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All Forums >> RC Airplanes >> RC Jets >> Turbine Clinic >> SimJet Turbine Direct Support >> Simjet Denmark. Where are you? Page: [1]

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Simjet Denmark. Where are you? - 6/25/2007 12:22:10 PM   
booker-RCU



Posts: 383
Joined: 12/10/2001
From: Chehalis, WA, USA
Status: offline 		I need to send a turbine to Simjet Denmark for repairs but can't get a hold of anyone. They don't answer the phone and their email links are disabled. What's the story?

Galen
       Post #: 1

RE: Simjet Denmark. Where are you? - 6/25/2007 5:55:34 PM   
HarryC


 

Posts: 1838
Joined: 2/10/2002
From: private, UNITED KINGDOM
Status: offline 		That's the standard customer service at Simjet

(in reply to booker-RCU)
       Post #: 2

RE: Simjet Denmark. Where are you? - 6/25/2007 9:50:58 PM   
FalconWings



Posts: 2683
Joined: 3/27/2002
From: Fort Worth, TX, USA
Status: online 		Call Kerry Sterner at Simjet USA. He has been great everytime I send him an engine for service. Plus shipping is cheaper too.

_____________________________

Never argue with an idiot. They drag you down to their level and try to beat you with experience.

(in reply to HarryC)
       Post #: 3

RE: Simjet Denmark. Where are you? - 6/26/2007 12:24:38 PM   
Vampire



Posts: 682
Joined: 12/7/2001
From: Bath, PA, USA
Status: offline 		Hello Galen,

I can service all engines with exception of the 700 which must be returned to Simjet-Demark.

My address is 661 Moorestown Drive Bath, PA. 18014 shop ph. 610-746-9444 support@ussimjetllc.com

Thank you.

_____________________________

Kerry J. Sterner
US SimJet, LLC - scaledesigner@enter.net

(in reply to booker-RCU)
       Post #: 4

RE: Simjet Denmark. Where are you? - 6/26/2007 1:00:04 PM   
Roy Jimmy



Posts: 59
Joined: 11/20/2003
From: Kristiansand, NORWAY
Status: offline 		And if you have a 700, you better keep it as a paper weight.
Because Simjet can`t service this turbin.
Ask me how I know.

You cant complain about "simjet Denmarks" Customer support,because they dont have any.......

(in reply to Vampire)
       Post #: 5

RE: Simjet Denmark. Where are you? - 6/26/2007 6:23:20 PM   
digitech


 

Posts: 1692
Joined: 8/23/2004
From: klimmenlimburg, NETHERLANDS
Status: offline
quote:

ORIGINAL: booker-RCU

I need to send a turbine to Simjet Denmark for repairs but can't get a hold of anyone. They don't answer the phone and their email links are disabled. What's the story?

Galen




the links arent disabled it is missing the @ sign to reduce the spam
try to replace the * with a @

duh..

_____________________________

Sandor Kruise
Dealers for:JetCat,Graupner,Futaba,Fei-Bao,Pro-Lynx,Airpower,Jets-munt,Xicoy.
"Home of the Jet-1A Gears"

(in reply to booker-RCU)
       Post #: 6

RE: Simjet Denmark. Where are you? - 6/27/2007 3:49:29 PM   
Aviator-No


 

Posts: 36
Joined: 4/13/2006
From: Senja, NORWAY
Status: offline
quote:

ORIGINAL: Roy Jimmy

And if you have a 700, you better keep it as a paper weight.
Because Simjet can`t service this turbin.
Ask me how I know.

You cant complain about "simjet Denmarks" Customer support,because they dont have any.......


How do you know?

Brgds
Svein Roe

(in reply to Roy Jimmy)
       Post #: 7

RE: Simjet Denmark. Where are you? - 6/27/2007 7:01:54 PM   
Roy Jimmy



Posts: 59
Joined: 11/20/2003
From: Kristiansand, NORWAY
Status: offline 		Well,a long story.
Post a short version.

