RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** (Full Version)

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nitrostaff1 -> RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** (11/14/2007 12:24:14 AM)

Hi Buddy,

I'me sending you the wire via USPS. 420156589101805213907300639098

Thanks
John
Nitro Planes
quote:

ORIGINAL: Glacier Girl

John,
Thanks so much. I don't have the order number anymore, but here's what I got off the box shipping tag. Ref # 240498, Tracking # 1ZX03V030398697599

And here's a pic of the Corsair and the box/shipping label. Or I can send you a copy of my CC statement.

Oh the wire for the flaps is referenced in step # 6 and 8 of the manual.

Thanks again,
Brad




Glacier Girl -> RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** (11/14/2007 5:35:30 PM)

Thanks a bunch John. Is the cowl coming also?


quote:

ORIGINAL: nitrostaff1

Hi Buddy,

I'me sending you the wire via USPS. 420156589101805213907300639098

Thanks
John
Nitro Planes
quote:

ORIGINAL: Glacier Girl

John,
Thanks so much. I don't have the order number anymore, but here's what I got off the box shipping tag. Ref # 240498, Tracking # 1ZX03V030398697599

And here's a pic of the Corsair and the box/shipping label. Or I can send you a copy of my CC statement.

Oh the wire for the flaps is referenced in step # 6 and 8 of the manual.

Thanks again,
Brad






nitrostaff1 -> RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** (11/15/2007 12:34:02 AM)

Yes of course. :)

Thanks
John
Nitro Planes
quote:

ORIGINAL: Glacier Girl

Thanks a bunch John. Is the cowl coming also?


quote:

ORIGINAL: nitrostaff1

Hi Buddy,

I'me sending you the wire via USPS. 420156589101805213907300639098

Thanks
John
Nitro Planes
quote:

ORIGINAL: Glacier Girl

John,
Thanks so much. I don't have the order number anymore, but here's what I got off the box shipping tag. Ref # 240498, Tracking # 1ZX03V030398697599

And here's a pic of the Corsair and the box/shipping label. Or I can send you a copy of my CC statement.

Oh the wire for the flaps is referenced in step # 6 and 8 of the manual.

Thanks again,
Brad








tdifan -> RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** (11/16/2007 4:11:02 AM)

Hi again John,

this is still in regard to order#: yhst-17210252890263-28994. i finally got a fuse that is not broken, but it is the wrong one. You sent me a low wing trainer fuse and I need a HiWing trainer fuse.
I hope we can bring this saga to a happy ending soon.

Cheers,
Andreas



Glacier Girl -> RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** (11/16/2007 9:24:05 PM)

THANK YOU JOHN!!!!!!!![:D][:D][:D]
quote:

ORIGINAL: nitrostaff1

Yes of course. :)

Thanks
John
Nitro Planes
quote:

ORIGINAL: Glacier Girl

Thanks a bunch John. Is the cowl coming also?


quote:

ORIGINAL: nitrostaff1

Hi Buddy,

I'me sending you the wire via USPS. 420156589101805213907300639098

Thanks
John
Nitro Planes
quote:

ORIGINAL: Glacier Girl

John,
Thanks so much. I don't have the order number anymore, but here's what I got off the box shipping tag. Ref # 240498, Tracking # 1ZX03V030398697599

And here's a pic of the Corsair and the box/shipping label. Or I can send you a copy of my CC statement.

Oh the wire for the flaps is referenced in step # 6 and 8 of the manual.

Thanks again,
Brad










Glacier Girl -> RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** (11/17/2007 12:58:12 AM)

HOLY HECK THAT WAS FAST!!!!!!!

John, I'm sure you take a lot of abuse, so here's a non abuse post.

Package at my door today, inside was the cowl and wire as promised. [:D][:D][:D]

You have my greatest thanks, and continued business, and I will tell my friends/ flying buds how I was treated.

Great job. [:D]

Brad



SavAxiInf -> RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** (11/20/2007 10:51:09 PM)

I just received my Extra 330L from you today Order # 257464.
Both of the boxes have a tear thru them. After inspecting the plane the only damage is to the fuselage.
What is next?



nitrostaff1 -> RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** (11/22/2007 1:29:52 AM)

will send a new fuselarge to you. Sorry

Thanks
John
Nitro Planes
quote:

ORIGINAL: SavAxiInf

I just received my Extra 330L from you today Order # 257464.
Both of the boxes have a tear thru them. After inspecting the plane the only damage is to the fuselage.
What is next?





tdifan -> RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** (11/27/2007 12:06:31 AM)

John,

your customer service and speed of sending stuff is outstanding. I can only highly recommend you and Nitroplanes. I got the shipment today and everything is in good shape. The 3rd time was a charm!!! Kudos to you and Nitroplanes.....

Cheers,
Andreas



CIVENG95 -> RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** (11/30/2007 12:52:33 AM)

John,
No Damage, but received the wrong plane.. Pleeeease help. I've been on hold for 2 hours.

Thanks, Alan



nitrostaff1 -> RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** (12/1/2007 12:25:05 AM)

Hi Alan,

PM me your order number and I'll fix it.

Thanks
John
Nitro Planes
quote:

ORIGINAL: CIVENG95

John,
No Damage, but received the wrong plane.. Pleeeease help. I've been on hold for 2 hours.

Thanks, Alan




top_cat -> RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** (12/4/2007 1:13:03 PM)

I recieved your Silver & Orange Bobcat 50 on 11/08/07, order # 251501. It came with a red canopy. I email custom support and recieved the following reply.

