***DAMAGE SHIPPING/MISSING PARTS ISSUE****

***DAMAGE SHIPPING/MISSING PARTS ISSUE**** (Full Version)

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nitrostaff1 -> *DAMAGE SHIPPING/MISSING PARTS ISSUE** (4/21/2007 4:38:14 AM)
This is for people who have problems with damage shipping or missing parts/missing manuals ONLY. If you are one of those rare unlucky folk out there, feel free to post it inside this thread to get your issue resolve ASAP! If you need to make an request for an replacement part you cannot find online, go here -->PARTS REQUEST

GotSky -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (5/9/2007 2:23:10 AM)
John / Nitrostaff1 I recommended a friend to you for business a couple months back. He has purchased I believe 3 planes to date. His last order # yhst-17210252890263-9199 has a very severely damaged firewall. The glass around the entire front of the fuselage is cracked and unfixable. He tried to call and talk with one of the staff there at Nitro Models and was told they would issue him a $15 credit. This is not satisfactory due to the plane in its current state is unusable. Please take care of this for him, I have recommended your company to many people at my club and I would hate for him now to go back and tell them not to order from you. I personally know what a good job your doing but he on the other hand is feeling differently. Thanks buddy

nitrostaff1 -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (5/15/2007 1:08:04 AM)
yo GotSky, I sent a new fuse to your buddy already. Thanks John Nitro Planes quote: ORIGINAL: GotSky John / Nitrostaff1 I recommended a friend to you for business a couple months back. He has purchased I believe 3 planes to date. His last order # yhst-17210252890263-9199 has a very severely damaged firewall. The glass around the entire front of the fuselage is cracked and unfixable. He tried to call and talk with one of the staff there at Nitro Models and was told they would issue him a $15 credit. This is not satisfactory due to the plane in its current state is unusable. Please take care of this for him, I have recommended your company to many people at my club and I would hate for him now to go back and tell them not to order from you. I personally know what a good job your doing but he on the other hand is feeling differently. Thanks buddy

Beaver Lover -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (5/22/2007 2:17:35 AM)
The attached pictures are from order yhst-17210252890263-21916 from Nitro Model R C Planes which looked like it had been kicked to Cincinnati. Although this is not the fault of Nitroplanes, I would expect a replacement cowl for my purple Ultimate.

nitrostaff1 -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (5/22/2007 3:20:39 AM)
Yes a new cowl has been sent to you. Sorry 420452479101805213907766823307 USPS John Nitro Planes quote: ORIGINAL: Beaver Lover The attached pictures are from order yhst-17210252890263-21916 from Nitro Model R C Planes which looked like it had been kicked to Cincinnati. Although this is not the fault of Nitroplanes, I would expect a replacement cowl for my purple Ultimate.

Beaver Lover -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (5/22/2007 12:53:49 PM)
quote: ORIGINAL: nitrostaff1 Yes a new cowl has been sent to you. Sorry 420452479101805213907766823307 USPS John Nitro Planes quote: ORIGINAL: Beaver Lover The attached pictures are from order yhst-17210252890263-21916 from Nitro Model R C Planes which looked like it had been kicked to Cincinnati. Although this is not the fault of Nitroplanes, I would expect a replacement cowl for my purple Ultimate. Thanks for the fast turn around John! BTW, I maidened my OV-10 Bronco last weekend and was thrilled with it. The quality of that model is awesome. Instruction manual needs some work though!

