MikeGreenshields
Posts: 172
Joined: 3/15/2005
From: Fountain Valley,
CA, USA
Status: offline
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Hi All,
I've kinda' let this go a few days to see what was said/not said. Once I pipe in, it obviously skews people's reactions a little, so I try not to butt in until it seems to be needed.
So here goes.
1. There is no back up battery. This technology does not need a back up battery.
2. Yes, we've had a few do what you said. It NEVER happens during flight. Your model is NEVER at risk. The computer is designed so that if there's a problem with the RF, you never get a false-positive (you think you have a unique connection but you don't) instead it does fail competely.
3. Yes, if it happens, it is covered under warranty.
4. No, we've actually had very very few radios have a problem at all. We performed TONS of QC prior to sale and have been performing ongoing tests. And every single radio that has any problem at all (more have come back from being dropped, than have come back with a computer problem of any kind) has gone back to Sanwa for inspection.
We are supremely confident that the radio is as reliable or more reliable than any radio in its class. And ALL testing continues to show us that if there's a failure, it happens during power up or model switch and if it binds, that means it's good. Period.
I know some of you are frustrated by a problem with the radio but truly, the radio is warrantied, and as we continue to watch the radio very closely, we find it to be safe and reliable.
As you know Global has certainly sold MANY radios over the last 35 years from all makers world-wide. And Sanwa continues to have the lowest failure/return rates and highest level of customer satisfaction we've ever experienced.
So there you have it, exactly what we're seeing and exactly what we've done. I may not be in the office until Tuesday. Maybe sooner if I feel up to it (have some minor medical stuff that will put me out for a day) so don't be upset if you don't hear from me for a day or two.
Mike
_____________________________
Mike Greenshields
Product Manager
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All Forums >> Radios, Batteries, Clubhouse and more >> RC Radios, Transmitters, Receivers, Servos, gyros >> RE: *Airtronics RD8000 2.4 GHz* 
RE: *Airtronics RD8000 2.4 GHz* - 
