jack41

Posts: 30
Joined: 12/25/2006
From: Palmdale, CA, USA
Status: offline

Nitrostaffi, I need a hardware kit for a .50 size zero, can you help me out? I am not looking for a freebie.
Regards, Jon

< Message edited by jack41 -- 12/4/2007 2:11:32 PM >

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(in reply to nitrostaff1)

Post #: 88

RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** - 12/5/2007 12:41:32 AM