RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE****

RE: ***DAMAGE SHIPPING/MISSING PARTS ISSUE**** (Full Version)

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LKC -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (4/17/2008 3:30:12 PM)
Thanks John.. My replacement fuse arrived in the mail.. Appreciate your attetion in following this through. Luke

noahb -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (4/22/2008 11:02:01 PM)
Hi, I recieved a Falcon 120 from you guys. The canopy is all cracked up. After a week of "Online chating and no body answering the phones, yes I called in the afternoon) I have gotten nowhere. Basically what I am told is that I have to wait for a replacement canopy to come in stock in a few weeks to a month. Why do I have to wait when you can pull one from a kit? What to do????

hot_peng -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (5/7/2008 3:12:06 AM)
The instruction book is missing for the Long-EZ-46 !!! , I couldn't find it anywhere in the box !!! , and I can't start my build ! I have bought the kit from your vendor in Thailand, I've told them about this problem... Though, the only answer I got was "Sorry, I can't help you there, It's the manufacturer fault, I think you should wrote to Nitroplane" [&:] Well, so much for a service there...[:o] So Please help me out here. Please post The PDF format or scaned version of the instruction so I can down load them. or you can send them to the following E-mail : Salapol_design@yahoo.com Thank you in advance.... _____________________________ life is like "cooking" food, if you follow the cook book ,it's get too boring. same goes to flying.

noahb -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (5/7/2008 3:28:04 AM)
Good luck. There service stinks at best. Yeah, they have cheap products...but as you can see, they have not done anything on replacing my canopy at all. I had to call them several times just to get them to send me some hardware that was missing from there YAK kit.

linkadrip -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (5/7/2008 3:30:22 AM)
Did the p[lane come with a decal sheet? i just got a P-51 mustang from Nitro planes and couldnt find the manual. But found a cd in the decal sheet that has the PDF manual on it. Just a thought. mine was hidden between the 2 decal sheets.

hot_peng -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (5/7/2008 5:18:41 AM)
[:(] Well, There was, a decal, ......but...... no CD and no Manual...... I wrote Notroplane an E-mail.. and there has been no reply at all.....[:@].... I'll wait a few more days... after all it has been only 2 days. So I must give them some time...right..? ( Or...maybe not [&:] ) Anyway, Do you think I'll have a better luck asking those that has the Easy-EZ ?

vondelta -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (5/7/2008 3:27:22 PM)
nitrostaff1, I recently purchased your nitro low wing arobatic trainer. The directions are sparse to say the least. I realize that it is an ARF plane, but should I really have to drill holes in the wing to mount the landing gear? Also, there was a bag of hardware that is missing. The instructions show to mount two plastic pieces on the rear of the wing for attachment points. These points are not there as well as the bolts used to attach the rear of the wing to the fuselage. Also, the wood parts used to mount the servo in the wing is not there. I had to buy some wood to fabricate a mount for my servo. Is there any way to get the remainder of the missing parts? The main gear is also a bit short. What I mean by this is that the wheels must be drilled out to fit, and then you must put the ring that secures them at the very edge to hold it on. The gear strut should be made about .25 inches longer to fit the wheels and ring properly. Even with the ring just barely on, the wheels are tight to spin because of the pressure on them to install the retaining ring. Thanks, Keven

bahamadude -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (5/20/2008 9:22:24 AM)
Hello I bought 2 Epic LT 120 planes. I contacted your company about the missing parts and received no response. The item missing are shown in the pitcure provided. Can you please assist me with this matter ?

Buzz Nuts -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (5/22/2008 5:00:57 AM)
Hi John, Nitro planes, I received my nitro models b25 71'' wingspan no problem but there is no assembly manual in the box , could one be sent in PDF format please i have posted several requests but have heard nothing . It would be greatly appreciated if this can be done, reguards, Rob Allen Email: roballen@dodo.com.au

hot_peng -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (5/22/2008 7:57:03 AM)
Hey John.... Me too had this problem..., But I've never had any reply from them. So, I start looking all the build forum ,trying to find those that had the same plane as I, wrote them some mail and then sit tight and hope that one of those people would be kind enough to reply. And fortunately some one did replied me and he was kind enough to sent me the PDF format. So I would think you'll have a better luck doing it that way. Otherwise, you might found the real meaning of the phase "waiting for the rest of you life". [:D]

swarick -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (5/22/2008 9:40:33 PM)
Nitroplanes, I just received my edge 540 and the included manual is for a different airplane. I got the Red Bull version, and the manual is for some other edge. Biggest discrepancy is the firewall and motor mounting details, as well as control throws and CG location. I would hate to crash my airplane due to poor instructions. Rick swarick@cox.net

takeone -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (5/23/2008 1:09:15 AM)
I just purchased and F22 Raptor RTF plane. All looks good except It's missing 4 nuts that hold the control pushrods on the rockers. Can I get those ? My order: https://order.store.yahoo.com/OS/stat?yhst-17210252890263+44807+c05beb9bc3a7a749cce5 Since I'm new to this...is there any other good directions for hooking up the servos and getting the ESC to work ? The instructions are very bad... I already looked on this forum and found some posts...but no real answers. THANKS !

