RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE****

RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** (Full Version)

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nitrostaff1 -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (3/19/2008 10:07:10 PM)
This ARF kit is already 98% assembled so therefore no instructions. If tail boom is bent I can replace that. Pinon gear is not included and should be included in the motor you purchase. grommets for the canopy should be 2 blue in a little bag. Please check and let me know John Nitro Planes quote: ORIGINAL: moki180 My package arrived yesterday order # yhst-17210252890263-39710 the ARFHelicopter_EXI450 had no instructions or packing slip to verify that parts and pieces that suppose to be included. At closer inspection the tail boom is bent and no pinion gears also any grommets for the canopy they are missing. I also asked to ad a mosquito canopy in the comments to be added to my order, but I guess it was also missed? I hope these issues will be addressed ASAP thanks Frank mayer

moki180 -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (3/20/2008 1:45:13 AM)
no grommets I thats not a big deal I sure I can find some around the shop, but I would like the boom replaced and what about the mosquito canopy ? Frank

tblackstone -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (3/20/2008 2:05:51 AM)
Hello Nitroplanes: Just received my F86D Sabrejet. Everything looks good, but no assembly instructions. Order number yhst-17210252890263-39927. Is this something I can download from the internet, or can you send me? Thanks, Tom

tblackstone -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (3/20/2008 2:10:05 AM)
Sorry, sent this to the Moki Guy by mistake. Hello Nitroplanes: Just received my F86D Sabrejet. Everything looks good, but no assembly instructions. Order number yhst-17210252890263-39927. Is this something I can download from the internet, or can you send me? Thanks, Tom

nitrostaff1 -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (3/20/2008 2:22:03 AM)
The manual is not in the item box but it's in the packaging box outside the item box. Please check and let me know. I've already email manufacturer to email me a copy. John Nitro Planes quote: ORIGINAL: tblackstone Sorry, sent this to the Moki Guy by mistake. Hello Nitroplanes: Just received my F86D Sabrejet. Everything looks good, but no assembly instructions. Order number yhst-17210252890263-39927. Is this something I can download from the internet, or can you send me? Thanks, Tom

nitrostaff1 -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (3/20/2008 3:10:39 AM)
I'm sending you a new tail boom. Will go out tomrorow John Nitro Planes quote: ORIGINAL: moki180 no grommets I thats not a big deal I sure I can find some around the shop, but I would like the boom replaced and what about the mosquito canopy ? Frank

tblackstone -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (3/21/2008 12:45:50 AM)
John: Nothing on outside of either the shipping box or the box the plane is packaged in. (Actually, the box the plane is in has a sticker on with a picture of the plane and a few specs, but that's it). Looking at the advertisement for the plane at Nitromodels.com, it looks like a small booklet. Send info as soon as you can. Thanks! Tom

nitrostaff1 -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (3/25/2008 3:05:03 AM)
You tail boom is shipped to you sorry about the dent. John Nitro Planes quote: ORIGINAL: moki180 no grommets I thats not a big deal I sure I can find some around the shop, but I would like the boom replaced and what about the mosquito canopy ? Frank

p51tom -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (3/28/2008 4:22:22 AM)
I am very frustrated with your Custormer Service. I received your AT-6 Texan 160 "Yellow" on Jan. 11, 2008 with a fuselage that had a manufacture's defect and a scratched canopy. At your request, I emailed you photos of the damage. I was notified by you and UPS on Feb. 11th that the replacement parts would be sent out and was given a tracking number. The shipment was supposed to arrive Feb. 15th. After not receiving the parts, I contacted UPS who advised me to contact you. I emailed you on Feb 18th and you responded that day stating it was reshipped. You then informed me that although I was notified of the shipment and delivery date it was possible that it had not left the warehouse and you would check and advise. I have been sending and recieving Emails since that time. Your response to many of my emails was someone would contact me in one to two business days with no results. I communicated for 15 minutes with your Live Support "Amy" on March 14th and was asurred that the parts had been shipped but still have not received the replacements. Although I am not happy with your handling of this matter, I just purchased a 73" p40 from you and received it with no problems. You sell a fine product at a very reasonable price and I hope to puchase from you in the future, but am very confused with the way this matter has been handled. I would appriciate your immediate attention to this matter. My purchase # is 302044 and yhst-17210252890263-34871 Thank You Tom Dyl