TravelairR -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (6/26/2007 2:23:06 AM)
Six months ago I purchased a forty sized corsair paying extra to have the retracts installed in the wing. The wrong wing was sent with the retracts thrown into the box as an afterthought, the wrong retracts to boot. Nitro models continually gives me the run around when they answer me at all, which is very rare. They don't return phone calls, you get someone to answer the phone I can never get a satisfactory answer to the problem. The last reply two months ago was send back before a refund might be considered, since I paid for this plane before it was sent I would like my credit card refunded before I take a chance on returning this plane and not getting any more replies. What I really would like is the correct wing sent with the retracts installed. Harry

Nitrodan73 -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (6/26/2007 2:59:02 AM)
Nitrostaff, I just recently got a replacement wing for my .46 size CMP P40 and the lettering colors are opposite from the right wing now. The top of the right wing has white lettering and now the top of the new left wing has black lettering. The rivet stickers are also missing on the bottom and the lettering says two different things! The color of the gray on the bottom of the wing does not match either. Whats up with that? Will you check into it? My zip code is 93312 and name is Daniel Reno i cannot find the order numbere but I'm sure you still have my credit card purchase info. I just got it about 2 weeks ago. Can I get a match for the right side or get another left that will match or a new set of wings so we will know for sure that they match? I moved this post from the other thread hoping Nitrostaff gets it. Obviously, it's not getting attention in the other thread.

nitrostaff1 -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (6/29/2007 2:51:49 AM)
Hi Dan, A matching wing has been sent. Thanks John Nitro Planes quote: ORIGINAL: Nitrodan73 Nitrostaff, I just recently got a replacement wing for my .46 size CMP P40 and the lettering colors are opposite from the right wing now. The top of the right wing has white lettering and now the top of the new left wing has black lettering. The rivet stickers are also missing on the bottom and the lettering says two different things! The color of the gray on the bottom of the wing does not match either. Whats up with that? Will you check into it? My zip code is 93312 and name is Daniel Reno i cannot find the order numbere but I'm sure you still have my credit card purchase info. I just got it about 2 weeks ago. Can I get a match for the right side or get another left that will match or a new set of wings so we will know for sure that they match? I moved this post from the other thread hoping Nitrostaff gets it. Obviously, it's not getting attention in the other thread.

KIreson -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (6/29/2007 3:36:15 PM)
A part damaged in shipping from April 16th is still not replaced. Nitro models is not a good place to by RC planes if you want service. The note below is one of the many that I have sent to them with no results. What can I say. Nitro models continue to send me e-mails that say they are going to send me a replacement canopy that was damaged in shipping and then I wait, and wait and wait. I am not impressed with your service or the fact that my new plane is sitting on the bench rather than in the air. Our club president just sent around a copy of the latest e-mail sale advertisement for nitro models. It would probably be best if I sent around an e-mail telling them of my difficulties with you so that other members in the Okanagan Valley and in BC don’t purchase a model expecting good support like you advertise. When are you going to do what you say you are going to do? kireson

Nitrodan73 -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (6/30/2007 5:03:07 PM)
Thanks John! I used the tracking number you sent but it appears that it has not shipped. It just says billing has been accepted. Does that mean it's still at your office? By the way Nitromodels, I think you guys have a great potential to gain a place in the RC modelers hearts but the complaints I hear from people lately aren't good for business. I also hear good things too but with my own experience, you guys need to step it up a little bit. Not only with the quality of your products (great looking models) but the most important is Customer Service. In my line of work, my customers always comment on how good my companys customer service is and how prompt they get back to the customer on issues. They also like it when we tell the truth. If we don't have something available we tell them it will be a couple of months instead of a couple of weeks and keep them waiting for 2 months. They hate liars.I know there are alot of complainers and stuff but if you can have more parts for your planes available on hand and step up the Quality on your airplanes and also get back to your customers. For instance, making the correct CG information on the manuals for both sizes of airplanes and not just one printed for the 120 size and throw that in with the 46 size. Alot of planes were lost because of this practice and now you have lost quite a few customers because of a simple shortcut on printing one manual for 2 sizes of airplanes. Again, I love the detail on my P40 and can't find that on any other .46 size warbird so I plan on purchasing more of your warbirds because they look great in the air and on the ground! Me and others ask that you step up the customer service, and quality and you will have greater success. I look forward to buying more of your products. I am in no way slamming you in this thread! It is just a suggestion rant.

