bigedmustafa
Posts: 2686
Joined: 6/19/2005 From: Omaha,
NE, USA Status: offline
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quote:
ORIGINAL: GotSky I just wanted to post my personal update. I sent My RDS8000 in for service on Wednesday the 3rd & I had a new radio back on Saturday the 6th. That works out to a same day turn around for the service department.. I challenge any company (Futaba, JR, Hitech) to try and match that type of customer service its just not going to happen.. WAY TO GO MIKE you guys are amazing!!!! All the big four radio manufacturers have outstanding reputations for customer service here in North America. I've only heard good things about Hitec, JR, Futaba, and Airtronics service. Hitec RDC is routinely praised for fast and friendly customer service. Hobby Services does a terrific job providing warranty support for all of Hobbico's brands. Horizon Hobby is frequently praised by happy customers here on RCU as well. To Airtronics' credit, many long time customers were concerned about the new distribution deal with Global Hobby until it was learned that the same technicians would be retained for customer service. Great products combined with a great service organization is always a winning combination, and Sanwa/Global Hobby is just such a combination. If you buy a radio system from any of major manufacturers and have a warranty issue, great customer service and fast turnaround times should be a given. That having been said, I'm glad you got your replacement RDS8000 so quickly!
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To a tree, balsa wood and MonoKote taste just like chicken!
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