tblackstone -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (3/28/2008 3:01:18 PM)
John: Got the manual for the F86D SabreJet today via e-mail. Thanks for the Fast response! Tom

nitrostaff1 -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (3/28/2008 10:06:38 PM)
I'm going to send you a new fuse and canopy from a new unit. John Nitro Planes quote: ORIGINAL: p51tom I am very frustrated with your Custormer Service. I received your AT-6 Texan 160 "Yellow" on Jan. 11, 2008 with a fuselage that had a manufacture's defect and a scratched canopy. At your request, I emailed you photos of the damage. I was notified by you and UPS on Feb. 11th that the replacement parts would be sent out and was given a tracking number. The shipment was supposed to arrive Feb. 15th. After not receiving the parts, I contacted UPS who advised me to contact you. I emailed you on Feb 18th and you responded that day stating it was reshipped. You then informed me that although I was notified of the shipment and delivery date it was possible that it had not left the warehouse and you would check and advise. I have been sending and recieving Emails since that time. Your response to many of my emails was someone would contact me in one to two business days with no results. I communicated for 15 minutes with your Live Support "Amy" on March 14th and was asurred that the parts had been shipped but still have not received the replacements. Although I am not happy with your handling of this matter, I just purchased a 73" p40 from you and received it with no problems. You sell a fine product at a very reasonable price and I hope to puchase from you in the future, but am very confused with the way this matter has been handled. I would appriciate your immediate attention to this matter. My purchase # is 302044 and yhst-17210252890263-34871 Thank You Tom Dyl

sonsight -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (3/29/2008 7:56:12 PM)
Hello John, I received my 120 Corsair in excellant shape, very nice bird, thank you. However, it came with two right wing wheel wells. Could you please send me the wheel well for the pilots left wing? Order number yhst17210252890263-41206. Thanks! Jake Segovia Divide, Colorado

maxun -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (3/30/2008 7:47:56 AM)
John: My name is Humberto Montalban and NitroModel request a video in a cd for you guy to review and advertise the airplanes, the CD was send and you guy's posted in you web site, I got paid the $30 dollars for the video of the ultimate, but I did not get paid for the video of the Yak, can you please credit my american express like you guy'd did before for the first video or send a check for $30 dollars, this are the video on is paid the other not. http://www.youtube.com/watch?v=MUNwo887F8o not paid http://www.youtube.com/watch?v=V13AxvXm_P4 paid My e mail is is2go4u@yahoo.com

tag8084 -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (3/31/2008 4:37:08 AM)
My name is Timothy Garman. I live at 2506 S. Encina, Visalia, Ca. 93277. I purchased two Giant scale airplanes last year around may june time frame. The planes were the CMP zero fighter 50cc 80" amd the CMP 82" AT-6 Texan. The AT-6 is tyhe silver and black one. When I opened the box of the Texan the top portion of the rudder was broken. I contacted Nitro planes customer service 800number and was told that the rudders for that color scheme were on back order and it would be sent out in Aug of 2006. I had to call them back again because I still did not receive the replacement rudder. I was told that the rudders were still on back order but should be in soon. I called them a few months later. I was told that I would not have to wait any longer they would send me a rudder asap. It is now Almost April of 2007 and I still have not received my rudder for my AT-6 and the plane is still in the box. I am waiting for the rudder before I start to build. I also now need a rudder for The 80" zerofighter 50cc. (It seems that the top part of the rudder on CMP's giant scale planes is a weak spot.) Am I going to have to wait a year or more to buy a replacement rudder for my Zero? ]

JustinBowditch -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (4/1/2008 1:56:08 AM)
Hi there, I ordered a set of 60 sized floats from you guys about 4-6 months ago. As spring is around the corner I have started setting them up, only to find there is no hardware at all. Justin Bowditch

JustinBowditch -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (4/1/2008 1:58:13 AM)
Hi there, I ordered a set of 60 sized floats from you guys about 4-6 months ago. As spring is around the corner I have started setting them up, only to find there is no hardware at all. Can you help me arrange to get them? Thanks Justin Bowditch

nitrostaff1 -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (4/1/2008 2:04:09 AM)
Order number? Thanks John Nitro Planes quote: ORIGINAL: JustinBowditch Hi there, I ordered a set of 60 sized floats from you guys about 4-6 months ago. As spring is around the corner I have started setting them up, only to find there is no hardware at all. Can you help me arrange to get them? Thanks Justin Bowditch

