ajcoholic
Posts: 4045
Joined: 6/22/2002
From: Kirkland Lake, ON, CANADA
Status: offline
|
[QUOTE]Originally posted by BAGOSTIX
This is a free society last time I looked, we are in the midst of a war to preserve our rights to freedom, everyone has the right to say whatever they want to say about anything.
But to slander the name of a product by calling it a POS or to make comments on a product based on hearsay without ever owning or having one in your possession and to make comments based on ones inability to fly an airplane of this nature is not what I would call constructive or within the realm of what this forum and site was setup to do.
Despite what some of you might say or think, I have personally invested a substantial amount of money into the development, design, and production of this airplane and WE are very proud to call it an ACM product, funny, we never had any of the problems that some of you have raised, why's that? we get the exact same product you do.
If any of you know me, you know that I have ALWAYS been perfectly honest about everything and every dealing I have had on or off RCU, and the last thing that I or any manufacturer wants is bad press.
If I wanted to screw people out of $200.00 I would have invested in a fly by night business and taken the money and ran.
Folks, this is not the situation here, Dan, the staff of ACM and I have worked on this project for almost 2 years now and I would doubt that many of you have any idea what kind of time, money and effort is involved in producing an airplane of this caliber.
Why with the intention of getting a return on my investment would I allow a piece of junk to be sold? how long at $199.00 do you think it would take to recover a six figure investment? I'd have to sell a whole lot of these in a short amount of time to beat the disatisfaction curve.. word would spread a lot faster than the money would come in.. lets be realistic folks.
If you want to bash the whiplash, then do it in a respectful way, do it in a way that is constructive and not malicious.
We welcome any comments that anyone may have about this plane, but it seems that these posts always lead to a venting party and people have to take out their frustrations on whatever is popular at the time.
Some of these remarks are so dramatic that it makes me wonder what one of these guys would say about getting a lemon vehicle.
Remarks such as POS, a brick, a boat anchor and the like are totally uncalled for, this aircraft is not any of those items, it has never been misrepresented in any way, it is excatly as advertised and there are countless posts that are customer service and information related, we have always supported this aircraft to the best of our abilities.
We want a happy customer and have bent over backwards for $199.00 to see that everyone is happy, but in reality there will always be some people that despite what you do, say or attempt, they will never be happy.
It is unfortunate..
Again, for the 20th time, if you are unhappy with your brick, boat anchor, led sled, POS, whatever you want to call it, then pack it up, send it back and by all means allow us to refund your money for your purchase, we certainly dont want any of you to go thru life being this miserable over a $200.00 purchase..
If you do not have your packaging, then find a box, pack it adequately to prevent damage, and ship it to us collect, or give us the total of your expenditures within reason and we will reimburse every PENNY you spend.. You will not be out of a single RED CENT..
If you have a problem, beef, question, comment or just want to vent, then please know that we are here to take care of any and all issues relevant to our products, we dont dodge calls, we answer all e mails as quickly as possible, our phone lines are active, and we will respond to your needs immediately.
With that being said, There is nothing more that we can do to accomodate you.. so if you dont return the item(s), any further derogitory statements made on this or any other forum that are deemed malicious and without substance will be considered a slanderous attack on this company and its products and will be dealt with accordingly.
That is not a threat, that is only self defence..
We are in this hobby with you guys, we fly on the weekends and talk R/C all the time, it's our life and passion, we have more airplanes than sense and our wives wished we spent more time at home with the kids.
We dont treat our R/C pals with malice, and we dont draw blood with our opinions of people or products.. isnt this the way it should be?? [/QUOTE]
DAMN that was well written...
Never owned a whip, but been following the feedback since you guys introduced them last year. As an owner of a small manufacturing business myself, it is frustrating to see people basically demand you to justify the cost of your product. If you have a good product and provide good service (IMO from what I have read you do) dont worry about it. The guys who want to buy the Whiplash will and the ones who want to complain about the price will. Even if they have no intention to buy one! If it is out of the price range of some of us, thats OUR problem. Heck, I would love to buy 2 or 3 BVM jets but I scratch build mine to save $$. Not a good reason to start slagging BVM models and say they are "overpriced " etc. Thats MY problem.
So, I would say to you Mr BAGOSTIX continue to make what you think is a great airframe, and enjoy selling it to those who want to buy it. You cant please everyone so why even bother to try...
And those who have a whip and are not happy - with the return offer you have been offered by the manufacturer, how in the world can you complain, when you can return it for a full refund? How many other companies will take back a built plane? NONE...
ajcoholic
_____________________________
Andrew J. Coholic
Engine reviewer for FLY RC Magazine - andrewc@flyrc.com
|
Printable Version
All Forums >> RC Airplanes >> Extreme Speed Prop Planes >> comments 
comments - 
others - 
Whiplash box... - 
