RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE****

RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE****
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RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** - 2/15/2008 12:20:23 AM

Posts: 556
Joined: 10/20/2006
From: LA, CA, USA
Status: offline

Hi AL,

I'll ship out a replacement canopy to you tomorrow. In the meantime you can work on the plane first.

Thanks
John
Nitro Planes

< Message edited by nitrostaff1 -- 2/15/2008 12:23:13 AM >

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(in reply to alburman)

RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** - 2/17/2008 4:56:05 AM

Posts: 22
Joined: 4/21/2002
From: Klamath Falls, OR, USA
Status: offline

I DIDN'T HAVE A PROBLEM. I SENT AN EMAIL TO NITRO AT THE SAME TIME I POSTED HERE. THIRTY MINUTES LATER I HAD A REPLY AND ANOTICE FROM UPS THAT THE NEW CANOPY WAS ON THE WAY.
AL

(in reply to pilot727)

RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** - 2/28/2008 9:16:30 PM

Posts: 1
Joined: 4/11/2007
From: Burritts Rapids, ON, CANADA
Status: offline

Good afternoon
I purchased the following airplane on 19 Feb 2008,

2008 4 CH P-47 Thunderbolt Radio Remote Control Electric RC Warbird Airplane RTF (Dark Green)

Order Number: 328652

It arrived today, and the package was in excellent conditon, however, the prop shaft was bent and causes a bad vibration when the motor runs, and the airleron servo does not work. I checked the receiver with another servo, and it worked fine. The airleron servo is siezed.
Otherwixe I am happy with the purchase and will be back for more!

Richard Steacy
Burritts Rapids ON
Cold here !!

(in reply to nitrostaff1)

RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** - 2/29/2008 9:26:54 PM

Posts: 556
Joined: 10/20/2006
From: LA, CA, USA
Status: offline

Alright, I'll send a new servo and prop shaft to fix the problem.

John
Nitro Planes

quote:

ORIGINAL: rhasteacy

Good afternoon
I purchased the following airplane on 19 Feb 2008,

2008 4 CH P-47 Thunderbolt Radio Remote Control Electric RC Warbird Airplane RTF (Dark Green)

Order Number: 328652

It arrived today, and the package was in excellent conditon, however, the prop shaft was bent and causes a bad vibration when the motor runs, and the airleron servo does not work. I checked the receiver with another servo, and it worked fine. The airleron servo is siezed.
Otherwixe I am happy with the purchase and will be back for more!

Richard Steacy
Burritts Rapids ON
Cold here !!

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(in reply to rhasteacy)

RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** - 3/1/2008 3:35:21 PM

Posts: 1
Joined: 2/26/2008
From: SilkeborgJylland, DENMARK
Status: offline

Hello

I have recently purchased your f-22 raptor RTF version. i received it today and it all looked fine.
Then when i assembled it there were missing the part to put the Pushrod into on the right wing.

also the screw to the front wheel is missing.
my order number was: 325373
and my tracking number was: EB449026980US,CP217060180US.

thanks in advantage
Jonas Nyenstad
Silkeborg, Denmark

< Message edited by Viceguy -- 3/2/2008 10:10:16 PM >

(in reply to nitrostaff1)

RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** - 3/2/2008 6:47:53 PM

Posts: 1
Joined: 3/2/2008
From: pekin, IL, USA
Status: offline

I have not even received my shipment yet, and it has been 10 days. Honey Bee King 2, Stabilizer Kit, and Pitch guage.

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Isaiah

(in reply to opjose)

RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** - 3/5/2008 1:32:56 AM

LBeans

Posts: 3
Joined: 4/1/2006
From: Fort Collins, CO, USA
Status: offline

Hello.

I just received my order:

Order Number: 333219
---------------------
Quantity Item
1 New Yak 54 3D Fuel/Electric 25 - 45.5" Radio Remote Controlled Acrobatic ARF RC Plane

The kit is missing the NITRO motor mount.

Please send me the Nitro Mount for this kit.

Thank You

(in reply to nitrostaff1)

RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** - 3/5/2008 4:37:57 PM

Posts: 9
Joined: 1/3/2008
From: St. Cloud, FL, USA
Status: offline

On 1/25/08 I order Two CMP Cessna 182 the 140. size and the 50. size. I started building the 50. Size first with no problem. Yesterday I open the
140. size Cessna 182 and the cowl is missing. Can you help on getting a replacement. The order # is yhst-17210252890263-36469.