Summer 2005 I get a brand new 700.Because a delay in the project the first start up was in feb.06.The test running 2 times look ok.
But in the second flight a flame out,dead stick landing.
After try sorting out the problem,the turbin go to Sim Jet.Get it back Juni 06.Same problem,the turbine throw the flame out of the combusting chamber.
Send it back again Juli 2006.Well after many promis,and lot of excuse.
I get it back Februar 2007. And it was still not working..............
Ask Simjet if it was possible to visit the factory and try to working out the problem.
No they was to busy with the production line.And the next week the airfield was closing down and not allowed visitors to the factory that is located at a airfield.This because the was i big military operation taking place and will going on for 3 weeks.This is as know to mee not a military airfield.

Well this was back in April 2007.I put the turbin and all the accessories back in the box and send it back to Sim Jet this was the 3 time,and this time I was asking to get my money back.
well now we are in the middle of Juni,and no reply on my E-Mails only silenc from Sim Jet.

If this is the "service"you get after buying a turbine...................................
And the worst thing about this is not the non function turbine................no but the silenc from Sim Jet.

Regards.
Roy Jimmy Johannesen.
Sorry about the spelling,I was a school drop out.

(in reply to Aviator-No)
       Post #: 8

RE: Simjet Denmark. Where are you? - 6/27/2007 9:29:04 PM   
Aviator-No


 

Posts: 36
Joined: 4/13/2006
From: Senja, NORWAY
Status: offline 		Hi Roy...

Silence is the worst...

I bought a electric starter for my 2250 two years ago, and they replyed fast and the parts was sendt quite fast.

Hope you get your hair dryer back soon...

Brgds
Svein Roe


(in reply to Roy Jimmy)
       Post #: 9

RE: Simjet Denmark. Where are you? - 6/28/2007 7:07:43 AM   
Stig Andersen



Posts: 1040
Joined: 2/27/2003
From: Nordborg, DENMARK
Status: offline
quote:

ORIGINAL: Roy Jimmy

And the next week the airfield was closing down and not allowed visitors to the factory that is located at a airfield.This because the was i big military operation taking place and will going on for 3 weeks.This is as know to mee not a military airfield.

Hello Roy Jimmy.

Tirstrup Airport used to be a military airport and it is still used for NATO exercises every once in a while.

Try and call Lars at +45 86364667 in the morning hours. He is always a reasonable guy to talk to.

Sorry for your trouble.

I have been a Simjet customer for 9 years and have always been treated well by Lars.

_____________________________

It only hurts when I laugh......
Stig Andersen/Danish Jet Dude

(in reply to Roy Jimmy)
       Post #: 10

RE: Simjet Denmark. Where are you? - 6/29/2007 12:31:13 PM   
Vampire



Posts: 682
Joined: 12/7/2001
From: Bath, PA, USA
Status: offline 		Hi Stig,

Hope all is well with you and family.

I'm getting ready to fly the new 1/4 scale Vampire w/ NEXUS. Should be a great combo.

Have you built any new projects lately ?

Brg.

Kerry

_____________________________

Kerry J. Sterner
US SimJet, LLC - scaledesigner@enter.net

(in reply to Stig Andersen)
       Post #: 11

RE: Simjet Denmark. Where are you? - 6/29/2007 1:43:40 PM   
Stig Andersen



Posts: 1040
Joined: 2/27/2003
From: Nordborg, DENMARK
Status: offline 		Hi Kerry.

Nice to hear from you. Hope all is weel with you and the family as well.

I built a EuroSport that flies quite well on a 2300, and now I'm working on a new SM ARF Plus Gripen that has to have a 1200 mounted in the tail. Hope top fly it at our JET Summercamp in Holstebro in a month.

I was lucky to buy a used (5 cycles) 2300. Now I finally have two identical engines for my Dean Lassek A-10, that I plan on starting after the summer.

Looking forward to meeting you again. (Jetpower, maybe???) You're a fun guy to be around ;-)

I'm off to a jetmeet now. Will be back sunday night.

_____________________________

It only hurts when I laugh......
Stig Andersen/Danish Jet Dude

(in reply to Vampire)
       Post #: 12

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