Dear Customer,

We shall have you someone contact you on the issue in 1-2 business days, in the mean time you can try calling us Phone 1.800.818.5580 and our office hours are Monday through Friday, 12:00PM - 6:00PM Pacific Time..

I have emailed 4 more times but no one has contacted me to date (12/4/07). I have called the number given many time, but have had no luck.

Can you help me obtain the proper silver canopy ?


Thanks, Topcat



jack41 -> RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** (12/4/2007 2:10:13 PM)

Nitrostaffi, I need a hardware kit for a .50 size zero, can you help me out? I am not looking for a freebie.
Regards, Jon



nitrostaff1 -> RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** (12/5/2007 12:41:32 AM)

Alright a new canopy sent.

Thanks
John
Nitro Planes

quote:

ORIGINAL: top_cat

I recieved your Silver & Orange Bobcat 50 on 11/08/07, order # 251501. It came with a red canopy. I email custom support and recieved the following reply.

Dear Customer,

We shall have you someone contact you on the issue in 1-2 business days, in the mean time you can try calling us Phone 1.800.818.5580 and our office hours are Monday through Friday, 12:00PM - 6:00PM Pacific Time..

I have emailed 4 more times but no one has contacted me to date (12/4/07). I have called the number given many time, but have had no luck.

Can you help me obtain the proper silver canopy ?


Thanks, Topcat




SavAxiInf -> RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** (12/5/2007 10:12:38 PM)

I just received the replacement 80" 330L fuselage.
It is cracked also.



jrf -> RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** (12/21/2007 10:59:31 PM)

John:

I picked up a "Low Wing Super Aerobatic Trainer 60" on December 12. I just started putting it together and I found that the canopy doesn't fit on the fuselage. The canopy is about 10mm narrower than my fuselage but it looks like it would fit nicely on the 40 size.

If you can find one, I would really like to have the 60 size canopy.

Jim

Order #281934



whitem1ke88 -> RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** (12/27/2007 6:38:43 PM)

Hey John,
I've PM'ed you, serious problems over here with xheli, hopefully you can resolve.



nitrostaff1 -> RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** (12/27/2007 11:29:40 PM)

The canopy you have is it all clear or clear with black border?

Thanks
John
Nitro Planes
quote:

ORIGINAL: jrf

John:

I picked up a "Low Wing Super Aerobatic Trainer 60" on December 12. I just started putting it together and I found that the canopy doesn't fit on the fuselage. The canopy is about 10mm narrower than my fuselage but it looks like it would fit nicely on the 40 size.

If you can find one, I would really like to have the 60 size canopy.

Jim

Order #281934




mystar46 -> RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** (1/10/2008 2:51:13 AM)

Hi John,

I received my 82" AT-6 yesterday, order number yhst-17210252890263-34693. I have a very small puncture on the top of the right wing that I think will be okay, but I have some damage on the fuselage that looks pretty bad. It looks like it might have been dropped on its tail or something. The seam between the vert. stab. skin and the rudder hinge bulkhead is split open, and there is a weird dent in the side. The dent is oil canned like it has some twisting stress on it. I have included pictures. Everything else seems to have safely made the trip. Thanks for your excellent service and support.

Regards,

Dave Eltringham



SU-31 flyer -> RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** (1/10/2008 3:15:06 AM)

I got the Giles 202 140 version 2. I like the plane but the canopy came broke It was missing a piece. I called in December and sent in pics on the net. Got word it had shipped Dec.26th. WAITED WAITED! Till today January 9th I called,they said it is a special order an it had not shipped that maybe in acouple of days they will take one out of a kit. I sure wish you would. My order # was 241768 or#yhst-17210252890263-2951.



opjose -> RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** (1/10/2008 4:55:49 AM)

Make sure that the two of you also PM John here as well.

BTW: I have the smaller Giles 202 v2 as well... very nice plane.

You may need to add a small amount of up thrust.




mystar46 -> RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** (1/10/2008 5:28:04 PM)

quote:

Make sure that the two of you also PM John here as well.



Thanks, just sent PM



SU-31 flyer -> RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** (1/10/2008 8:08:28 PM)


quote:

ORIGINAL: opjose

Make sure that the two of you also PM John here as well.

BTW: I have the smaller Giles 202 v2 as well... very nice plane.

You may need to add a small amount of up thrust.



I sent a PM to John also. Thanks for the help opjose.[:)]



nitrostaff1 -> RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** (1/10/2008 10:50:45 PM)

New canopy will go out tomorrow for you.

Thanks
John
Nitro Planes
quote:

ORIGINAL: SU-31 flyer

I got the Giles 202 140 version 2. I like the plane but the canopy came broke It was missing a piece. I called in December and sent in pics on the net. Got word it had shipped Dec.26th. WAITED WAITED! Till today January 9th I called,they said it is a special order an it had not shipped that maybe in acouple of days they will take one out of a kit. I sure wish you would. My order # was 241768 or#yhst-17210252890263-2951.




SU-31 flyer -> RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** (1/10/2008 11:01:24 PM)


quote:

ORIGINAL: nitrostaff1

New canopy will go out tomorrow for you.

Thanks
John
Nitro Planes
quote:

ORIGINAL: SU-31 flyer

I got the Giles 202 140 version 2. I like the plane but the canopy came broke It was missing a piece. I called in December and sent in pics on the net. Got word it had shipped Dec.26th. WAITED WAITED! Till today January 9th I called,they said it is a special order an it had not shipped that maybe in acouple of days they will take one out of a kit. I sure wish you would. My order # was 241768 or#yhst-17210252890263-2951.



Thank you! Will be looking for it. Looking forward to flying it at alot of fun flys this summer.[:)]



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