< Message edited by roly1129 -- 3/5/2008 5:01:43 PM >

(in reply to opjose)

RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** - 3/5/2008 10:58:51 PM

Posts: 556
Joined: 10/20/2006
From: LA, CA, USA
Status: offline

Missing items sent

Thanks
John
Nitro Planes

quote:

ORIGINAL: Viceguy

Hello

I have recently purchased your f-22 raptor RTF version. i received it today and it all looked fine.
Then when i assembled it there were missing the part to put the Pushrod into on the right wing.
also the screw to the front wheel is missing.
my order number was: 325373
and my tracking number was: EB449026980US,CP217060180US.

thanks in advantage
Jonas Nyenstad
Silkeborg, Denmark

_____________________________

--===www.nitroplanes.com===----

(in reply to Viceguy)

RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** - 3/5/2008 11:28:38 PM

Posts: 556
Joined: 10/20/2006
From: LA, CA, USA
Status: offline

New cowl sent.

John
Nitro Planes

quote:

ORIGINAL: roly1129

On 1/25/08 I order Two CMP Cessna 182 the 140. size and the 50. size. I started building the 50. Size first with no problem. Yesterday I open the
140. size Cessna 182 and the cowl is missing. Can you help on getting a replacement. The order # is yhst-17210252890263-36469.

_____________________________

--===www.nitroplanes.com===----

(in reply to roly1129)

RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** - 3/6/2008 12:43:47 AM

LBeans

Posts: 3
Joined: 4/1/2006
From: Fort Collins, CO, USA
Status: offline

Hi John.

I got your PM.

Thanks for your help!

-L

(in reply to nitrostaff1)

RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** - 3/9/2008 12:10:17 AM

Posts: 1
Joined: 6/3/2007
From: Prattville, AL, USA
Status: offline

I've just received my Pitts40 (Orange) and the instructions and decal set was missing. If possible I would rather have the Instructions in PDF formatt? I have begun assy., but I need to have the basic CG info.

Thanks

Dale

(in reply to nitrostaff1)

RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** - 3/10/2008 2:30:29 AM

Posts: 1
Joined: 3/10/2008
From: Park City, UT, USA
Status: offline

Hello, I bought a New 2008 4 CH P-47, Thunderbolt Radio Remote, Control Electric RC, Warbird Airplane RTF, Dark Green. With order number: yhst-17210252890263-39739.

The main wing came with a little hole that I didnt take care, I installed the engine on the main wing and it was moving all around cause the hole make the cable hard to move, so I decided to paste the engine with glue. It worked for 2 tries and now is not moving anymore, I think that the hole on the main wing is the main problem cause the cable doesnt go through the little pipe and thats why is hard to move it. If you dont understand with the explanation, you will with the pictures. Thank you.

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(in reply to nitrostaff1)

RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** - 3/10/2008 4:58:26 PM

cayuse

Posts: 5
Joined: 8/13/2004
From: Abbotsford, BC, CANADA
Status: offline

Hey John, maybe you can help me.
I ordered a bunch of stuff for Christmas and the order arrived without a couple of servos.
I've been given the runaround on this since Dec 28/07
Order #279510.
I can't get through on the phone, no emails are ever answered, and the two times I got through on live chat have offered me conflicting news.
Check with Ernesto, he has several copies of my story, including shipping labels.

Gary

(in reply to Morfonsto)

RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** - 3/10/2008 9:22:37 PM

Posts: 556
Joined: 10/20/2006
From: LA, CA, USA
Status: offline

Will send a complete wing and servo.

John
Nitro Planes

quote:

ORIGINAL: Morfonsto

Hello, I bought a New 2008 4 CH P-47, Thunderbolt Radio Remote, Control Electric RC, Warbird Airplane RTF, Dark Green. With order number: yhst-17210252890263-39739.

The main wing came with a little hole that I didnt take care, I installed the engine on the main wing and it was moving all around cause the hole make the cable hard to move, so I decided to paste the engine with glue. It worked for 2 tries and now is not moving anymore, I think that the hole on the main wing is the main problem cause the cable doesnt go through the little pipe and thats why is hard to move it. If you dont understand with the explanation, you will with the pictures. Thank you.

_____________________________

--===www.nitroplanes.com===----

(in reply to Morfonsto)

RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** - 3/10/2008 10:25:20 PM