Buzz Nuts -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (5/23/2008 2:27:22 AM)
Hi there Nitro planes, This is the 5th post on trying to obtain a assembly manual for a B25 Mitchell 71" wingspan , the box arrived , no manual . Please could one be sent in PDF format, Thankyou, Rob Allen Email: roballen@dodo.com.au

huck1199 -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (5/23/2008 4:29:27 AM)
Hi NitroPlanes Just recieved my order of the Aquila AT01 70 and found the canopy was cracked (about 1.5 inches) on the trailing edge extending into the clear area. Can you please send a replacement? Thanks James Hucker jhucker@roadrunner.com

dannyboy1234 -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (5/23/2008 1:53:11 PM)
I just received my 50cc Ultimate yesterday. I am very happy with the quality of the plane and I am excited to put it together. The only damage I found was that the canopy was crack on the top in 2 places. The canopy is one solid piece with top hatch. UPS tracking number: 1ZX03V03A893191981 I have pics, I cannot seem to upload them. Give me an email address to send them to and I will get them over right away. Please let em know if you need any more info from me. Thanks, Dan Sanborn

dannyboy1234 -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (5/23/2008 1:56:37 PM)
I just received my 50cc Ultimate yesterday. I am very happy with the quality of the plane and I am excited to put it together. The only damage I found was that the canopy was crack on the top in 2 places. The canopy is one solid piece with top hatch. UPS tracking number: 1ZX03V03A893191981 I have pics, I cannot seem to upload them. Give me an email address to send them to and I will get them over right away. Please let em know if you need any more info from me. Thanks, Dan Sanborn email:sanborndan_@hotmail.com

roadtripessentials -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (5/28/2008 5:08:52 AM)
Dear Nitro staff, I received my P-82 Mustang today, 5/27/2008. After a parts inventory, I do not have any spinners. Parts list #11, Spinner 82mm 2pcs. I purchased the green model. My order # is; YHST-17210252890263-45229 Awaiting your reply. Thank you.

windsurfer -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (5/28/2008 6:47:03 AM)
I have been waiting for the left aileron for my 71"ws Zero since October 2007. The assembly guys in China put a right aileron on the left wing and painted over. I have been interacting with the customer service since the purchase date. When I emailed about the problem first, they said the airplane was out of stock; wait until Christmas. I waited. When nothing happened, I contacted them again; this time they asked some pictures presenting the problem. I emailed the pictures. No reply, and still no aileron! Then, I started calling the customer service to get a hold of someone. Good luck if you can find anyone. After the tenth time (I counted), I found someone! He said to send the entire plane back for a refund (gee! why did I not think of that before?). The cost of sending a 70+" ws airplane is over $30; I am just asking a left aileron for crying out loud! I purchased quite a few planes from Raidentech/Nitroplanes. Is this too much to ask???

georbeckha -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (5/30/2008 12:18:59 AM)
Hello Nitroplanes support... Just took delivery of the SU27 ARF version (Order# yhst-17210252890263-45400) and it is missing at least one part. The Nose cone (Or Head Cover as the manual calls it) is missing. Also, This come with the 'BONUS Simulator Kit and Software (Practice flying airplanes and helicopters on your computer)" included. Now, while the software and USB cable was sent, and I know the ARF comes with no TX/RX, the flight sim kit (Per your web site) does come with the TX "Package Include: 4 CH PPM Transmitter (Throttle, Aileron, Elevator, Rudder) USB cable to connect transmitter to PC FMS Simulator Software CD Instruction Manual" and was not sent either. (So much for flying this weekend) Thank you in advance

huck1199 -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (5/30/2008 7:11:38 AM)
Hi NitroPlanes Second post, first on 5/22 was: Just recieved my order of the Aquila AT01 70 and found the canopy was cracked (about 1.5 inches) on the trailing edge extending into the clear area. Can you please send a replacement? Thanks James Hucker jhucker@roadrunner.com

asp108a -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (5/30/2008 6:16:00 PM)
Dear nitro staff, I recently purchased a 25 size yak order #366842. I did not receive a glow motor mount which was in all of the photos. Could you send one please.

maybz -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (5/30/2008 10:03:56 PM)
Hello Nitro staff, I recently ordered a J3 120 from you and it arrived a few days ago. It is a beautiful airplane but unfortunately the packaging seems a bit lacking. Both wings have a few cracked ribs, the fuse has a cracked stringer on the right side where it contacts the box, and the nose cowl is cracked. The outer box showed no noticeable damage so I must assume it was damaged during normal shipping/handling. The box is VERY thin and both the wings and the cowl sit in direct contact with the box without any padding or protection. So my question is this: how best do you recommend I fix these parts? I can cut open the wings to glue the ribs but I have nothing to cover the repair with. Can I get spare covering materials from you? Thanks for your time. I am very pleased with this plane aside from the damage. Kind regards, Mike

drizzz28@hotmail.com -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (6/3/2008 11:48:16 AM)
Hello. I´m from spain and i don´t speak inglish. A boght a plane to you, and it arrived the other day. it took me some time to get it ready to fly, and whene i was ready to do it, i found out that the battery does not work. I know a litle about electricity, i putted the right charger in the right in-out v. i know that it seams to be stupid to ask you for a new one, a long as the battery is around 15€. but the problem is that i am nor able to find a 8.4v ni-mh 2800mAh in spain. So could you please tell me what i can do??? thank you very much. PD: my order number was: yhst-17210252890263-38625 and the date was 02/19/2008

joshmoha -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (6/7/2008 5:38:41 PM)
i have two panes to ship a 73 in and a 70 in wing ups will not take them how dose everyone ship their planes

slacker1117 -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (7/1/2008 10:11:17 PM)
Hello, nitrostaff My Order Number: 391161 or yhst-17210252890263-47602 I ordered F22 RTF. But I have one missing screw for pushrod connector. I added pictures what I need. Can you send me that screw? Thank you.

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