TMooreATX
Posts: 167
Joined: 4/19/2003 From: Cookeville,
TN, USA Status: offline
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quote:
ORIGINAL: cajun1 I received an e-mail from Mike this morning instructing me to send this unit to him. I appreciate his quick response, considering he is out of the country today. My diagnosis, and I could very well be wrong, is I have a dead Rx. I will send it in today. Like Skip, I have had good results with Airtronics and Airtronics servcice over the past 25 years, but I am dismayed to open up a brand new radio, and brand new model, only to have to send it back. I do not subscribe to the theory that "stuff happens". That is a crutch to cover up poor QC. This is not a slam at Airtronics, as QC is non-existent in todays mfg processes. If companies all had more customer oriented people like Mike, and more customers who expected better QC and held the companies to a higher QC standard, we would see many of these problems become nonexistent. It does appear that Mike and Global are trying to rectify these problems, which they did not make, they inherited from Sanwa. QC is not non-existent in manufacturing today and stuff does happen. I'm in the manufacturing business and I can assure you that QC is alive and well. Once product is shipped and in transit a lot of things can happen and does. It's the way it is. In a perfect world everything would plug right in and work but it just doesn't happen. Until there is evidence to the contrary, this is a non issue. Just because a RX fails on start up doesn't mean the world is coming to an end or that ATX is replicating Futaba issue. Rignt now this is a tempest in a teapot. TM
< Message edited by TMooreATX -- 2/12/2008 7:45:47 PM >
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