nitrostaff1 -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (4/1/2008 2:21:47 AM)
Hi Jake, Wheel well sent. Yes left pilot view. John Nitro Planes quote: ORIGINAL: sonsight Hello John, I received my 120 Corsair in excellant shape, very nice bird, thank you. However, it came with two right wing wheel wells. Could you please send me the wheel well for the pilots left wing? Order number yhst17210252890263-41206. Thanks! Jake Segovia Divide, Colorado

nitrostaff1 -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (4/1/2008 2:23:49 AM)
can I get your order number? John Nitro Planes quote: ORIGINAL: maxun John: My name is Humberto Montalban and NitroModel request a video in a cd for you guy to review and advertise the airplanes, the CD was send and you guy's posted in you web site, I got paid the $30 dollars for the video of the ultimate, but I did not get paid for the video of the Yak, can you please credit my american express like you guy'd did before for the first video or send a check for $30 dollars, this are the video on is paid the other not. http://www.youtube.com/watch?v=MUNwo887F8o not paid http://www.youtube.com/watch?v=V13AxvXm_P4 paid My e mail is is2go4u@yahoo.com

LKC -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (4/3/2008 3:11:37 PM)
I just received my order of a EPP F-27 jet from you guys. ORDER# 341674 Although it arrived in a reasonably timely manner. The plane appears to be quite damaged. The box itself was in good shape, but the plane inside has obviously been squished on it's side, causing a pretty major bend in the nose section, and even a few creases from the compression. Also the trailing aileron is bend over and warped pretty badly. Based on the box not being damaged and the configuration of hte box and contents. I can only concluded that the box has been standing on it's side on the angled side of the box and the weight of the battery, charger, motor and the other electronics are sitting against the trailing edge and the side of the wing and pushing the entire plane onto the side of it's nose. This would explain the bend nose and pushed up trailing edge. I would recommend that any other versions of the model you have be stored on the otherside or better still lay flat. Hopefully all your stock is not effected the same way.. At this stage I think the plane is kind of useless to me. I am sure with some carbon rods, and other means it can be straightened out and repaired, but that's not what I paid for.. Let me know how you think we can rectify this situation. I have attached some pics of the damaged for your Ref. Luke

p51tom -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (4/3/2008 10:22:27 PM)
John Thank you I received my replacement fus and canopy today.

nitrostaff1 -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (4/8/2008 12:50:24 AM)
We've shipped a new fuse to you. John Nitro Planes quote: ORIGINAL: LKC I just received my order of a EPP F-27 jet from you guys. ORDER# 341674 Although it arrived in a reasonably timely manner. The plane appears to be quite damaged. The box itself was in good shape, but the plane inside has obviously been squished on it's side, causing a pretty major bend in the nose section, and even a few creases from the compression. Also the trailing aileron is bend over and warped pretty badly. Based on the box not being damaged and the configuration of hte box and contents. I can only concluded that the box has been standing on it's side on the angled side of the box and the weight of the battery, charger, motor and the other electronics are sitting against the trailing edge and the side of the wing and pushing the entire plane onto the side of it's nose. This would explain the bend nose and pushed up trailing edge. I would recommend that any other versions of the model you have be stored on the otherside or better still lay flat. Hopefully all your stock is not effected the same way.. At this stage I think the plane is kind of useless to me. I am sure with some carbon rods, and other means it can be straightened out and repaired, but that's not what I paid for.. Let me know how you think we can rectify this situation. I have attached some pics of the damaged for your Ref. Luke

LKC -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (4/8/2008 2:35:22 PM)
Thanks John.. Appreciate you sending a new fuse in the mail.. Any chance there will be a tracking number ? PM if necessary. Thanks Luke

nitrostaff1 -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (4/9/2008 10:03:56 PM)
there is no tracking for air mail but we have a custom number. CP465131425US John Nitro Planes

Arceenut -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (4/16/2008 10:53:56 PM)
Just opened the box on my Cessna Skylane. This could be a beutiful 'plane except for the fuselage. I was very disapointed as the fuselage fiberglass is very distorted. It appears the glue holding the formers and parts onto the fuselage has softened the fiberglass and distorted it. Even some spots where the glue was dropped on the glass is distorted. I would not be proud to show this plane to any of my club members. I realize I bought this plane on sale but I would have thought the quality would be better than this. Is there any recourse for me or do I chalk this up to a bad experience and toss the whole thing away? My Order number was 349723

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