DNAer -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (7/13/2007 8:30:11 PM)
Hi John: I just received the two Edge 540's I ordered....the 25 size(Aeroshell/blue) and the 50 size(orange /black). Only issue is the manual that was in the box for the 50 size is the same manual that was in the box for the 25 size...both manuals are for the 25 size. Can I get the 50 size manual shipped to me? There are some differences between the models so I am not that comfortable constructing the 50 with the 25 manual. Besides that both models look fantastic and arrived safely. Thx Jerry Dimick

nitrostaff1 -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (7/18/2007 10:03:29 PM)
New canopy has been sent. Thanks John Nitro Planes quote: ORIGINAL: KIreson A part damaged in shipping from April 16th is still not replaced. Nitro models is not a good place to by RC planes if you want service. The note below is one of the many that I have sent to them with no results. What can I say. Nitro models continue to send me e-mails that say they are going to send me a replacement canopy that was damaged in shipping and then I wait, and wait and wait. I am not impressed with your service or the fact that my new plane is sitting on the bench rather than in the air. Our club president just sent around a copy of the latest e-mail sale advertisement for nitro models. It would probably be best if I sent around an e-mail telling them of my difficulties with you so that other members in the Okanagan Valley and in BC don’t purchase a model expecting good support like you advertise. When are you going to do what you say you are going to do? kireson

nitrostaff1 -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (7/20/2007 9:25:27 PM)
http://site.nitroplanes.com/manuals/nitromodels/Gas_Edge40Orange.pdf Thanks John Nitro Planes quote: ORIGINAL: DNAer Hi John: I just received the two Edge 540's I ordered....the 25 size(Aeroshell/blue) and the 50 size(orange /black). Only issue is the manual that was in the box for the 50 size is the same manual that was in the box for the 25 size...both manuals are for the 25 size. Can I get the 50 size manual shipped to me? There are some differences between the models so I am not that comfortable constructing the 50 with the 25 manual. Besides that both models look fantastic and arrived safely. Thx Jerry Dimick

BQuartucy -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (7/25/2007 3:01:13 PM)
I just completed my third CMP plane, am thrilled with the quality. I do however have a problem with the instructions. The instructions for the Super Chipmunk 50 size need to be revised. Because if the instructions are followed, the thrust line is a full 1/2" BELOW where it should be. That makes it rather difficult to fit the cowl. Had to redrill all the motor mount holes so the firewall looks like swiss cheese.

nitrostaff1 -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (7/25/2007 10:03:36 PM)
So we should subtract 1/2" from the suggested instruction? Thanks John Nitro Planes quote: ORIGINAL: BQuartucy I just completed my third CMP plane, am thrilled with the quality. I do however have a problem with the instructions. The instructions for the Super Chipmunk 50 size need to be revised. Because if the instructions are followed, the thrust line is a full 1/2" BELOW where it should be. That makes it rather difficult to fit the cowl. Had to redrill all the motor mount holes so the firewall looks like swiss cheese.

BQuartucy -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (7/26/2007 1:32:05 AM)
Re: Chipmunk 50, The horizontal line moulded in the firewall for the center of the engine thrust needs to be RAISED 1/2". This will allow the crankshaft to be in the center of the cowl opening, where it should be.

steinericj -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (7/26/2007 7:05:15 PM)
John, I recently purchased a replacement canopy from your company for my CMP Hellcat. When I opened the box I discoved that the canopy was cracked. I emailed your sales organization and they instructed me to pay to ship the defective one back to you for replacement. I think this is an unreasonable request and would ask that you send a replacement and a prepaid label to ship the defective one back if you need it. Can you help resolve this issue? They provided RMA number 212381 my order number is "order yhst-17210252890263-25331" Thanks! Eric

opjose -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (7/26/2007 7:34:26 PM)
steinericj is not off base here. If we purchase something and it arrives in a broken or defective state, it is somewhat unreasonable for us to have to pay to ship it back again before a replacement comes our way. That said, many companies such as Tower and Horizon do that very thing when they want to "see" a part before replacement. I personally don't consider it "fair" to pay for shipment when an item arrived in a non-advertized state. That said more often than not when John gets involved, things normally are shipped out w/o such requirements. Often e-mailing them a picture of the problem along with the order number, becomes proof enough. IMHO that is a FAR more reasonable stance. I did have one situation where I was shipped the wrong plane from Nitroplanes, and at first I thought I would be forced to cough up the return shipping costs, which were NOT minor ( over $70.00!!! ). Thankfully Nitroplanes or more rightly John contacted me and we worked out a mutually agreeable compromise that I was quite satisfied with. I believe John and people like him are an asset to any company.

steinericj -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (7/26/2007 9:44:38 PM)
Thanks for your comments. I am hopeful that John will correct. This was an $8.00 part that probably cost $.25 to make. I don't understand why this is an issue?

opjose -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (7/26/2007 9:52:33 PM)
PM him as well by clicking on his name and selecting PM. The staff who answers the phone don't deal with these things as John does.

nitrostaff1 -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (7/26/2007 11:14:44 PM)
Sir, Don't worry about sending it back. I'll send out replacement to fix the problem. I'll email you a new tracking number. Thanks John Nitro Planes quote: ORIGINAL: steinericj Thanks for your comments. I am hopeful that John will correct. This was an $8.00 part that probably cost $.25 to make. I don't understand why this is an issue?

gator8287 -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (7/27/2007 1:31:53 AM)
My experiance has also been less than adiquate. I purchased the OV-10 Bronco and the recomended electric motors and esc,battery ect. The batteries had one dead cell each rendering them useless when asking for replacements i was told I had to get a return authorization and pay shipping from canada. The shipping back would have been more than the price of battries. No help from Nitro. I replaced them with same cell, volt and amp, whent to fly and the recommended engines smoked trying to lift the plane off the ground. By the way the airframe was damaged but repairable so I never complained. I have replaced the engines with MPI's and flew it today I was impressed. If only you had treated me right I would have bought another and so would a few flyers at my field. But alas I cant in good concience recommend your company and certainly would never buy from you again. I hope that you take these comments and those of the other hobbiests to heart or your mail order bussiness will surely suffer. I wonder if this is the case because we are an Intenational customer.

opjose -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (7/27/2007 2:06:18 AM)
John PM'd me indicating that a replacement had been sent... I hope he didn't send it to ME by mistake... This is what he sent me: ----- SNIP ---- Subject: yhst-17210252890263-25331 USPS 420193359101805213907709014854 Sorry about this. You new canopy is comming to you. Thanks John Nitro Planes

opjose -> RE: *DAMAGE SHIPPING/MISSING PARTS ISSUE** (7/27/2007 2:13:34 AM)
quote: ORIGINAL: gator8287 The batteries had one dead cell each rendering them useless when asking for replacements i was told I had to get a return authorization and pay shipping from canada. The shipping back would have been more than the price of battries. No help from Nitro. I replaced them with same cell, volt and amp, whent to fly and the recommended engines smoked trying to lift the plane off the ground. Whom did you speak to about this? I had a similiar issue with one battery, I PM'd John and 2 days later a new one appeared and that was that. Some of the other staff may be a bit too quick, but you normally can get things like this resolved w/o problems. Re: Smoked Without more to go on it is difficult to know what to blame. Smoking motors indicate something severely amiss with the wiring unless the motor was overpropped. While it's possible that -A- motor may have a shorted line causing it to do this, there is no way to tell if it was the fault of the motor or something else. Usually it's a good idea to check out the ESC & Motor even if briefly outside the plane just to be sure, and to isolate any problems before you've cut into the cowl, etc. putting them in. It also helps in case you need to get something exchanged or returned.

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